Westside Kia

Took My Car in Twice for the Same Repair This review concerns the service department. I made an appointment to have the driver's side headlight checked. It was not working. My wife took the c This review concerns the service department. I made an appointment to have the driver's side headlight checked. It was not working. My wife took the car in. The folks she dealt with were rude and tried to sell her a bunch of services that we didn't need. I spoke to the gentleman on the phone and explained that we didn't need the oil or filters changed because I had just done that recently. He told me that neither of the headlights were grounded properly so I told him to go ahead and fix that problem. Fast forward a month and I noticed that the driver's headlight was not working. I made another appointment. Again, my wife took the car in, and again they were rude. First they said there was no record of the appointment so she called me at work. I explained the problem and was told that previously they had only worked on the passenger headlight. I told him of my conversion with the gentleman previously and asked why both headlights were not repaired the last time. He said that according to the work order, only the passenger headlight was repaired and that we would have to pay $89.00 to have the driver's headlight repaired. I told him I had the extended warranty, He said he didn't have any information on that and asked ME for the phone number to check on the warranty. I gave him the number so he could do HIS job. After nearly an hour, they finally took the car back to the service area and nearly 5 hour later, it was finally repaired. Long story short, I will NEVER take my car back here for service again and I strongly recommend that nobody else take their car her for service. More

Worst Car Dealership Ever. I purchased a Kia Forte LX for my daughter last 12/11/2017 and was told that the car that my daughter has selected is brand new. I did not bother to c I purchased a Kia Forte LX for my daughter last 12/11/2017 and was told that the car that my daughter has selected is brand new. I did not bother to check on it because it really looks brand new on the outside and I trust them. When I got home to check on it, I found out that it already had a 5,000+ mileage on it. I went back to the dealership and complained but they told me that they gave me a $800 discount on the car from the $19,600 MSRP because it has already a 5,000 mileage on it. I checked the Kelly Blue Book on the price of car with the mentioned mileage and the car's value is $13,000!.They sold to me a supposed brand new car with a 5000 mileage on it! I am a struggling single parent who is trying to provide a car for my child that is going to college and was instead tricked into buying a used car on a brand new price. More

Great first car purchasing experience Great service the salesman (Raymund) I worked with really understood me and what I could afford. And he did all he could to lower the overall price of Great service the salesman (Raymund) I worked with really understood me and what I could afford. And he did all he could to lower the overall price of the vehicle and managed to get me driving my new 2017 Kia soul that night (also happened when they were already closed). John in the finance department got all the paperwork done very quickly and efficiently. Would definitely recommend to visit. More

New Car Purchase 2017 Sorento Last Friday night 8/11/2017 my wife and I went to Westside Kia for the first time to see if they could work a deal. I was trading in a 2015 Sorento. W Last Friday night 8/11/2017 my wife and I went to Westside Kia for the first time to see if they could work a deal. I was trading in a 2015 Sorento. Westside had sent me in the mail a voucher with an offer for my 2015 Sorento for trade. It was a generous offer, and they stayed close to that offer. In a nutshell we drove out with a new 2017 Sorento. We upgraded from a 2015 L to 2017 LX. The deal was better than expected, with the help of my salesman Jason Taylor and also Giancarlo in Finance. More

Couldn't be better! Greatest new car buying experience I ever had! Staff was experienced, well trained and answered all questions in detail. Pricing was very competitive Greatest new car buying experience I ever had! Staff was experienced, well trained and answered all questions in detail. Pricing was very competitive and paperwork was processed quickly and accurately. Will definitely be my dealer for all all future needs! More

Don't stand by Warranty My ac went out in my 2015 Kia Optima last week. I called an made an appointment at the service department and had an appointment this morning. I have My ac went out in my 2015 Kia Optima last week. I called an made an appointment at the service department and had an appointment this morning. I have had my car only one year with 35K miles on it. After the service department looked over my car they stated that my ac repair was not covered under the warranty. Now for a reminder, Kia has a 60K bumper to bumper warranty! I was told that a rock had put a hole in my ac condenser and that the part and labor would not be covered under my warranty. The part cost $575 and labor would run me over $500 +. I told them not to do the repairs, and I would pick my car up. I was then informed that I would have to pay $150 fee to the service department for looking over my car, which again is under warranty. When I went back to pick up my car my son took me back to the dealership. I informed the service clerk I was not going to pay the $150 fee because my car is under warranty. We asked for the General Manager, and instead they called in the Service Director, Mark Alder. Mr. Alder informed us that the ac condenser would not be covered under the warranty, because I has a car owner had damaged my own car!! Imagine that, I damaged my own ac so that I could drive around Houston in this weather with no cold ac!! The service department REFUSED to show me the hole and the damage that was made by the rock. Funny how you are blaming my repairs on a rock, but won't prove it to the customer!! The service department is very unprofessional along with the management at Westside Kia. They will not honor their warranties has I found out today. Even the General Manager would not come out to what all the ruckus was about with his employees yelling at a customer. Very unprofessional dealership in all areas of management. I called the corporate office for KIA after we left the dealership and got nothing but apologies from the corporate customer service department. I am still waiting on a phone call back from the corporate office. Needless to say, I will be trading my car in for another car maker. Business's need to understand when they warranty their products, they need to stand up and do the correct thing! Take care of your customers, because we can make or break your business! By the way, this was my second vehicle that was purchased through KIA, but you won't get another dime of mine! #westsidekia #kiaoptima #katy #kiakaty #kiawarrantiesnogood #kiafruad #kia #kiaconsumerreports #kiabbb #kiawarranty More

