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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
918 Reviews

918 Reviews of Westown Ford Lincoln - Service Center

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December 22, 2020

Those two young men that helped me were the nicest I have seen in the auto dept. In a while. I would give them a raise if I could More

by ritamarieroe1946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I wish I knew their names but I don't
December 21, 2020

This dealership is consistently courteous, professional and, in the service department their work is timely and pried right. They always keep me informed of the work that is recommended. Definitely one of More

by ChaplainJohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2020

Everyone was very courteous and completed service on vehicle in a timely manner! I bought tires and trying to copy for rebate of $70 I have tried to follow instructions but so far nothing! More

by lmyers2300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2020

The service department always do a great job. The service manager, Brad Baptist, is always helpful with any problems or concerns that his customers have. Enjoy going there! More

by withee7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Baptist
December 15, 2020

I am always treated very well by everyone. I am listened to and helped. They take good care of my car. I especially like the no appointment needed for an oil change More

by Kwaltrip60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Kaufman, Nick Xamis
December 12, 2020

I have been very pleased with the service I’ve received since my purchase. Every time I came to the dealership for service the problem was taken care of at no charge. Very happy thus far. More

by Taylor49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2020

Had my oil change done. First come first serve. Waited only 40 minutes. Maybe another 40 minutes for the service Very friendly people and in and out in very little time.Good job. More

by dllancasrer1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2020

Ever since I purchased my new Lincoln MKC a year ago from Mikki, I have been very pleased. Nice place to do business. Thank you! More

by ncnegus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mikki Galloway
December 08, 2020

Always friendly staff always going out of their way to help out. When I have questions they are more than happy to explain the issue More

by Floradennison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2020

Everything went well with my recent repair on my Ford Explorer Tailgate. Had a good conversation with the Salesmanager on possible future purchases of Truck or Car More

by sandersnil
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicki Loughary
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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