Westshore Honda

I was treated with great customer service and care. All my concern was applied and resolved well. Thank you. All my concern was applied and resolved well. Thank you. More

Friendly and knowledgeable Andrew was friendly and attentive. He kept me updated throughout the day. attentive. He kept me updated throughout the day. More

I had what I initially thought was a positive experience buying a car at Westshore Honda last night, but after carefully reviewing the paperwork I signed, I now realize I was misled and taken advantage of o buying a car at Westshore Honda last night, but after carefully reviewing the paperwork I signed, I now realize I was misled and taken advantage of on multiple fronts. This was straight-up deceptive sales tactics, and I strongly advise anyone considering buying here to proceed with extreme caution—or better yet, go elsewhere. The salesman, Hayden, repeatedly assured me that unwanted extra charges (add-ons I explicitly said I did not want) would be removed from the deal. He said, “We’ll take care of it,” and made it sound like they were optional and would be stripped out before finalizing. They were not removed. Those charges are still in my contract and payments, increasing my total cost significantly without my informed consent. I also specifically requested that my first payment be deferred for 90 days. Hayden told me they would “try” for 90 days but that I would at least get 30 days with no payment due. That was completely false—my first payment is due much sooner, exactly as a standard deal would be. Another broken promise. When I asked Hayden directly how much they were giving me for my trade-in, he was evasive and couldn’t (or wouldn’t) give a straight answer. Now that I’ve checked comparable values and the actual numbers, it’s clear they gave me almost nothing for my vehicle—far below fair market value. This feels like a classic lowball trade-in tactic to hide profit elsewhere in the deal. The initial impression was friendly and helpful, which is why I moved forward, but the reality once I got home and read everything closely is that promises were made verbally to get me to sign, then ignored in the final contract. This isn’t just poor customer service; it’s bait-and-switch and misrepresentation. I regret this purchase and will be contacting the finance manager/general manager to demand these issues be corrected (removal of unauthorized charges, adjustment to the promised deferment, and fair compensation for the trade-in). In the meantime, I hope this review helps others avoid the same frustration and financial hit. Avoid Westshore Honda if you value honesty and transparency in the car-buying process. More

The engine was not reving when I brought it into the dealership for an oil change, and when I picked it up, it was reving and vibrating. dealership for an oil change, and when I picked it up, it was reving and vibrating. More

I am greatful for the service i got at westshore Honda. My advisor, aside from the recall service he noticed that I had complementary oil change and tire balance and rotation that I was entitled to. Due to My advisor, aside from the recall service he noticed that I had complementary oil change and tire balance and rotation that I was entitled to. Due to working from home I don't put the miles required to get the oil changes in the normal intervals. My last change was a year ago. He suggested I get that taken care of since it was still on the complementary phase for my car. Thank so much. He really looks out for the clients. More

Nic was great. He provided great customer service. Kept me informed of my cars status. He provided great customer service. Kept me informed of my cars status. More

Nic in Service is always willing to take care of me when I come in, he always comes up with a smile and is always willing to answer my questions every time I text him! I come in, he always comes up with a smile and is always willing to answer my questions every time I text him! More

Great place love going to westshore Honda. Staff is nice and very helpful. They will get you in and out Staff is nice and very helpful. They will get you in and out More

Good, I can't go to a service call without them finding something that I need to pay for. Never something that is covered for free. How do I know if the rear wheels are really out of alignment? something that I need to pay for. Never something that is covered for free. How do I know if the rear wheels are really out of alignment? More

My service date was wonderful. My service manager, Mike Gillespie, superb. Thank you everyone.Great My service manager, Mike Gillespie, superb. Thank you everyone.Great More