Weston Volvo - Service Center

My new 2020 V60 had defective fog lights that needed to be replaced. The service took longer than it was supposed to. During the service and/or cleaning of the interior of the car the center console retrac be replaced. The service took longer than it was supposed to. During the service and/or cleaning of the interior of the car the center console retractable cover was scratched. The scratch is large and deep enough that it marred the textured metal. I like my service advisor; he's always been pleasant. I brought this to his attention and Luis blamed it on the person who vacuumed the car. I told him I wanted it corrected/replaced. At that point his attitude changed and he became almost physically upset. Stormed off saying the part would be ordered. That was over three weeks ago and there's been no additional contact with me. During the same visit I inquired about ordering a protective film for the cars center touch screen. The parts dept. guy I spoke face to face with had no interest in doing anything but sit there. Told me to go online; which I had and found nothing, hens why I'm here. Volvo offers no protective "anything" for the touch screen. Nor could I get an answer about putting a laptop protective film on it and how that would be viewed as a none approved Volvo/aftermarket item? I inquired about other options and got nothing; no sorry, goody, "get the xxxx out of here", nothing... This person has no business dealing with customers... More

They are the best been dealing with them for over 20 years would not go anywhere else reliable professional knowledgeable friendly timely a pleasure to work with years would not go anywhere else reliable professional knowledgeable friendly timely a pleasure to work with More

I just have to say thank you! I got my car in an I just have to say thank you! I got my car in an accident, volvo service department Adam took care of my car fast and professionally I just have to say thank you! I got my car in an accident, volvo service department Adam took care of my car fast and professionally More

My air conditioner was failing when I took my Volvo XC90 in, your representative Adam explained the problem clearly which made it easy to make a decision. in, your representative Adam explained the problem clearly which made it easy to make a decision. More

Good service completed in reasonable time. However, there was no shuttle service available as in previous times. The entire area was exceptionally clean as always. was no shuttle service available as in previous times. The entire area was exceptionally clean as always. More

Wonderful experience The associate who took care of me Wonderful experience The associate who took care of me know how to make the customer happy , it shows he knows what is doing on the customer service Wonderful experience The associate who took care of me know how to make the customer happy , it shows he knows what is doing on the customer service side, More

Great service from beginning to end, from booking the appointment, dropping of the vehicle to getting a loaner and then picking up the vehicle a few hours later. appointment, dropping of the vehicle to getting a loaner and then picking up the vehicle a few hours later. More

I was taken care of immediately upon arrival. The waiting area was very appealing. All precautions regarding COVID-19 were followed. I felt comfortable and at ease. area was very appealing. All precautions regarding COVID-19 were followed. I felt comfortable and at ease. More

Great Multiple visits in the last month!!! I visited Weston Volvo 4 times in the last month for Service, Tires change, and a few repairs, and every time I got exceptional service from Adam Wein I visited Weston Volvo 4 times in the last month for Service, Tires change, and a few repairs, and every time I got exceptional service from Adam Weinreb. Also great communication before and after each visit! The new waiting area at Weston Volvo is super comfortable for working while you wait for your car, with Wifi, TVs, multiple tables (Socially distant), free coffee, tea and delicious snacks! Very friendly and helpful service from all the staff! More

wonderful service I will recommend Weston Volvo, thanks Luis Gonzalez and Juan Salas gave me the most wonderful service. I will recommend Weston Volvo thank you so much for all team of weston volvo Luis Gonzalez and Juan Salas gave me the most wonderful service. I will recommend Weston Volvo thank you so much for all team of weston volvo More