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Westside Lexus

Houston, TX

4.9
6,397 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,397 reviews

September 27, 2012

GOOD EXPERIENCE .WELL TREATED BY ANDREW AND THE REST OF THE STAFF.A LITTLE DISSAPOINTED WHEN I CALLED ANOTHER SERVICE CONSULTANT AT 8.30AM ONLY TO HAVE MY CALL RETURNED AT 3.00PM. ONCE AGAIN ANDREW WAS GRE More

by LEON9827
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
2
September 27, 2012

Resolution of my problem (lack of a/c) was addressed quickly and efficiently and with a great deal of concern expressed by my service representative. In my opinion, this is customer service at its best. More

by klively1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Hollis
September 22, 2012

First class service as usual! My LS was in for is's 25K mile service. Dave was super. Has been my advisor through 3 cars. More

by M.E.L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Palmer
September 22, 2012

Outstanding staff -- friendly, helpful, responsive, courteous -- and the resulting service is truly world-class. Facility is excellent. Loaner vehicle was perfect. Westside makes it a pleasure to More

by rwestbro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Haas, Jarrod (tire advisor)
September 20, 2012

I just want to say that I love this dealership. Keith Hollis is the best there and he is the only reason I use Westside Lexus. More

by evaa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Hollis
September 18, 2012

When buying a new year model I was told there is very little room to negotiate price. So I agreed to purchase it anyway. I am thrilled with my car. More

by ssimpson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers and Gerald ?
September 15, 2012

This visit was just one of the recent service visits to West Side Lexus. They always give us great service. David handles our cars and does a great job of coordinating service for our 3 cars. More

by marknugent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Palmer
September 13, 2012

Keith Hollis greeted me in his usual friendly and professional manner, although I did not have an appointment. My LEXUS had a tire pressure warning light go on, and I dropped in. LEXUS took care o More

by raolliver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Hollis
September 13, 2012

I was very pleased with my experience with Susan Blackwell and Westside Lexus. She was able to answer my questions and took the time to help me "experience" the car (i.e. synching up my phone so I More

by adennis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Blackwell
September 12, 2012

I had a problem with a tire late on a Friday afternoon. At an obviously busy time for the service dept., Keith took good care of my unscheduled stop and did so in a very timely manner. I have been dealing More

by vern hawkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Hollis
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