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Westside Lexus

Houston, TX

4.8
7,137 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,137 reviews

December 16, 2020

Good evening I had the pleasure of working with Dominic Thornton. He was great salesman polite and easy to work with. He was very knowledgeable and diligent doing the entire process. I live near Baton R More

by tweet0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Westside Lexus responded

Thank you so much for taking the time to leave us a review! We couldn't be happier to hear that Dominic earned your business by providing the exceptional service we pride ourselves on at Westside Lexus. We will be sure to let him know that you appreciate his help, and we hope that you continue to enjoy your newly purchased vehicle!

December 16, 2020

Simple the Best in texas, ubication, service,great coffe an d the people always happyness and help you Easy to make any deal, thanks wetsidelexus More

by amari62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Jessee
Dec 16, 2020 -

Westside Lexus responded

All of us at Westside Lexus are happy to see this wonderful feedback! Thank you!

December 16, 2020

Had a great experience with Westside Lexus. I was referred to Shannon George from a friend and Shannon did a great job of understanding our needs, sending us information of possible vehicle candidate More

by KWB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
Dec 16, 2020 -

Westside Lexus responded

Thank you for taking the time to review us! It is fantastic to hear that Shannon delivered such an attentive and successful purchase experience. Enjoy your new vehicle, and we hope to see you back at Westside Lexus for your first oil change!

December 16, 2020

Mark Solomon made the purchase transaction a very efficient and smooth process. There was no waiting, the car was ready, and there were no surprises. The entire transaction took just over an hour. More

by Drh rx450h
Recommend Dealer
Yes
Employees Worked With
Mark Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Westside Lexus responded

Thank you for trusting Westside Lexus with your business. We're excited to hear that Mark helped you into the perfect vehicle. On behalf of all of us here, we wish you safe travels!

December 15, 2020

Great experience. All the way around. I forgot my finance guy but he is very good too. This is my second Lexus from Westside we returned because of similar experience More

by gwyee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hai Do
Dec 16, 2020 -

Westside Lexus responded

Your feedback means so much to us! We are thrilled to hear that our Westside Lexus team always impresses you by providing great service!

December 15, 2020

Lurie has been very helpful and professional to help with my lease. This is the second lease he helped me with. Very happy with his recommendation. Lurie is hard working and I will give him a five star! More

by YAYAROSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Westside Lexus responded

Thank you for the glowing review! We are very proud to have Lurie on our team, and it is excellent to hear that he delivered such a seamless purchase experience. Congratulations on your new vehicle, and we are wishing you many safe and happy miles down the road! - The Westside Lexus team

December 15, 2020

Great working with Desmond, professional, courteous and very responsive! Excellent Customer Service Skills! The Dealership had an abundance of 2021 inventory to make your selection. More

by DAGUT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond Johnson, Nam Pham
Dec 15, 2020 -

Westside Lexus responded

It was so kind of you to post about your experience with Desmond! We strive to find the best option for guests and I am glad to hear that our Westside Lexus team helped you into a suitable vehicle. Congrats and safe travels!

December 15, 2020

Why the DJ who handled the Finance is not on the drop down list? Don’t like his service since he make excuses not to provide copy of my cancellation of extended repair or tire, etc insurance. Since I am More

by JACKIE.WANG99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JT in Finance, Desmond Johnson
Dec 29, 2020 -

Westside Lexus responded

Jackie - I sincerely apologize for the delay in getting you your paperwork. I would be more than willing to speak with you directly about this and ensure we get this all worked out for you. Please don't hesitate to give me a call. Thank you, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

December 15, 2020

Another excellent job by the Westside team! This is our 4th Lexus and we love the product and the service that we get, from sales to service. More

by wdlogan2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Ruata, Nam Pham
Dec 16, 2020 -

Westside Lexus responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you are so confident in the Westside Lexus team. Congratulations on your new vehicle, and we cannot wait to work with you again down the road!

December 15, 2020

Our salesman, Desmond, did a great job! He was extremely helpful and patient with showing us and demonstrating how everything works. He’s a keeper! More

by NCAMPBELL756
Recommend Dealer
Yes
Employees Worked With
Desmond Johnson
Dec 16, 2020 -

Westside Lexus responded

There is nothing we love more than seeing kind feedback about our wonderful team. Thank you for stopping by to commend Desmond! All of us at Westside Lexus truly appreciate your business and wish you safe driving in your new ride.

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