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Westside Lexus

Houston, TX

4.8
7,457 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,457 reviews

April 28, 2021

Everyone was very nice & courteous & so very clean...The sales rep & finance team were very professional & knowledgeable... I would invite my friends to visit the dealership. Love my vehicle.... More

by sylviadgarza
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Westside Lexus responded

Sylvia - It makes us smile to hear that you love your new car. Thank you for trusting Westside Lexus with this purchase! We really appreciate this positive feedback and are grateful for your support.

April 28, 2021

Joey was very attentive with great follow-up. Provided Joey was very attentive with great follow-up. Provided weekly updates on car and delivery date. After sale process was smooth and work through More

by solaja
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Westside Lexus responded

Thank you for the great review! We appreciate your support and are happy to hear that Joey went the extra mile to assist with your purchase. Drive safely in your new vehicle, and we hope to see you again at Westside Lexus!

April 27, 2021

Chong Lee was incredible. The best service we have ever had shopping for a vehicle. All of Lexus warranties are amazing. Best experience ever car shopping. More

by svictoriaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Westside Lexus responded

This glowing review makes our day! Thank you for supporting Westside Lexus and highlighting Chong's great work. We wish you many safe and happy miles ahead!

April 27, 2021

Sam Chau provided me with detailed information about the car, price and features over the phone. Sam went extra miles to ensure I was comfortable with my decision. The communication was always clear and More

by Tai Nguyen
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Westside Lexus responded

Tai - Thank you for the great review! We strive to make the purchasing process go smoothly, and it is wonderful to hear that this was reflected in your time working with Sam. Drive safely in your new vehicle, and enjoy it! We hope to see you back at Westside Lexus down the road!

April 27, 2021

AMAZING! Jeffrey was kind, thoughtful and very attentive to my questions and concerns. I most appreciated the time Alex took with me to show me what all my new Lexus could do! He was patient and very info More

by TIFSIS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Ruata
Apr 27, 2021 -

Westside Lexus responded

Thank you for the great review! We appreciate your support and are happy to hear that Jeffrey and Alex went the extra mile to assist with your purchase. Congratulations on your new vehicle, and enjoy it! We hope to see you again at Westside Lexus!

April 27, 2021

Excellent service. Sales lady very professional and attentive I will recommend west side Lexus. I will come back again to purchase another car in the future! More

by gustavopena30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catalina Kurdiyeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Westside Lexus responded

Thank you so much for recommending Westside Lexus! We love to hear that you had a professional car-buying experience and are so glad that you're a satisfied customer. Hope to see you next time!

April 26, 2021

Everyone was very helpful with my car buying experience. My salesperson listened to my needs, and made sure I got what I wanted. Would definitely buy from here again More

by sholinda_18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Parish
Apr 26, 2021 -

Westside Lexus responded

This review makes our day! Thank you for choosing Westside Lexus and taking the time to recommend our work so highly. We hope you are loving your new car!

April 26, 2021

The service that Frank provided to us at Westside Lexus was second to none! The car buying process is never an easy one, and I didn’t expect our first visit to this dealership to result in a purchase, but More

by Kyle P
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Shafer, Frank Mata
Apr 26, 2021 -

Westside Lexus responded

Thank you for the great review, Kyle! We are proud to have earned your business and happy to hear that Frank delivered such a successful and enjoyable purchase experience. Drive safely in your new vehicle, and congratulations! We hope to see you back at Westside Lexus for your first oil change!

April 26, 2021

We are very pleased with our purchase, and the service was excellent! We will definitely recommend Westside Lexus to our friends, and family! Thanks, Danny & Kim Ross More

by kimr2565
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philippe Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Westside Lexus responded

Danny and Kim - We are thrilled that our team earned your business and excellent recommendation. Thank you for choosing Westside Lexus and safe travels in your new car!

April 25, 2021

Sterling did a FANTASTIC job assisting me with my first vehicle purchase! He ensured I felt comfortable and confident throughout the entire process. I truly felt as though he was doing his best in working More

by Jessica Patterson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sterling Sine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Westside Lexus responded

Hi Jessica - Thank you for the great review! Sterling is an excellent member of our team, and it is wonderful to hear that he went above and beyond to assist with your purchase. Drive safely in your first new vehicle, and congratulations! We hope to see you again at Westside Lexus!

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