Westown Ford Lincoln - Service Center

The best car dealership intownwaxe is great great staff friend very nice helpful nice Great friend very nice helpful nice Great More

Got diagnosed for a bad actuto, quoted a price, take it in to have replaced, was told a second one was bad, car was making the exact same sound before I took it in, was the first one really bad, guess I’ll in to have replaced, was told a second one was bad, car was making the exact same sound before I took it in, was the first one really bad, guess I’ll never know but it left a bad taste in my mouth for sure More

The staff were professional and friendly. I will schedule my next service at this dealership. I will schedule my next service at this dealership. More

We talked about leaving my keys locked in my truck so I could pick it up on sunday got there and no keys. Thankfully I had my spare set. Then I told them to mail me the other and they never mailed because could pick it up on sunday got there and no keys. Thankfully I had my spare set. Then I told them to mail me the other and they never mailed because I had an unpaid bill that nobody ever told me about. I had no problem paying the bill just would have been nice if somone would have told me about it. So I went 2 weeks with out my truck keys that had other important keys on them I needed because they neglected to tell me anything about the bill for two weeks. And last but not least I wanted my radio updated to the newest sync but they tell me it can’t be done because my 935$ radio module is shorting out… I mean I’m not saying he is wrong or right but it’s awfully funny that it works flawlessly 99.9% of the time I just wanted it updated. It has froze the screen a handful of times but it’s not common so he may be right or it may just be a fluke who knows. More

Service department took very good care of us. Had an appointment for a recall repair and they were able to also complete a service and fix an issue we were having with auto start/ stop. Had an appointment for a recall repair and they were able to also complete a service and fix an issue we were having with auto start/ stop. More

Always helpful, efficient, and able to get in anytime I’ve tried. Westown always works for me! I’ve tried. Westown always works for me! More

Friendly and courteous. Diagnosed, ordered parts finished repairs in a timely manner..very satisfied with work . Diagnosed, ordered parts finished repairs in a timely manner..very satisfied with work . More

Courteous, professional and genuinely Customer Centered! They are now my “go to” place for service. More importantly - when I go shopping for my next truck, it will be with Westown Ford! They are now my “go to” place for service. More importantly - when I go shopping for my next truck, it will be with Westown Ford! More

This visit went well, but I have had issues in the past with this service center. For example, once they reported that the tread level on my tires was all "OK" after the previous visit had noted that the with this service center. For example, once they reported that the tread level on my tires was all "OK" after the previous visit had noted that the tread was getting iffy, so I basically caught the tech lying about checking the tread and had someone else repeat that part of the inspection (guess what: tire tread was even more iffy). I think they have made an effort to improve service since that visit, and I trust this service center more than any other place in town. I still ask a lot of follow-up questions, since I know that every now and then you get a tech who isn't quite as diligent. More