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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
941 Reviews

941 Reviews of Westown Ford Lincoln - Service Center

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December 11, 2023

The service section was very friendly, they asked questions about my vehicle issues. They scheduled my appointment and fixed the problem. More

by tdrichard91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin MacKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2023

Made my appointment for a repair to our Escape everyone I talked to during that was helpful and courteous. During the appointment the mechanic came over and let me know what the issue with the car was and wh More

by Randy Hostetler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2023

Daniel was a great help. Service Dept. made the necessary repair to our vehicle in a short time and it has performed flawlessly since returning. very satisfied. More

by wdcole1
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Frye
December 09, 2023

Excellent. They give me personal service every time. Vicki Loughary is the best salesperson ever. She's the reason I'm there. More

by lgalloway59
Recommend Dealer
Yes
December 09, 2023

Family taking care of friends ? ? Excellent,great, superb, more than just good, very well done More

by sheyer11
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Kaufmann
December 09, 2023

I received great service and everyone was very nice. Jeremy explained everything to me and the technician fixed my problem. More

by Mlmcqueen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2023

I went to garage to get a replacement key for my 2010 f150. The service was great and everyone was friendly including our salesman from another truck we recently purchased there. Where the Service was gr More

by loggie0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2023

A very busy place of business but they take the time to discuss the issues that you are dealing with about your car, More

by martin30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wade Mueller, Vicky Laughery
December 06, 2023

Excellent service and professionalism. Kind and friendly! Very trustworthy and check my vehicle over thoroughly More

by jmari21365
Recommend Dealer
Yes
Employees Worked With
Michael McLaughlin
December 06, 2023

Everyone was good to work with but my bill was $200. 00 over the quote I was given. More

by tcisne
Recommend Dealer
Yes
Employees Worked With
Service department Mike was 1st person idk the other person
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