Westside Kia

ATTENTION KIA EV OWNERS: When you purchase an electric vehicle, most of us are aware this is new technology and understand that bugs will come up. Sadly, the Kia dealerships here in the Houston area in ge vehicle, most of us are aware this is new technology and understand that bugs will come up. Sadly, the Kia dealerships here in the Houston area in general, and this one in particular are NOT ready to provide service to their own electric vehicles. Additionally, Kia seems to be completely flat-footed when it comes to mitigating the inevitable inconveniences that owning emerging technology comes with. We recently purchased a pre-owned EV6. The 12V battery died and will not hold a charge. We are now going on day 18 of attempting to get this resolved. While the battery discharges every night, the 'tablet' continues to show that the battery is good. Kia apparently does not take the word of their own certified EV technicians and will only warranty it if the 'tablet' shows it is bad. However, each morning, it is completely dead and therefore cannot be picked up. The hold up seems to be the District Manager who merely has to sign off on approving the replacement despite the recalcitrant 'tablet'. However, for whatever reason the District Manager has elected to avoid answering the phone for the service department, us personally, and even Kia--allowing all calls to go to voicemail that apparently is never checked. Kia, the dealership in general, and the service department in particular could do A LOT more to mitigate the expected inconveniences of their early customers to this new technology starting with better communication. Although we are told we will be called, notified, etc., it never happens and we have call, wade through all the automated 'press x for such and such', sit on hold in order to be given updates. Secondly, we should be provided a loaner vehicle instead of having to rent a vehicle at our expense and then *hopefully* get reimbursed. We are day 18 and have only been promised *potentially* to be reimbursed I *hope* Kia will do the right thing and reimburse for the entire time that we have had to come out of pocket for a rental. I *hope* that the District Manager will do the right thing, trust her technicians over a clearly wrong 'tablet' and just approve the battery replacement already! This seems to be a relatively inexpensive solution so I am having a hard time understanding the foot dragging. It feels very much that Westside Kia resents electric vehicles and only begrudgingly provides service for them and then in such a way as to make this customer feel unwanted and unappreciated. As a business owner myself, it is hard to understand the logic here... More

Everyone was helpful and nice. Mike did a great job of helping me set up all of the features in my Kia before I left the dealership. Mike did a great job of helping me set up all of the features in my Kia before I left the dealership. More

Mike was a great salesman. He is polite, knowledgeable, patient and personable. All people we dealt with were awesome. Would definitely recommend this dealership. He is polite, knowledgeable, patient and personable. All people we dealt with were awesome. Would definitely recommend this dealership. More

Our salesman Mike was very helpful he answered every question that I asked him and worked hard to get us the best deal on our car and our interest rate KIA gave us a better rate than my credit union question that I asked him and worked hard to get us the best deal on our car and our interest rate KIA gave us a better rate than my credit union More

Hi I scheduled an oil change Darin was very nice and very friendly. He provided me updates on my car I will be definitely coming back to Westside Kia for more services Thank you .Darin friendly. He provided me updates on my car I will be definitely coming back to Westside Kia for more services Thank you .Darin More

Th service was done in the time frame quoted. Customer service rep was friendly and professional. Customer service rep was friendly and professional. More

The process from start to finish was one of the easiest car buying experiences I’ve ever had. car buying experiences I’ve ever had. More

We had a good experience at westside Kia. I recommend Darin as your service adviser. 👍 I recommend Darin as your service adviser. 👍 More

Fair customer service, nice they provide shuttle. Brought in for recall issues, one being installation of anti theft device on ignition. Unfortunately, they didn't get the dashboard area next to the Brought in for recall issues, one being installation of anti theft device on ignition. Unfortunately, they didn't get the dashboard area next to the steering wheel back into place properly and now there is a sizable gap. Didn't notice it until after I had gotten home. It is a 60 mile round trip from my home to this dealer, so don't know when or if I'll get back there to get it fixed. More

The sales team was very professional and helpful. The service department on my first visit was quicker than I expected and courteous The service department on my first visit was quicker than I expected and courteous More