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Westside Lexus

Houston, TX

4.8
7,033 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,033 reviews

December 17, 2020

Excellent response throughout process - from initial contact to after sale. Joey Broussard (our salesperson) was knowledgeable, professional, and personable. His forthrightness was the clear deal sealer More

by steele10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Westside Lexus responded

It is gratifying to hear that your purchase experience was excellent from start to finish! We will make sure Joey knows how much you appreciated his work. Sending a big thank you from all of us here at Westside Lexus!

December 17, 2020

Westside Lexus practices customer satisfaction. Shannon George is an excellent salesman with whom to work! This is the third car I have purchased and have been satisfied each time. More

by gwpiercy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Westside Lexus responded

We're so lucky to have you in the Westside Lexus family! It's wonderful to hear that Shannon made your latest car-buying experience just as exceptional as you've come to expect. We wish you many safe and happy miles in your new vehicle!

December 16, 2020

Had a great experience with Westside Lexus. I was referred to Shannon George from a friend and Shannon did a great job of understanding our needs, sending us information of possible vehicle candidate More

by KWB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
Dec 16, 2020 -

Westside Lexus responded

Thank you for taking the time to review us! It is fantastic to hear that Shannon delivered such an attentive and successful purchase experience. Enjoy your new vehicle, and we hope to see you back at Westside Lexus for your first oil change!

December 16, 2020

Extremely friendly and helpful. Thank you to Danny for all of his time and help, and Mike in finance. They explained everything and were so helpful. More

by jaime.keily87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
Dec 16, 2020 -

Westside Lexus responded

Thank you, Jaime, for reviewing Westside Lexus! It is wonderful to hear that Danny and Mike walked you through the process as we want customers to be confident in their decisions. We wish you safe travels!

December 16, 2020

Simple the Best in texas, ubication, service,great coffe an d the people always happyness and help you Easy to make any deal, thanks wetsidelexus More

by amari62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Jessee
Dec 16, 2020 -

Westside Lexus responded

All of us at Westside Lexus are happy to see this wonderful feedback! Thank you!

December 16, 2020

Mark Solomon made the purchase transaction a very efficient and smooth process. There was no waiting, the car was ready, and there were no surprises. The entire transaction took just over an hour. More

by Drh rx450h
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Westside Lexus responded

Thank you for trusting Westside Lexus with your business. We're excited to hear that Mark helped you into the perfect vehicle. On behalf of all of us here, we wish you safe travels!

December 16, 2020

I really enjoyed test driving the RX 350 and the ES 350 I always wanted to own a Lexus Always hesitated due to price hope to keep it for a long time and have good experience so I can buy another one. More

by Malezama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JT Teodoro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Jessee, Mark Laven
Dec 16, 2020 -

Westside Lexus responded

Thank you for taking the time to leave us this review! We are grateful that we got the opportunity to work with you here at Westside Lexus, and we are glad you enjoyed your experience. We hope that you continue to enjoy your vehicle, and we look forward to your next visit!

December 16, 2020

We had a very good experience for the second time purchasing our vehicle at Westside Lexus. Our sales person, Manuel Gomez did a great job with the exception of sending the paperwork through to finan More

by Cindyleegetz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
Dec 17, 2020 -

Westside Lexus responded

Cindy - Thank you very much for your repeat business! We appreciate this feedback and would like to apologize for this mistake and any inconvenience it may have caused you. We strive to make the car-buying process seamless and I'm grateful that you brought this to my attention. Safe travels to you and your family! James Breaux - General Sales Manager - 1 (281) 558-3030

December 16, 2020

Clean, professional. I never felt pressured. I actually had a very nice car buying experience. Desmond helped me, he was knowledgeable and helpful. I was offered to drive a car home to make sure the car wo More

by DRPEARTREE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Shafer, Desmond Johnson
Dec 16, 2020 -

Westside Lexus responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful purchase experience. Congratulations on your new vehicle, and we will certainly let Desmond know how much you appreciate his help! - The Westside Lexus team

December 16, 2020

Good evening I had the pleasure of working with Dominic Thornton. He was great salesman polite and easy to work with. He was very knowledgeable and diligent doing the entire process. I live near Baton R More

by tweet0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Westside Lexus responded

Thank you so much for taking the time to leave us a review! We couldn't be happier to hear that Dominic earned your business by providing the exceptional service we pride ourselves on at Westside Lexus. We will be sure to let him know that you appreciate his help, and we hope that you continue to enjoy your newly purchased vehicle!

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