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Westside Lexus

Houston, TX

4.8
7,051 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,051 reviews

August 27, 2020

Worked through all of the details online, never pushy, everyone was great. The experience was so good, my wife (who has purchased 4 new Acura's in a row) indicated she plans to switch to Lexus for her ne More

by ccie8660
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Margolis
Aug 28, 2020 -

Westside Lexus responded

Thank you for the review! It was our pleasure to assist you here at Westside Lexus, and we are so proud to know that we earned your business. We look forward to working with you again sometime!

August 26, 2020

Our used car salesman, Dave, made our car buying experience a positive one. No pressure, new exactly what we were looking for and provided it. More

by jaimevlasquez1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

Westside Lexus responded

Jaime - thank you for posting about your experience with Dave at Westside Lexus. We are committed to helping customers find the perfect vehicle and it is wonderful to hear that came true for you. Congratulations and safe travels!

August 26, 2020

I'm visited this dealership from out of town (San Antonio) and I was very impressed by the level of professionalism and customer service provided by Mr Jones and Mr Davidson in finance , thanks. More

by MEMO0975
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2020 -

Westside Lexus responded

Professional service is our goal and so we are delighted to see this feedback. Thank you for rating Westside Lexus five stars and mentioning Mr. Jones and Mr. Davidson! We wish you many safe miles in your new vehicle.

August 26, 2020

We have bought 3 cars and leased 2 Lexus NTs. Louis Blackman has been our salesman. He has been forthright and honest in his representations. Chase has helped with the servicing of these vehicles. We h More

by GLENNC9984
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chase Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Blackmon, Nam Pham
Aug 26, 2020 -

Westside Lexus responded

What can we say to thank you for your loyal business, Glenn? It means a lot to our team at Westside Lexus that you can depend on both our sales and service departments for excellent care. We appreciate your kind words about Louis and Chase!

August 26, 2020

I traded in my 2016 Lexus RX 350 F Sport for the same 2020 model. Mike was great to work with and made the entire process really easy. In and out in a couple of hours. Thanks to Westside Lexus! More

by sweetproperty
Recommend Dealer
Yes
Employees Worked With
Mike Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

Westside Lexus responded

That's what we love to hear! It's wonderful that Mike made your trade-in experience so straightforward and efficient. Thank you for choosing Westside Lexus, and we hope you're loving your new 2020 Lexus RX 350 F SPORT!

August 26, 2020

Sensitive to my needs. Good selection of vehicles. Convenient process to finalize documentation for leasing of vehicle. Clear explanation of car features and use of technology. More

by BHERING114
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2020 -

Westside Lexus responded

Thank you for choosing Westside Lexus! It was our pleasure to make your car-buying experience so straightforward and stress-free. We wish you many safe and happy miles in your new vehicle!

August 26, 2020

I traded an older LX for a new one. This is my 8 Lexus and I am a trust and quality kida gal! If it ever leaves so go I.... Mr Keener has always been a gentleman and made my life easier, he deserves a gol More

by swimsorrel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2020 -

Westside Lexus responded

Thank you for your loyalty to Westside Lexus. It makes us happy to hear that Mr. Keener consistently provides you with excellent service. We wish you safe travels in your new Lexus LX!

August 26, 2020

We continue to shop at Westside because of the professional and personal service that we received. Thanks for making this experience easy and timely. Our salesman was awesome. More

by robert9277
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J T Teodoro
Aug 26, 2020 -

Westside Lexus responded

Hi Robert - Thank you for taking the time to share! We are proud to have earned your business and hope to continue to do so. Safe travels and congratulations on your new vehicle!

August 26, 2020

Westside Lexus IS great. Staff is friendly and always ready to serve. My salesperson, Jeffrey Byers is awesome and he is the reason I have bought 5 Lexus vehicles over the years. More

by tracy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
Aug 26, 2020 -

Westside Lexus responded

Tracy - thanks for sharing such positive feedback for the Westside Lexus team! We're thrilled to hear that Jeffrey has earned your loyalty and that he always helps you find a reliable vehicle. Our team looks forward to working with you next time!

August 26, 2020

Great service provided from Hai Do! I’m glad I had the chance to get provided with his service! Absolutely loved my new car and I’m so glad Hải have us the great deal and service! More

by kim nguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hai Do
Aug 26, 2020 -

Westside Lexus responded

Kim - thank you for taking the time to review the 5-star visit you had with Hai. We're glad to hear that you are on the road in your new vehicle! Congrats and safe travels from everyone at Westside Lexus!

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