Westside Toyota

Wonderful wonderful !service couldn’t ask for any better 😁😁 My vehicle was broke in my driveway made one phone call to roadside assistance was picked up in less than an hour and finished before the end of 😁😁 My vehicle was broke in my driveway made one phone call to roadside assistance was picked up in less than an hour and finished before the end of the day was absolutely painless .Thank you More

Top notch diagnostic and service! Thank you for the man in the bay who tried to help but Couldn't. Appreciate this dealership service dept in the bay who tried to help but Couldn't. Appreciate this dealership service dept More

First Class Service On schedule, on time and courteous.. Truly seemed to care about looking after my needs and requests. Would highly recommend the service and will retu On schedule, on time and courteous.. Truly seemed to care about looking after my needs and requests. Would highly recommend the service and will return. More

Went there for routine maintenance. Quoted 1-1 1/2 hour wait. That's ridiculous. Is this gonna happen every time? Unacceptable. My maintenance was part of my buying decision but I'll be dammed if I have to wait. That's ridiculous. Is this gonna happen every time? Unacceptable. My maintenance was part of my buying decision but I'll be dammed if I have to wait an hour or more every time. Something has to change. I want to warn future buyers that free oil changes cost you more in time than its worth. Very disappointed More

Second vehicle purchased Came back because I was treated well on first purchase, was not disappointed. Remon balanced multiple customers expertly on a busy day. Patrick went t Came back because I was treated well on first purchase, was not disappointed. Remon balanced multiple customers expertly on a busy day. Patrick went the extra mile to get deal done. More

Seemed fine. Second order on recalled fuel pump. Will see how that goes. Toyota sent out recall but never contacted about the fix. Thank you. how that goes. Toyota sent out recall but never contacted about the fix. Thank you. More

Disappointed If I had the tools - been done in 15 minutes. Waited 2 hours, felt charged too much for what done. And actually didn't get done what I initially came If I had the tools - been done in 15 minutes. Waited 2 hours, felt charged too much for what done. And actually didn't get done what I initially came in for done. Initial schedule was for the gasket in the back tail gate to be glued down - because it was kinked and I'd always have to push it back in in order for door to lock - door ajar would always be lit up on panel. No one secured it. When I came in also had issue with radio - not allowing for AM reception or ability to connect auxillary items. Also - had just run the car through another car wash - the rubber strips on roof both came up ( and have been doing so for the last 3 years and my rear license plate was practically pulled off, bent mid way. Double sided tape was used to secure them to roof - like I said, I could have done that, but physical issues don't allow me to get on a step stool. As far as license plate - when I bought the car (after the lease) I had to return the license plates in January 2019 but I physically could not remove them so came to dealer to have them removed - but when they were removed, the left screw broke off - so I only had one screw to hold plate on and I HAD to go home and put double sided tape on it to hold it to the car. So this time - had to have the old screw drilled out and something else was put in place. Since original plates were on for the 3.5 years - and I couldn't budge the screw - upset I had to pay for it. Guess there also was an computer 'update' with the radio and a recall on something that I didn't know about yet. So glad the recall was taken care of. The facility is fine, the staff is fine, just felt this time I was over charged...and for the time to not repair and actually repair the few things seemed to be longer than really necessary. More

Recall Had a 10 o'clock appointment. The 2 men that greeted me were friendly and very professional in taking down all the proper information about my vehicle Had a 10 o'clock appointment. The 2 men that greeted me were friendly and very professional in taking down all the proper information about my vehicle. I was told that it would take 90 minutes to complete the task of putting in the new recall part, it took a little more than 2 hours. In truth, the women over the phone that I talked to to make the appointment said it would be 90 minutes. More

See below I brought my Avalon in for front brake service. Everyone was friendly and a rental car was arranged at no cost through my accumulated points. Servi I brought my Avalon in for front brake service. Everyone was friendly and a rental car was arranged at no cost through my accumulated points. Service was completed in a timely manner. Keep up the good work! More

Fast and Excellent. Very professional and I felt quite safe with the safety protocols set in place due to COVID 19. It is nice to see how the sales people don’t ever forget a face. Always so friendly. safe with the safety protocols set in place due to COVID 19. It is nice to see how the sales people don’t ever forget a face. Always so friendly. More