Westside Toyota

Beware of Westside Toyota and their shady sales tactics. Their advertised online pricing doesn't contain a $995 ceramic coat or a $495 "Nitrogen Protection Plan", so what you see online isn't accurate. Sure Their advertised online pricing doesn't contain a $995 ceramic coat or a $495 "Nitrogen Protection Plan", so what you see online isn't accurate. Sure, they hide this in the fine print at the bottom of the website and make it sound like it's your fault that you didn't know about it. While test driving a used car, our sales rep Courtney was polite and helpful at first, but brought on high-pressure sales tactics when we sat down to talk price. Sure, they low-balled my trade and quickly came up another $4,000 after I had competing offers. But, as soon as I protested the add-ons she quickly fired back "Well what's it going to take to get this deal done?" in a snarky tone. She was adamant that the $495 protection plan was mandatory after berating us saying "I'm sure you read this on our website, didn't you?" My wife was shocked at how bad the experience was. We went to a dozen other dealers after this and Westside was the only one we encountered that had sneaky add-ons. Glad we went elsewhere for our car, and we'll never be back. More

Kevin was awesome! As first time buyers, we greatly appreciate the time he took with us and the care he took to help us through the stressful process of spending thous As first time buyers, we greatly appreciate the time he took with us and the care he took to help us through the stressful process of spending thousands of dollars. More

This is a wonderful dealership with excellent employees. The facility is lovely, spacious, and extremely clean. The lounge is so very comfortable offering private work stations, TV, free water and coffee, The facility is lovely, spacious, and extremely clean. The lounge is so very comfortable offering private work stations, TV, free water and coffee, etc. Alyssa went out of her way to get me the service I needed.. She is truely an EXCEPTIONAL staff member. More

Service technician Alyssa was great. Down to earth & explained everything clearly. Appreciate the service technician’s work. Down to earth & explained everything clearly. Appreciate the service technician’s work. More

I took my new RAV4 in for a "Pre Collision Malfunction" after scheduling to bring it in, they called and said they were busy and couldn't get to my vehicle that day. They fixed it the next day but failed t after scheduling to bring it in, they called and said they were busy and couldn't get to my vehicle that day. They fixed it the next day but failed to return a call to find out what they did before I picked it up. When I picked it up, I was told it was recalibrated it and said it was fixed. I drove 2 hours, parked it and when I started it there was the same error message... Called for service and They said a manager would call me back. After leaving three messages in four days, I still have yet to be called back. Worst customer service! More

I took my 2022 Highlander in for an oil change, tires rotated, multipoint inspection along with the bumper being fixed as the result of a recall. I was greeted promptly and pleasantly. My rep was Al rotated, multipoint inspection along with the bumper being fixed as the result of a recall. I was greeted promptly and pleasantly. My rep was Alyssa who is outstanding. She went beyond her job by removing a smudge I had on the drivers door by using a product to remove. She never hesitated, just went over and grabbed the product and towel. That attitude seems to be gone in todays world. Outstanding work and attitude! More