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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
941 Reviews

941 Reviews of Westown Ford Lincoln - Service Center

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November 12, 2023

Brought my Ford Sport Trac in for service to have oil changed and shocks replaced and left the vehicle there a month and the shocks never got changed!! More

by tal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 07, 2023

Left greasy hand prints on both the driver and passenger headliner very un professional will never go back More

by coreylindsey44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Frye
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2023

Nick is a wonderful manager! I always recommend him. I’ve bought two vehicles there. More

by turnerkreogertracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin MacKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
NIck Xamis
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2023

Technicians did a great job on my alignment and were professional! Thank you westown ford! More

by amye10816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2023

I was very impressed by the friendliness of the staff at the service center. Very kind More

by Clm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
October 29, 2023

Oil changes are to high service department isn’t as good as it was before and not that friendly either More

by davesue60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Frye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2023

My dealings were with the service department. That group of guys are phenomenal! They listen to my needs and take them seriously. They are very accommodating with ordering parts, scheduling appo More

by diana.spradlin55
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad, Joe
October 25, 2023

Convenient appt, work done quickly, ride given to work. Young man at service desk was pleasant and ptofessional. More

by Midwest Farmer’s Daughter
Recommend Dealer
Yes
Employees Worked With
Service Dept
Oct 25, 2023 -

Midwest Farmer’s Daughter responded

Westown treats its customers well. Thank you!

October 24, 2023

Courteous and friendly, clean and knowledgeable. Helped me immediately. I was very pleased and recommend them. More

by jasurbeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2023

They are true to their word. They h I nor the warranty with no problems. Fast and friendly service More

by lilcindy57
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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