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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
918 Reviews

918 Reviews of Westown Ford Lincoln - Service Center

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January 20, 2021

The service people were very friendly The service was timely and they always explain everything. They are very accommodating. The price is in line. Everything was satisfactory. More

by sarah_1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2021

Friendly fast service. Not impressed that I bought a Friendly fast service. Not impressed that I bought a car that had the wrong strength of battery in it. Shouldn't this have been inspected prior to s More

by icandoitbest4u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2021

Extremely accommodating crew. Would not hesitate recommending them to anyone. Accomplished nothing without my approval and made sure that I understood the cost and time involved. More

by gsmcclure
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2021

This dealership always goes above and beyond in terms of customer service. Wade checked in on me to see how the car I purchased was doing and Daniel is always helpful and pleasant! More

by Chelsey V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Muller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2021

Great service!! They always go above and beyond for their customers. Jeremy and Mikki always take great care of me. I just bought a car there last year and love it!! More

by khellerdds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikki Galloway
January 06, 2021

Amazing Customer Service.Very nice peopleGreat Prices Amazing Customer Service. Very nice people Great Prices Amazing work Full of information and knowledge Great communication skills Best place to More

by Pstucker0513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2021

Brad Baptist and his team are an asset to your dealership. We have never purchased a new vehicle from Westown. Due to Brad, we will. More

by Do not spam me thank you
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Baptist
December 29, 2020

West own has always taken care of any problems with our vehicles in a very efficient and timely manner. Their facility is very inviting and there is a nice waiting area to use while work is being completed More

by judydavenport
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I do not recall the names.
December 29, 2020

Service department was friendly and did a good job of keeping me informed on parts, cost and estimated completion time. They found the part I needed and completed the work ahead of schedule. Overall go More

by bigdee75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All the staff I dealt with in the shop and the office were very friendly and professional.
December 22, 2020

Had car serviced for a recall. I wanted them to look at my heated driver seat cause it’s not working, I’m not paying $175 just for them to look at the problem. Sorry! Not today!! More

by Tim
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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