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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
941 Reviews

941 Reviews of Westown Ford Lincoln - Service Center

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October 22, 2023

Terrible. 3 visits just to get fuel filters changed. 1st they didn’t do them so when my father got home I seen on receipt so I called and they said come bac More

by brentgreer1975
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Frye
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
2.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2023

Great service and timely…appreciate the level of customer service. I like doing business with West Town Ford. More

by Ken and Carrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2023

Always fast immediate service here and always always done right. There’s a long term seasoned staff here that knows how to get the job done and right away too. More

by ssstevo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2023

Great job. Thank you for the good work. I love the coupons you send me. More

by tammybrunk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2023

Oily hand prints on front finders took 2 hours was not pleased could not find bill when it was time to pay could not read check list scribbles More

by bobfry1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Frye
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2023

Courteous, listened to my concerns and found the issue I was having with my Nautilis. More

by joenameier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2023

Very helpful! I didn’t purchase the vehicle from them but they have done all of the service on it, even rebuilt the transmission at 3,000 miles and you couldn’t te More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2023

I always have great service when I come there. Jeremy listened carefully and then followed through. Really upbeat and friendly. My tire was fixed in less than 30 minutes. Very pleased. Thank you s More

by beard.lynne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Kokinias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2023

Great service and great people who take care of our vehicles needs which is why we buy our cars here More

by gbestudik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2023

Service was great and technicians very polite but a 7 hour wait for an oil change snd tire rotation seems a little long. More

by cfrisbie57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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