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Westside Toyota
North Olmsted, OH
3,460 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 16, 2023
Westside Toyota dealership recently took my car in for the 120,000 mile service. They provided a shuttle to home and finished in about 90 minutes. Would recommend. the 120,000 mile service. They provided a shuttle to home and finished in about 90 minutes. Would recommend. More
by RICKECLARK123
Employees Worked With
Ricardo
September 14, 2023
I’ve been working with this dealer for past 10 days on securing a new vehicle and wow, mind blown. If you’re the type of person who wants to experience all the stereotypical dealer tricks and shady tactic securing a new vehicle and wow, mind blown. If you’re the type of person who wants to experience all the stereotypical dealer tricks and shady tactics this place is for you. I felt like I was in a comedic car dealership mockery tik tok video that went viral. I had a lot of hope because everyone was truly nice until numbers entered the conversation. I really thought the industry has purged all the nonsense from the car buying process - after all they pride themselves on it right? When this place was Sunnyside and purchased my last car I had a phenomenally good 5 star experience. Get this folks - they have a “corporate policy” to charge you an extra $1500 for nitrogen in tires and a permaplate car wash. Sure the owner will respond to this negative review explaining how great it is and how I am getting more than that what the surface shows but let’s get real - look this stuff up yourself - a common red flag xxxx dealer scam. Brand new car has perfectly fine paint and protection, air is air, and the “extras” beyond the surface are things already likely part of standard toyotacare on a new vehicle purchase, typical insurance perk or minimal $5/year cost adder and for sure AAA. The dealers cost for this “required” service is probably less than $100 and remember folks - this is required!!! Why would anyone spend $500 on nitrogen in tires ($125/each) to “protect” them for a car where a brand new tires cost $150 each. Imagine buying a new pair of Nikes for $150 and the store saying you need a mandatory stain resistant spray application for $125 before you can walk out the door. That $5 can of stain spray can spray 100s of shoes before it’s gone - that is what is going on here. If they want to use predatory sales tactics on an unsuspecting targets the target should at least have the option to opt out….but saying it is required - really? Mind blown - In what world? I’d like the owner to respond with a sensible reason to why a charging a customer an extra $1500 is “required” vs. some silly generic response that they take customer feedback seriously and to call. I bet they won’t say anything. Intelligent because it is simply an extra money grab from customers - on top of full msrp pricing and a sham trade value. I won’t get into the trade-in appraisal but that was grossly understated with fundamental flaws. I wasted a bunch of time with the new “westside” regime. Said succinctly - I now have $4000 more in my pocket by buying the exact same vehicle from a different local dealer. More
by EricG
Employees Worked With
Michael Ponton
September 13, 2023
Marina is a professional that thoroughly understands the Prius model, and helped us navigate and understand our vehicle. Prius model, and helped us navigate and understand our vehicle. More
by vvassel
Employees Worked With
Charlie Saranita, Dave Svoboda, Friendemic Reputation, Marina Kurilov
September 09, 2023
Never had a bad experience with Westside fka Sunnyside. They handled an oil leak for me the same day with a late minute appointment. Logan the service advisor kept me informed. The waiting area was clean w They handled an oil leak for me the same day with a late minute appointment. Logan the service advisor kept me informed. The waiting area was clean with a TV and clean restrooms. More
by Rflowers
Employees Worked With
Logan Brown
June 04, 2023
I highly recommend this dealership! The staff are very professional and friendly! Sarah Buchanon and her team lead AL were the reason that I ultimately purchasrd my vehicle from Westsid The staff are very professional and friendly! Sarah Buchanon and her team lead AL were the reason that I ultimately purchasrd my vehicle from Westside Toyota- very happy with my new vehicle and the entire process! More
by Adrianne Tillman/Duvall Brown
Employees Worked With
Sarah Buchanan
May 14, 2023
I just purchased a 2022 Corolla LE today from Westside Toyota, and had one of the most kind and considerate dealers, Owain Crute. He is a very well-spoken man and made the process very quick and easy. Tha Toyota, and had one of the most kind and considerate dealers, Owain Crute. He is a very well-spoken man and made the process very quick and easy. Thank you Owain! More
by mariediscini
Employees Worked With
Owain Crute
April 22, 2023
I just bought a Rav4 Hybrid at Westside Toyota and couldn't be happier with the professional and efficient help I received from Sarah Buchanan. Sarah answered all of my questions, took calls and text couldn't be happier with the professional and efficient help I received from Sarah Buchanan. Sarah answered all of my questions, took calls and texts immediately, arranged appointments to see me with ease, and was a pleasure to work with. I had an unusual circumstance arise in the process and Sarah and Al Phillips, who helped me purchase a few cars in the past years put their heads together and provided the perfect solution. I started out requesting a new car and ended up with the perfect slightly used car. I couldn't imagine better service. Thank you!!! More
by artist1
Employees Worked With
Al Phillips, Dave Svoboda, Sarah Buchanan
April 21, 2023
I purchased my new 2023 Highlander in November of 2022. It wasn’t until I picked up the car that I was told that I would only get 1 key fob. Because of a chip shortage and I should get the second one in 1 It wasn’t until I picked up the car that I was told that I would only get 1 key fob. Because of a chip shortage and I should get the second one in 10 to 12 weeks. Well now it’s going on 20 weeks and NO update or key fob !!! Unacceptable and very disappointing! Makes me think twice about purchasing another Toyota… More
by Rick Baechle
Employees Worked With
Sarah Buchanan
