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Westside Lexus

Houston, TX

4.8
7,042 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,042 reviews

November 27, 2020

I love this dealership very friendly and wonderful customer service. I worked with Chong Lee all through my negotiation process till purchase she was so exceptional felt like I knew her long time ago More

by Ike Imala
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Westside Lexus responded

Thank you, Ike, for posting about your recent visit to Westside Lexus. It is our goal to deliver a seamless experience and I am happy to hear that Chong walked you through the process. We look forward to seeing you next time!

November 27, 2020

I had to pay more on top of the negotiated price for a “dealer installed” option. Westside proceeds to deliver vehicle without it being installed. Then, says it is impossible to refund the difference. Fee More

by tg_76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Edwar Guerrero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Westside Lexus responded

If there was a mix-up on our end here I sincerely apologize. I can understand why this would be such a frustrating experience, and I would like to see if there is anything that I can do to make things right. I won't be able to find your contact information from this review, so would you please give me a call? Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

November 27, 2020

I enjoyed working with Dominic Thornton. Dominic was very very knowledgeable on all the functions of the car. He took the time to show me everything about the car and I really appreciate it. I give Dominic More

by KKBELL1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Thornton, Nam Pham
Nov 30, 2020 -

Westside Lexus responded

We love to hear that Dominic made your purchasing process such a success. Thank you for supporting him with a wonderful review! All of us at Westside Lexus are grateful to have you as a customer.

November 27, 2020

Great service. Very personable. They were prepared for my visit and took care of everything in a short amount of time. I wouldn't purchase from anyone but Westside. More

by kateh004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Westside Lexus responded

Hi Kate - thank you for trusting Westside Lexus with your business. We are grateful to have earned your continued support and we look forward to working with you in the future!

November 26, 2020

Jeffery Buyers has always been there for every Lexus we’ve purchased for the last 16 years! He’s a hard worker, professional and honest. THANK YOU Jeffery for always keeping us up to date with the late More

by barnes.ms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JT Eodoro 5 Stars, Travis Buck
Nov 30, 2020 -

Westside Lexus responded

Thank you for taking the time to leave us a review! We are grateful for your loyal business here at Westside Lexus, and we will be sure to let Jeffrey know that you appreciate his help. We look forward to your next visit!

November 26, 2020

Very good service. Jeffrey was easy to work with and so was my finance manager. The car is fantastic. I would recommend Westside Lexus to others. More

by nancycwallace@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Westside Lexus responded

Thank you for posting about your wonderful experience with Jeffrey at Westside Lexus. We look forward to working with you next time!

November 25, 2020

I have been purchasing and leasing cars from Westside Lexus for 23 years. The service is always professional and I never feel pressured or uncomfortable. That quality service how they treat me for regula More

by ray.scippa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sinh Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Guerra
Nov 29, 2020 -

Westside Lexus responded

Thank you, Ray, for leaving Westside Lexus a five-star review. We are proud to have earned your loyalty and we look forward to working with you next time!

November 25, 2020

Best experiences I’ve had purchasing a car. Sales staff was exceptional & very knowledgeable about my selection! looking forward to having my Lexus RX350 for a long time! More

by TJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Nov 25, 2020 -

Westside Lexus responded

For you to say that you had your best car-buying experience at Westside Lexus makes us smile! Thank you so much for trusting us with this purchase. We wish you many safe and happy miles in your Lexus RX 350.

November 25, 2020

I have done business with Westside Lexus for more than 20 years. Excellent service. I have always dealt with Mr. Alex Winnicki and he is the reason this is my 18th. Lexus !! More

by Joe
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2020 -

Westside Lexus responded

Thank you, Joe, for leaving Westside Lexus a review! We're proud to have earned your loyalty and we look forward to working with you next time!

November 24, 2020

Catalina Kurdiyeh treated us very respectfully and in a very timely manner. We found exactly what we needed at the price we needed it for. More

by EVELYN MEDRANO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Catalina Kurdiyeh
Nov 25, 2020 -

Westside Lexus responded

Evelyn, thank you for taking the time to leave us a review! Catalina is an excellent member of our team at Westside Lexus, and we will be sure to pass along your kind words. We hope to see you again sometime!

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