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Westside Lexus - Service Center

Houston, TX

4.7
1,442 Reviews

1,442 Reviews of Westside Lexus - Service Center

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December 11, 2016

ALWAYS EXCELLENT SERVICE The excellent service is why I will always be a Lexus person. Everyone is so positive and genuinely happy to help me. All companies should follow the More

by jh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Bissonett
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2016

They handle the requested work satisfactorily Nothing exceptional but no problems. Car was delivered back to Me with work completed; On Time ! Place is a factory with a lot of customers to ha More

by Lexus Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't recall whom I worked with
December 10, 2016

Oil change I always deal with Fred and he is very responsive and helpful. I would recommend him and Westside to anyone. As for sales I use Doug Phillips who does More

by Westside Lexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2016

Regular service Timely and efficient, friendly and helpful. I always have a positive experience when I bring my car in. My service technician explains things well and More

by Kitty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Tran
December 10, 2016

Excellent service I was in for a mini service conducted under warranty. The service was conducted in less than 1 1/2 hours while I waited. The lounge was pleasant and w More

by Janer1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2016

Excellent service! Always friendly, providing excellent service! Loaner car was provided when additional servicing was needed. We have been working with Steve Machann fo More

by Patricia Buss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorry, don't recall other person's name in service department that assisted us.
December 09, 2016

excellent service Dave always takes great care of me. Even put me in a loaner when we had not previously scheduled it. And they found a rock chip in my windshield tha More

by cbeach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Haas
December 09, 2016

Service Excellent service . Gave us a loaner. Rx350. We enjoyed driving & now I am considering one. Everyone was extremely nice. Thanks and have a very merry More

by Fred
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Schloemer
December 08, 2016

They make the customers experience enjoyable. Quality of work was great! Andrew gave me a heads up on all the services and the length of time it would take to complete. He is very enjoyable I work More

by Cal0521
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Tran
December 08, 2016

Great experience! I am always impressed by the level of professionalism and Westside Lexus. Every employee I've worked with is so friendly and ready to help. More

by JulieD0825
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Tran
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