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Westside Lexus

Houston, TX

4.8
7,148 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,149 reviews

April 25, 2023

Great people, listen your request, kept us informed of delivery date. Awesome finance and very patient people. Looking forward to owning the car for 10 years. More

by VICKI.HEBERT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Gifford
Apr 25, 2023 -

Westside Lexus responded

We're thrilled to see your five-star review, Vicki! It's wonderful to hear that our team at Westside Lexus listened to your requests and kept you informed throughout the delivery process. Congratulations on your new car, and we hope you enjoy it for many years to come!

April 23, 2023

On time, Mike is a great service rep, quick in and out! Been a customer of Westside for years! More

by LAMAR_HALL@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
Mike Boyd
Apr 24, 2023 -

Westside Lexus responded

Thank you for the review! We appreciate the kind words about Mike and hope to see you back again at Westside Lexus!

April 23, 2023

Perfect. The service advisers go above and beyond the call of their jobs. We were there a very short time for this 85,000 mikes check up. E. Excellent care. More

by BETH.BLACK43@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
5
Apr 24, 2023 -

Westside Lexus responded

We're thrilled to hear that you had a perfect experience with us at Westside Lexus, Beth! Thank you for sharing your feedback, and we hope to see you again next time!

April 23, 2023

Beautiful dealership. Everyone is pleasant and informed. Lovely experience. State of the art throughout. Impressive More

by SHARPEJO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Westside Lexus responded

We are thrilled to hear that you found our dealership to be beautiful and impressive! Our team takes pride in providing a pleasant and informed experience for all of our guests. Thank you for choosing Westside Lexus and we hope to see you again soon.

April 23, 2023

Clean and organized dealership. Professional and respectful! No pressure and very considerate to find the car suits customer’s need. Highly recommended More

by behllh
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kim Jessee
Apr 24, 2023 -

Westside Lexus responded

We're so glad to hear that you had a fantastic experience at Westside Lexus! Thank you for recommending us!

April 22, 2023

It’s professional in everything it does makes it easy for service. Silly to requi More

by LYKOS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Westside Lexus responded

Thank you so much for reviewing Westside Lexus! We appreciate your 5 stars!

April 21, 2023

We are repeat customers. Shekar Shroff worked with us both times. We made our selections and he answered any questions we had prior to the final decision. It was a smooth More

by duty1st
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Westside Lexus responded

We appreciate your loyalty to Westside Lexus, and are glad to hear Shekar Shroff provided you with excellent service during both visits. Thank you for sharing your positive experience with us!

April 21, 2023

Every one is so wonderful and awesome. Make me want come back when I have a chance More

by Lucy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jim Fikaris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2023 -

Westside Lexus responded

We're glad to hear you enjoyed working with our team, Lucy! We appreciate your business and look forward to seeing you again at Westside Lexus!

April 19, 2023

Very professional and knowledgeable Very happy with the professionalism, attention to detail and knowledge of the product More

by ICOLON7
Recommend Dealer
Yes
Employees Worked With
Steve Machann
Apr 19, 2023 -

Westside Lexus responded

I’m glad to hear that you had a great experience with us at Westside Lexus! We always strive to provide top-notch service to our customers, and it means a lot to hear that this was reflected in your visit. Safe travels, and we hope to see you again soon!

April 19, 2023

I brought my car there for an oil service, with no issues. I was called by Tanner saying my hood was not closing and that a part binded up and they delivered my car to me with my hood not shutting and More

by Smanwaring@cartoys.com
Recommend Dealer
No
Employees Worked With
Tanner
Apr 19, 2023 -

Westside Lexus responded

I’m sorry to hear about your negative experience with us. I can assure you that we only recommend services that we feel are in the best interest of our guests and their vehicles, and I am sorry that we left the wrong impression. If you could please contact me at mlorch@westsidelexus.com, I would like to make things right. Thank you, Michael Lorch - Fixed Operations Director

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