Tu sueño hecho realidad Quieres salir con un KIA, busca al señor ORLANDO BAEZ, para mi ha sido quien habhecjo realidad mi sueño de manejar un KIA, pues hizo TODO para wue sal Quieres salir con un KIA, busca al señor ORLANDO BAEZ, para mi ha sido quien habhecjo realidad mi sueño de manejar un KIA, pues hizo TODO para wue saliera con una sonrisa de felicidad y un Forte nuevecito.. El es muy eficiente y amable More

I've had several bad experiences with the "Service Dept" I've brought my car to get serviced three times over the last month. They keep telling me it's one problem and than another. They have changed several I've brought my car to get serviced three times over the last month. They keep telling me it's one problem and than another. They have changed several parts on my 2010 Kia Soul, but I'm still having issues with it. Some kind of purge valve problem,they changed it 2 times already. It's like they play a guessing game on what part it could be. I've told them to keep the car several days to test drive it, they assure me that it's ready after one day. I find my self having issues with the car after one or two days of driving it. I'm frustrated with there service department. Ontop of it they keep charging me every time I bring it in. They should own up to the fact that I've paid them a lot of money to fix something they reassured me was fixed the first time. Rick Hall has kept me here, his customer service is remarkable. It's sad to see the service team does not have the same quality of service. I would like for them too have a more specific way of pinpointing issues with vehicles(not the Guessing Game). The whole point of bringing my car to the Dealership is having the issues fixed right the first time( they are the so called " professionals"?). I wouldn't recommend the service department here at Westside Kia. I also had issues with a Kia Sodona I purchased here, I had to eventually trade it in after several issues that the service department couldn't get right the first time. More

Suck of integrity and dishonesty I have been fooled by the dealer's sale manager twice within a week. The sale manager and I negotiated on the price for a 2017 Kia Sorento over the ph I have been fooled by the dealer's sale manager twice within a week. The sale manager and I negotiated on the price for a 2017 Kia Sorento over the phone and came to an agreement that I would paid out the door for that vehicle for X dollars. When I came to the dealer to finish up the paperwork and found out that they tricked me. According to the paperwork, the price that we agreed before is not out door price, but it is a a selling price without tax fee, license fee, etc... The next afternoon, the sale manager (same one who I dealt with) texted me said because almost the end of the month, he is willing to bring the price down, he offered me another price X (this time is out the door price included my trade in vehicle), i rejected the offer and made my final offer price Y to him, then based on his text "come get your sorento, you have a great deal" after he received my text final offer. Next evening I came to sign paperwork, and again based on the paperwork, I need to pay the amount that he offered (not the amount that I offered and agreed by him and I even showed him my the text messages). Before I walked out of the dealer building, I shook his hand and told him that you have wasted my time, his replied was "you are also wasted my time". Over all, not to waste your time and money to do business with them (especially with the sale manager who I dealt with). They are dishonest, not a deal keeper, broken promises, not trust worthy. More

Service SUCKED We made an appointment for 10:00 AM - I don't know why. I don't think they touched our 2013 Sportage until 1:30 or so. They said the diagnostic woul We made an appointment for 10:00 AM - I don't know why. I don't think they touched our 2013 Sportage until 1:30 or so. They said the diagnostic would take an hour and they would call and let us know. THAT DD NOT HAPPEN!!!! WE CALLED AT 12:30 and then the receptionist told us our "service guy, Rick was at lunch and would be back at 2:30". We finally spoke to someone and they said our car had "lean intake" issues - NOT COVERED UNDER WARRANTY - and the car would be ready at 3:00. They called us at 2 and said - NO NO NO - it's a whole different issue. WORST SERVICE EVER!!! THEY DON'T CARE AND ARE BORDERING ON FRAUD. More