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Westside Lexus

Houston, TX

4.8
7,051 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,051 reviews

November 07, 2020

Excellent personal service extremely nice clean dealership easy to work with in and out very quick Very good Communication skills, very polite,easy location on and off the freeway More

by Gene
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Nov 09, 2020 -

Westside Lexus responded

Thank you, Gene, for taking the time to leave Westside Lexus a review. It is fantastic to see that you always enjoy your visits with us. We look forward to working with you next time!

November 06, 2020

As always, a top notch experience from start to finish. High quality vehicle options, professional staff, Dom was personable and quickly met my needs and from start to finish a quick process to secure a n More

by shannon31
Recommend Dealer
Yes
Employees Worked With
Dominic Thornton
Nov 09, 2020 -

Westside Lexus responded

Shannon, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Westside Lexus, and we will certainly let Dom know that you appreciate his help. We hope that you continue to enjoy your new car!

November 06, 2020

It was a pleasure to work with Mr Parish on purchasing my new vehicle.Mr.Parish made sure I was completely satisfied with my car. More

by MSMAILLADY04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parish
Nov 09, 2020 -

Westside Lexus responded

We love to hear that Mr. Parish ensured that you drove home from Westside Lexus a happy customer. Thank you so much for trusting us with this purchase! We hope to see you again for your first oil change.

November 05, 2020

Sam Shau and Nam Pham were absolutely amazing. I would recommend them to anyone who is interested in paying westside Lexus. They are so patient and welcoming . 1million stars to them. More

by Pinolives
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Nov 05, 2020 -

Westside Lexus responded

We couldn't ask for better feedback and we appreciate you taking the time to review Westside Lexus. It's fantastic to see that Sam and Nam treated you with the exceptional service that we strive to offer our guests. On behalf of all of us here, we wish you safe travels in your newly purchased vehicle!

November 05, 2020

Sam was a great and straightforward person , excellent Work communication, very respectful and clear on what he can offer . Thank you for all the help . More

by shaker_usmle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Westside Lexus responded

We are very glad to hear that Sam could assist with your car-buying process. Thank you for choosing Westside Lexus for this purchase! We hope that you enjoy your new ride.

November 05, 2020

Was very pleased with Mike Nelson, very impressed the finance department, Mike was very thorough with the delivery process, love the dealership, would recommend this dealership More

by cherylrockets
Recommend Dealer
Yes
Employees Worked With
Mike Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

Westside Lexus responded

Thank you, Cheryl, for leaving Westside Lexus a review! We're thrilled to hear that Mike was such a pleasure to work with during your visit and we wish you safe travels!

November 05, 2020

This dealership was quick and efficient on getting to the point of what I wanted. Made the experience quick and easy for a first time buyer! More

by aubreymillerr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gonzo Jimenez, Nam Pham
Nov 05, 2020 -

Westside Lexus responded

Thank you for taking the time to review us, Aubrey! It is fantastic to hear that you had such a seamless purchase experience at Westside Lexus. Congratulations on your first new vehicle, and we hope to work with you again down the road!

November 04, 2020

Dominic is a nice and friendly person. He took care of the whole sales process patiently and carefully, showing a very professional performances. He also introduced us the service workshop and other work More

by HANNAHUANG50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Thornton
Nov 04, 2020 -

Westside Lexus responded

Thank you, Hannah, for posting about your experience with Dominic. We're grateful to have earned your support and we hope to see you again at Westside Lexus!

November 04, 2020

Overall my previous experience at Sterling McCall Lexus was better when compared to Westside Lexus. As a customer I felt more welcome at the other dealership. This considers my interactions with everyone. More

by Adi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Nov 04, 2020 -

Westside Lexus responded

Adi - This is a disappointing review to read. We do strive for exceptional service here, and while we are pleased to hear that you enjoyed working with Jeffrey, we are sorry that we didn't leave you with the same positive impression in all aspects of our business. I would be more than willing to speak with you directly if you'd like to share the details regarding why you prefer another location. Please don't hesitate to give me a call. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

November 04, 2020

Westside is the best. Beautiful Facility. Great Service Center. Steve M. is wonderful. Judy in Finance was a pleasure to work with and Andrew in Service has handled service for multiple family vehicles. Ou More

by C S O’Neal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Tran
Nov 04, 2020 -

Westside Lexus responded

We can't thank you enough for trusting us with your business time and time again! It also means a lot that you recommend Westside Lexus to your friends. Your kind feedback about Steve, Judy, Andrew, and the rest of our team made our day. Thanks again and safe driving!

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