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Westside Lexus

Houston, TX

4.8
7,136 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,136 reviews

November 29, 2020

Dominic Thornton and JT were great to work with. They assured that I received the best deal for me. I am happy and excited about my purchase and the opportunity to work with the sales dept for my routine More

by CDOUGLASOGUNEKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Thornton and JT Teodoro
Nov 29, 2020 -

Westside Lexus responded

Thank you for doing business with us at Westside Lexus! The satisfaction of customers is our priority and we're glad to hear that Dominic and JT took care of you. We look forward to working with you next time!

November 28, 2020

Team was fantastic. Friendly, helpful, attentive. Gary Worked to find right car and price point for me, and Mike took the time for me to test drive each and answer all questions. The team Helped me arrang More

by J Stein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Dec 01, 2020 -

Westside Lexus responded

Thank you for taking the time to leave us a review! Providing friendly and attentive service is always the goal here at Westside Lexus, and it means a lot to know that Gary, Mike, and Nam made it happen for you. We hope that you continue to enjoy your newly purchased vehicle!

November 28, 2020

Car is great, price is great, sale lady was awesome, paperwork was fast. Overall very friendly, easy, and fast transaction. Will be coming back for another car. Thank you Chong Lee! More

by Phuongtran4545
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Westside Lexus responded

We can't ask for better feedback than this! It's fantastic to hear that Chong made it so easy for you to get into your new vehicle. Thank you for shopping at Westside Lexus - we'll see you next time!

November 28, 2020

I had to pay more on top of the negotiated price for a “dealer installed” option. Westside proceeds to deliver vehicle without it being installed. Then, says it is impossible to refund the difference. Fee More

by tg_76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edwar Guerrero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Westside Lexus responded

If there was a mix-up on our end here I sincerely apologize. I can understand why this would be such a frustrating experience, and I would like to see if there is anything that I can do to make things right. I won't be able to find your contact information from this review, so would you please give me a call? Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

November 28, 2020

I love this dealership very friendly and wonderful customer service. I worked with Chong Lee all through my negotiation process till purchase she was so exceptional felt like I knew her long time ago More

by Ike Imala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Westside Lexus responded

Thank you, Ike, for posting about your recent visit to Westside Lexus. It is our goal to deliver a seamless experience and I am happy to hear that Chong walked you through the process. We look forward to seeing you next time!

November 28, 2020

Good buying experience with Joey Broussard. He was very helpful, informative and helped us get the price we were willing to pay. We will be referring all of our family and friends to Westside Lexus. More

by YoungWon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
Nov 30, 2020 -

Westside Lexus responded

It really means a lot that you would recommend Westside Lexus to your friends and family. Thank you so much! We are thrilled that Joey helped you get into your new vehicle and we hope that you're enjoying it.

November 28, 2020

Chong Lee is the most amazing person to go to when buying a new Lexus!!! She will go above and beyond your expectations! Thank you so much !!! -Keven More

by Keven5804
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Westside Lexus responded

Keven, thank you for taking the time to leave us a review! Chong is an excellent member of our team at Westside Lexus, and we couldn't be more pleased to hear that she has earned your trust and business. We will be sure to let her know that you appreciate her help, and we hope to see you again sometime!

November 28, 2020

Great experience at Westside. Jeffrey. Byers always a professional. Finance was great. This is my 4th Lexus. I would recommend Jeffrey and Westside.to everyone. More

by ssimpson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Nov 30, 2020 -

Westside Lexus responded

Thank you for reviewing Westside Lexus and for giving a shout out to Jeffrey. We're proud to have earned your business and we look forward to working with you next time!

November 28, 2020

Service Dept is top notch. Been coming here for years. Kathleen was extremely helpful and accommodating. WS Lexus should be proud to have her! Great job! More

by piechpp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Arms
Nov 30, 2020 -

Westside Lexus responded

Thank you so much for trusting us with your business time and time again. We appreciate your kind review about Kathleen! We look forward to your next visit at Westside Lexus.

November 28, 2020

Purchasing my first Lexus from Philippe Haddad was truly a pleasant experience. Car buying and pleasant experience don’t usually go hand in hand but with Philippe it was. When I test drove the car there w More

by Judy
Recommend Dealer
Yes
Employees Worked With
Phillippe Haddad
Dec 01, 2020 -

Westside Lexus responded

Judy - we appreciate you taking the time to post about your experience. All of us at Westside Lexus are proud to have been a part of your first Lexus purchase and we're thrilled to hear that Philippe made the process go so smoothly. On behalf of everyone here, we wish you safe travels!

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