Westside Toyota

Oil change This is 2nd time I have had to leave the building, in spite of the State mandate for masks inside recently implemented. I sat on the concrete outside This is 2nd time I have had to leave the building, in spite of the State mandate for masks inside recently implemented. I sat on the concrete outside toward the old toy store. A man in waiting section had a mask on the table. I cleaned the very dirty arms of the couch in the detailing waiting room, then two women sat down near me and talking with no mask on the one. When I walked in to service when car done, another person was in waiting room,no mask and a customer was talking to receptionist with no mask. This is inside the building. Again the 78 year old customer had to be uncomfortable to be safe. Went to Walmart after and big sign outside about State mandate and even number of ruling so most likely people know it’s just not Walmart rule,. This is how we could have jobs shut down again, business that does not comply with State safety rules to end this terrible surge. The young lady Chris is very thoughtful and helpful. More

55,000 mile service Great reception. Very clean waiting room. Excellent service. Also, exceptionally great service from the parts dept. Finally, signed up for continu Great reception. Very clean waiting room. Excellent service. Also, exceptionally great service from the parts dept. Finally, signed up for continued maintenance service with Chris. She made it easy. Thanks. More

Satisfactory My experience was satisfactory, the information was easy to understand, my questions were answered, every attempt was made to make my son and mysel My experience was satisfactory, the information was easy to understand, my questions were answered, every attempt was made to make my son and myself feel comfortable. All employees we came in contact with were professional, courteous and pleasant to deal with. More

Your service department is amazing very knowledgeable thank you for the awesome experience can’t wait to purchase my new vehicle from you all t thank you for the awesome experience can’t wait to purchase my new vehicle from you all t More

Service good. Scheduling poor I have always had good service when I arrive. Good explanations on what is done, pleasant staff. The scheduling process has not been so enjoyable. I have always had good service when I arrive. Good explanations on what is done, pleasant staff. The scheduling process has not been so enjoyable. I get bombarded with emails even though I opt in for texts. Too many text and email reminders. These ways of communication have proven to be very impersonal and obviously computer generated. I admit I missed an appointment and through text to Ashten Healy, I requested to reschedule. This was obviously responded by (I assume Ashten) who suddenly seemed very disinterested and in the process did not include the recall in this rescheduled appointment. A day was offered which I confirmed would work, then a time was just assigned through a confirmation. I do appreciate the measures taken to offer me a free rental when I return for the recall work. All is great when I arrive, but I will be call for appointments in the future. More

Recent purchase and service thereof most disappointing. We have bought Toyota vehicles from your dealership for nearly 30 years.We are very dissatisfied with latest purchase, Numerous issues and mechanical We have bought Toyota vehicles from your dealership for nearly 30 years.We are very dissatisfied with latest purchase, Numerous issues and mechanical problems We would love to have management call us on cell phone numbers in your records, More

Car made a sound that I was not certain what was happening They clearly explained brakes, battery and license plate lights were needed with diagrams and paperwork to support findings. Offered appointment for They clearly explained brakes, battery and license plate lights were needed with diagrams and paperwork to support findings. Offered appointment for repairs and was not prepared to make commitment at that time More

Recall promptly handled Took the Corolla in for its recall, was safely handled and returned the same day. All good and even had the oil changed and tires rotated. Took the Corolla in for its recall, was safely handled and returned the same day. All good and even had the oil changed and tires rotated. More

Short and sweet and totally complete Advisor Christine who I always use was very thorough and helpful as usual.I have been a customer of Sunnyside for over 20 years and love them! Advisor Christine who I always use was very thorough and helpful as usual.I have been a customer of Sunnyside for over 20 years and love them! More

Professional group with effective handoffs when one tech would be replaced by another. Car was there over 5 days. I appreciate getting a call each day with a status report and Scott was great about doing th would be replaced by another. Car was there over 5 days. I appreciate getting a call each day with a status report and Scott was great about doing that. More