Westshore Honda

I went to Westshore Honda to purchase my vehicle at the end of my lease. Before arriving, I was told by my salesperson, Jacob R., that I would pay the residual value remaining on my contract plus registrat end of my lease. Before arriving, I was told by my salesperson, Jacob R., that I would pay the residual value remaining on my contract plus registration and title. When I arrived, I was presented a price of $5,000 over what we discussed. Jacob tried to convince me that the purchase price is directly from Honda Financial based on my social security number and it has nothing to do with Westshore Honda. After showing him my payoff amount from Honda Financial, he went on to try and tell me that the $5,000 difference was tax, which would mean I am paying over 25% in tax. He then continued to talk over me and try to convince me that I was wrong. He told me that he could not confirm the residual value on my contract, and this quote is directly from Honda Financial. Once I showed him my contract he went over to the front desk and spoke to one of the finance managers. I followed closely behind, because I was ready and prepared to purchase the car and did not want to waste more of my time. Not knowing that I was close by, the finance manager joked and said “tell him your manager is going to call Honda” and threw his hands in the air. At that point I knew that they were playing games and doing exactly what I asked them not to, which is waste my time. Jacob then brought over a new quote for $3,000 over the price we discussed and told me that they made a mistake and that they called Honda to get the new payoff. I was standing there, and I know that they did not call Honda for a new payoff amount in those 30-60 seconds. I eventually left and purchased the car directly though Honda Financial for the correct amount. I then called back a few hours later to ask for the finance manager and the general manager’s name. Ironically, Jacob answered the phone and told me David Martinez (which I came to find out was another lie - as this was not the correct name) was the manger that we spoke to and that I do not need to know the name of the general manger because he has nothing to do with this. He also went on to tell me that they are all “car guys” and that’s how they speak and act, as if that justifies their poor service. I would not suggest doing business with Westshore Honda. This is not an honest dealership and they will lie to take advantage of innocent buyers. If you are wondering how they have so many good reviews, when I leased my car they offered financial incentives for 5-star Google / Honda manufacturer reviews. More

Easy scheduling and friendly pickup and drop off. Communication has improved in terms of car status and results. Communication has improved in terms of car status and results. More

Tristan provided exceptional customer service. He went above and beyond my expectations. He even provided me with a Lyft ride so I could wait at home while my car was being worked on for a few hou He went above and beyond my expectations. He even provided me with a Lyft ride so I could wait at home while my car was being worked on for a few hours. I really appreciate that. More

Andrew Burgos was real good, explained everything, I give him and the place five stars him and the place five stars More

Angel is always great. Quick and efficient service. Highly recommend getting your car serviced here. Quick and efficient service. Highly recommend getting your car serviced here. More

Jason was amazing, knowledgeable and overall gave me great customer service. My issue is when I left from an oil change all my tires were deflated some how. My car is brand new and I didn't have a tire great customer service. My issue is when I left from an oil change all my tires were deflated some how. My car is brand new and I didn't have a tire issue before I came in to get my oil change. I had already sat in the dealership for two hours and had other things to do in my day. I expect a better service and most likely will not be coming back for my next one after this experience. I could have gotten hurt or ended up with a flat tire please make sure the rest of the staff is paying attention and following protocol. More

Great customer service. Angel went above and beyond to help us. A five-star service center. Angel went above and beyond to help us. A five-star service center. More

Excellent, good service, good assistance Good customer services Good maintenance to the vehicles Good advice for the customer. customer services Good maintenance to the vehicles Good advice for the customer. More

Andrew was very helpful in getting the part needed for the recall. Friendly and excellent communicator. Thanks. the recall. Friendly and excellent communicator. Thanks. More

Super helpful and very nice to work with. He helped me with all of my questions! He helped me with all of my questions! More