Weston Kia

Let down After doing plenty of research, my husband and I decided to come here to buy our first new vehicle. We walked away as the first owners of a 2019 Niro, After doing plenty of research, my husband and I decided to come here to buy our first new vehicle. We walked away as the first owners of a 2019 Niro, which broke down unexpectedly six months later (after getting serviced at the recommended time.) We got the car towed into the dealership for repair, where it remain for no less than four months while we continued to make the car payments on a car we did not have. While no one could have predicted this, the dealership hardly did the bare minimum to make us feel cared for. It took me hiring an attorney and showing up to the dealership unannounced to speak with the service manager before any consolation was offered for our experience. I was verbally offered compensation for the extra gas money I had to spend since the rental had lower gas mileage (never happened), and when I requested a new rental car, they did not allow us to work that out until a month later. They at one point offered for us to gas up for free at the dealership, but I work nearly two hours from home and could not practically make use of this benefit as the station would be closed on nearly every occasion I showed up for gas. Since my initial chat with the service manager (which occurred past 30 days of our car being in the shop), the communication back and forth with us regarding the vehicle’s progress was patchy at best. I would request a write up of what had been done to the vehicle and never receive an answer, until very late in the game when I got a sparse email with the vague details of what had been discussed over the phone. I would hear a different story from the service officer and the service manager. I would be promised one thing and it was never delivered on. I was made to feel like a burden for using the dealership-paid rental car, which I had every right to, by being told the number on the bill. We are a single car family, and our new car unexpectedly stopped working, so I don’t know why I was made to feel bad about the cost of the rental car on the dealership. Corporate Kia seemed to be the root of the problem of progress in much of this, but I find it a real shame that this business prides itself on customer service when we, first time purchasers, gave them our business and feel utterly looked over. Shame on you, Weston Kia. I will never recommend anyone go here. If you are looking to buy a car, and especially if you are a young family who would depend on that car that you buy, stay away from Kia, and steer clear of Weston. They have made our first car buying experience an absolute nightmare. More

excellent experience courteous and informative. A thorough inspection. I was kept updated the entire time of my service visit. Customer satisfaction is a priority here and courteous and informative. A thorough inspection. I was kept updated the entire time of my service visit. Customer satisfaction is a priority here and the waiting area is first class. More

Excellent service Handled a complex Buick Warranty issue The service manager and the people in his department are Top notch. Fixed the brakes on my wife's encore Replaced the rotors and pads under warranty The service manager and the people in his department are Top notch. Fixed the brakes on my wife's encore Replaced the rotors and pads under warranty because they did th research and learned it was an issue on that model. Encore is a great SUV and now no noise in brakes and no worry Thank you Dan and your whole team !! More

Great experience Great experience. Darshay is wonderful and really takers her time to make sure you’re happy. I didn’t feel any pressure like you normally do. Great fi Great experience. Darshay is wonderful and really takers her time to make sure you’re happy. I didn’t feel any pressure like you normally do. Great finance guys too!! I love my new Kia Sorento! The whole staff was amazing. I’m taking my son back to buy a car from Darshay!!! More

Excellent Service Appointment I would like to commend Kris our service Technician who always goes above and beyond our expectations with his thoughtful and professional manner when I would like to commend Kris our service Technician who always goes above and beyond our expectations with his thoughtful and professional manner when my car is serviced. Not only does Kris make sure everything is done but he takes me to my car afterward and answers questions in a most helpful manner. For this visit he even changed a setting on my dashboard that I was unable to figure out and now that works just as it should. Thanks for keeping such a wonderful service technician in your employ there at Weston Kia. Sincerely Gordie Pearson 3019 Kia Forte owner More

Weston kia I had a great experience with Weston Kia buying my Pontiac Firebird trans am! I highly recommend this company to anyone in the USA wanting to buy a ca I had a great experience with Weston Kia buying my Pontiac Firebird trans am! I highly recommend this company to anyone in the USA wanting to buy a car! I live in Florida, and they had the car for me! More

Excellent customer service! We started having car trouble and took it into service without an appointment. Meta took great care of getting it fixed in a timely manner. We started having car trouble and took it into service without an appointment. Meta took great care of getting it fixed in a timely manner. More

Service Terrific service - very pleased with Angela and the work that was done on my Kia Forte - I will be back again the next time I need service or sales!! Terrific service - very pleased with Angela and the work that was done on my Kia Forte - I will be back again the next time I need service or sales!! More

Awesome KIA service center in Gresham or staff are amazing. The person that serve me with a woman who moved from the accounting department to customer service KIA service center in Gresham or staff are amazing. The person that serve me with a woman who moved from the accounting department to customer service is absolutely amazing. I can’t remember her name. But she’s excellent and she was wonderful when she did the accounting part two. I’m always happy with the service I get a More

Excellent Services Everyone there I met was very sincere and caring I didn’t have to wait very long to have my car serviced. There was a nice waiting-snack room that w Everyone there I met was very sincere and caring I didn’t have to wait very long to have my car serviced. There was a nice waiting-snack room that was well stocked up. More