Westshore Honda

Love the car but not the customer service/closing experience I love my 2018 Honda Civic Coupe which is the only reason this is getting two stars instead of one, but the finance manager Rabih Makki was extremely I love my 2018 Honda Civic Coupe which is the only reason this is getting two stars instead of one, but the finance manager Rabih Makki was extremely pushy and definitely low balled me on my trade in and hit me pretty hard on the sale. He sucked me into filling out paperwork and signing stuff before I even got my final offer and approval, and I should have been way more diligent because I felt like I was under pressure the entire time. I gave in to the platinum extended warranty, which he assured me covered roadside issues (such as hitting a bump or scraping a body part on a curb) among other things, but the warranty contract excludes most of the possible issues he listed. Complete waste of money built into my contract - luckily I was able to go back and cancel it so the $1800 could be credited back to the loan amount. When I looked at my paperwork, he didn’t even give me a full copy of the contract, only the first page. Same with the gap insurance I bought, only page one. I had to go online to Fidelity Warranty services to view the full coverage (which I then cancelled). This doesn’t even seem like a Honda warranty, this is some third party extended warranty. My car insurance would have covered most of these issues down the road if they ever occurred for much less after my deductible. Kept the gap though. The salesman Elias was very nice, though he did try to sell me the vehicle at $2,000 more than the MSRP. My experience with him was good for the most part. He seemed unsure sometimes when I asked him specific questions about features. He did roll out the car that I ended up buying on the first try, and I really love the car, so kudos to him on that. I didn’t like being left alone while he talked to his managers and other employees instead of us all discussing the sale together, it was a little awkward. He did follow up consistently and did his best in the end to ensure I was taken care of, so I’m glad things worked out. I love the car to pieces, it’s the best car I’ve ever owned. However, I did have to make an appointment to have the steering wheel aligned, because it was not straight - I realized this after I got on the road. The speakers seem a little buzzy too (this is at average volume with the subs at the stock level sound settings), I would like them to take a look and fix that as well. But my experience with the people there could have been a lot more comfortable. More

Faulty oil seal Went to this dealership to have my oil changed. About a month later after I got home from work, oil began spewing out of my car. I called them to ask Went to this dealership to have my oil changed. About a month later after I got home from work, oil began spewing out of my car. I called them to ask them about it and they refused to take responsibility for it and simply told me to call the Honda dealership that my car is leased from. So, no help at all. I then called the other dealership, they put me through to corporate, who set up a a tow for my vehicle ($82 fee), then after arriving at Kuhn, they told me they did not have a loaner or rental car for me to use in the meantime, so then I had to Uber to work the next morning, then to the dealership ($60). After looking at my car, they then called me to explain that it wasn’t my fault and that their service for the oil seal and oil replacement was free; however, they insisted I needed new tires, so I spent $600 for new tires and a tire alignment. SO, even though it was their mistake- a mistake that cost me $142 altogether, they only gave me $40 off my bill. The only pleasant detail about this entire situation was the man at the service desk who was extremely kind. More

Smooth buying experience This was probably the most efficient buying experience I've ever had at a dealership. I felt like I was working with this business rather than against This was probably the most efficient buying experience I've ever had at a dealership. I felt like I was working with this business rather than against it. I would enthusiastically reccomend this dealership to any of my friends who are looking to buy a car. Side note: Andy Johnson was not listed on here, but I would like to give him the highest praise. He was awesome. More

Excellent service advisors I have been going to Kuhn Honda for service on my Honda and my Acura MDX's for almost 20 years. The service advisors are wonderful. I usually deal wit I have been going to Kuhn Honda for service on my Honda and my Acura MDX's for almost 20 years. The service advisors are wonderful. I usually deal with Tony Looney but have worked with Pete and Randy. They always give great recommendations and truly care about customer service. Everything is always done in a timely manner. More

Friendly and profesdional This is my second time at Kuhn Honda. I moved to Florida 10 months ago and have decided to stick with going back to this service center. The staff is This is my second time at Kuhn Honda. I moved to Florida 10 months ago and have decided to stick with going back to this service center. The staff is always friendly and professional and tells you what services are recommended in a timely manner. More

Bought new 2017 Honda HRV Salesman Benny Soriano and finance guy Rob were both great. Been driving my new Honda to work in crazy traffic and it is great. Easy to see all traf Salesman Benny Soriano and finance guy Rob were both great. Been driving my new Honda to work in crazy traffic and it is great. Easy to see all traffic. I would recommend the Honda HRV and Kuhn Honda. More

Nice personal service experience Having the team at Kuhn Honda was a nice overall experience. They were diligently looking for the car I specified with the color combination and it ha Having the team at Kuhn Honda was a nice overall experience. They were diligently looking for the car I specified with the color combination and it had arrived a little over a week later, but nonetheless exactly what i wanted. More

Routine maintenance I was completing some routine maintenance items that needed to be taken care of. Pete in the service area was very helpful and understanding of the ma I was completing some routine maintenance items that needed to be taken care of. Pete in the service area was very helpful and understanding of the maintenance that I wanted done as well as my situation. I was glad to be able to work with him again! More

Always a good experience LiLi at the front desk was very nice. Every time I go in to get my leased car serviced it’s nice and quick. In and out in under an hour. LiLi at the front desk was very nice. Every time I go in to get my leased car serviced it’s nice and quick. In and out in under an hour. More

Great service advisor My service advisor Mike Gillespie is extremely knowledgeable and knows how to get the job done. I trust this dealership to advise what is necessary an My service advisor Mike Gillespie is extremely knowledgeable and knows how to get the job done. I trust this dealership to advise what is necessary and at a competitive price. Schedule an appointment and the work is completed at the time promised. Oil changes are less costly there than a tire/service center. Nelieve me, I called everywhere and was shocked that this dealership was at least 20.00 less for full synthetic. More