344 Reviews of Westshore Honda - Service Center
I had been a loyal customer since Honda Westshore used to be Kuhn Honda, so about 15 or 20 years. I have always owned Honda because I trusted Honda-made cars. Therefore, I have always trusted the Honda Kuhn/ be Kuhn Honda, so about 15 or 20 years. I have always owned Honda because I trusted Honda-made cars. Therefore, I have always trusted the Honda Kuhn/Westshore dealership for all car maintenance, even for my family's non-Honda-made cars. However, my recent few visits have been an eye-opener, very disappointing, and concerning. 1) Repair Order/Ref #: 87095 - In my 2021 visit, I needed both rear liftgate lifts support replaced under the manufacture's warranty; however, the technician installed them upside down. I am no car expert, but I told both technician and the adviser (MICHAEL C CHIRICHELLO) that these are installed upside down, but they both insisted that I am wrong; I had shown them pictures and finally until I happened to find the exact same model parked right next to my car; only then they agreed to fix it. If I had not noticed this, I would have to pay out of pocket to get these replaced because of a lack of technician/adviser competence. This issue I decided not to report it to anyone since it is a minor issue. I am just now mentioning it because on my last visit which is today something similar reoccurred. 2) Repair Order/Ref #: 119518 - On Dec 30th, 2021 I went in for a simple oil change and tire rotation, and I was advised by an adviser named John Gillespie that transmission fluid flush service is also due per milage. I like to keep up with my car maintenance according to Honda guidelines as much as possible; therefore, I happily agreed. When I got the car back with the paperwork, it stated I have Non-CVT transmission; therefore, it needs Non-CVT transmission fluid. I quickly pointed out to Mike AKA John and said Wait! this is incorrect, I have a CVT transmission on my 2018 CRV LX; I was again dismissed with a statement that you do not have CVT transmission according to your VIN#5J6RW5H38JL001506. I asked many times are you sure because I was very sure that it does have a CVT transmission because I bought this brand new from Honda Wesley Chapel dealership and I knew what I had bought. I was expecting Mike AKA John to at least review this again or recheck or do some sort of investigation, but instead, I was told if I can prove that it has CVT transmission then I should come back. I left the dealership all puzzled and afraid because I had no idea, what impact Non-CVT transmission fluid would do on a CVT transmission; then I called the Honda Wesley Chapel dealership and spoke to an adviser named Teddy; after I explained my dilemma, she immediately looked-up my VIN# and confirmed that I do have CVT transmission, then she went and looked up on another system to make sure she is giving me accurate information. This is called TRUE customer service, where I am not even their customer, they are willing to assist and satisfy me above and beyond. I drove back to your dealership and spoke to Mike AKA John again that I have confirmed with another Honda dealer that I have a CVT transmission, yet again he denied me; then finally, he called someone maybe his manager to prove that I am wrong, he put him on speakerphone but Mike was shocked when the voice on the phone also confirmed I have CVT transmission and whatever the part# on CVT Fluid matches on the paperwork but the same paperwork also stated I have non CVT transmission. I had left the dealership in shock that how can a Honda dealership make that kind of mistake and poor judgment, plus not do anything to rectify it. Right now, I and my wife do not even believe which transmission fluid is in our car. All we know is we may have the wrong transmission fluid which I was told by MICHAEL C CHIRICHELLO will completely damage our car transmission; then who is going to pay to fix or replace our transmission. We are not even sure if it is even safe to drive the car with our kids. I am very very disappointed with your dealership service and the consistently poor quality of your service department. I ultimately got a transmission fluid elsewhere out of my pocket. I had sent the above complaint to so-called GM Mark Schols using their own website https://www.westshorehonda.com/talk-to-the-dealer but no one ever contacted me back and until now, I was so disgusted with them that I didn't even want to waste my time leaving reviews. If possible, stay away from this place, I have known them for over 15 years, but since they have rebranded from Honda Kuhn, their service and customer service have completely gone down the drain. Even though I live close, I will now take my car to the Wesley Chapel Honda dealer. More
Where to start? Definitely by the pristine service and care that I received every single time I visit Westshore Honda at Dale mabry by Kalef on services department. Definitely by the pristine service and care that I received every single time I visit Westshore Honda at Dale mabry by Kalef on services department. God bless this man. He is AWESOME, helpful, professional, considerated, knowledgeable and accurate in all his recommendations. Totally priceless is the peace of mind that provides the fact of knowing you're being taken care in a fair way. I never write reviews but I'm very thankful for the quality and the service I receive here and it should be recognized as we usually only point out negative things.. Thank you Kalef for always going the extra mile. You are the best! More
Very quick, perfect work done on my car in my time of desperation to fix my a/c. Amy helped make the process run smoothly and made sure I knew what was going on every step of the way. Highly recommend desperation to fix my a/c. Amy helped make the process run smoothly and made sure I knew what was going on every step of the way. Highly recommend More
I worked with Amy Eaton. Not only was she extremely good at her job, she was nice as well. Definitely seek her out if you need service on your Honda! at her job, she was nice as well. Definitely seek her out if you need service on your Honda! More
Two people were part of my excellent service. First is James Young in parts dept that helped me order the driver mirror that had a shaking problem. He was on top the issue and knew of the problem already. James Young in parts dept that helped me order the driver mirror that had a shaking problem. He was on top the issue and knew of the problem already. He back-ordered the part for me. 3 weeks later the part came in and Amy Eaton helped me at the service desk. She called me over to get me started, got my info and what I needed done. She also helped me with my edge guards on my Westshore advantage. She called me right away when my car was ready and spoke to me like a human instead of a customer. Thanks James and Amy!! This was my first service here as I bought my car from here and I’ll be returning for my oil changes in the future. More
Amy Eaton was extremely helpful in regards to my servicing. Is very knowledgeable. Quick response to updates. Extremely satisfied with Amy and West shore Honda. Thank you Amy for your help.Roy Toney servicing. Is very knowledgeable. Quick response to updates. Extremely satisfied with Amy and West shore Honda. Thank you Amy for your help.Roy Toney.🤙 More
I wasn't able to make my original appointment and Amy Eaton made it super easy to switch to a different day. When I went in for my new appointment, Amy was very helpful, professional and super friendly, Eaton made it super easy to switch to a different day. When I went in for my new appointment, Amy was very helpful, professional and super friendly, which made my experience at Westshore Honda a great one! Thank you Amy! More
Amy Eaton was super helpful in regards to my servicing needs. She was professional and patient and gave me the best possible deal. I will be back in the future for all my service needs! needs. She was professional and patient and gave me the best possible deal. I will be back in the future for all my service needs! More