Westside Toyota

5 stars!!Best dealership in Cleveland. Alex Maropakis 5 stars!! Best dealership in Cleveland. Alex Maropakis (Sales) and Charlie Saranita (Sales Manager) are the best to work with. Very professional, f 5 stars!! Best dealership in Cleveland. Alex Maropakis (Sales) and Charlie Saranita (Sales Manager) are the best to work with. Very professional, followed all safety procedures, and guidelines during this challenging time. Our healthy and safety was their top priority. We will continue to purchase from them for years to come. Call and make an appointment to help support them!! #happiestcustomerever #happybirthdayCharlie More

Clean Sweep (Except) From the moment we walked in, someone was wiping/cleaning something. That was welcoming during this time of ensuring distance and sanitation. The rep From the moment we walked in, someone was wiping/cleaning something. That was welcoming during this time of ensuring distance and sanitation. The representatives were welcoming and had already attended to my husband's contacting them regarding purchasing a car for me. Charlie was courteous and conscientious about keeping a safe distance and sterilizing the pen, my driver's license, each item thoroughly and carefully. Al was exceptionally impressive with his words and his actions and his thoroughness. Al did not hurry us (this was a surprise for me, so I didn't have any pre-hand knowledge) as he answered all of my questions and concerns. He seemed genuinely excited for me (I know that he was making a sale, but I felt that I experienced the little things like facial expressions and body language). The woman at the desk (I'm sorry I don't know her name) was kind and courteous each time we came in with her offer of water, tea, coffee, ease of comfort. There was one person who was less than satisfactory and changed the tone of our visit. Patrick's body language and word choices were uninviting and a bit harsh. I know that he was selling a product, and granted, being a bit forceful sometimes makes the sale. This time, however, I turned to my husband and almost cancelled the entire purchase of the car. Two incidents to support my claim: First, after he got through the first few items, and my husband declined, he said something to the effect, "The guys up front told me that you probably wouldn't go for these." What does that mean exactly? It means to me that there was a discussion about us that was not favorable regarding our character. Another specific example to my claim was when he was near the end of his presentation. My husband mentioned how he has always purchased Toyota cars with the main reason being the quality and reliability, so he had confidence that if well-maintained, we would not need these additional items being presented. Patrick hardly allowed my husband to finish his sentence and told us that he could understand his argument, but... In this incident, Patrick should not have used the word "argument". We were not arguing. This was not an argument. Our discussion was not in defensive mode. Perhaps a better choice of words could have been, "I understand your point, but..." Again, I was very close to calling off this purchase at this dealership. Luckily, just in time, up steps Al, and all was positive again, even from a distance, I could feel Al's positive vibes. More

Vary good dealership. They do a good job when you are there and they make sure everything is Done correctly the first time while there there and they make sure everything is Done correctly the first time while there More

Great experience. I came to this dealership at the assigned appointment time and within 2 to 2-1/2 hours the trade in and financial transactions were completed and I dr I came to this dealership at the assigned appointment time and within 2 to 2-1/2 hours the trade in and financial transactions were completed and I drove away in my new vehicle. More

Don’t have a title for the review. I appreciate Al going beyond what he had to do to help me, and I really appreciate Patrick taking his time with me and not at all rushing me. That is I appreciate Al going beyond what he had to do to help me, and I really appreciate Patrick taking his time with me and not at all rushing me. That is what I like, not being rushed. Would need more experiences with these two who helped me to say anything else at this time. More

Really nice staff got me exactly what I wanted. Everyone I met was very nice and not too aggressive. I have no complaints to report. I met was very nice and not too aggressive. I have no complaints to report. More

The service dept did an excellent job assisting me in the servicing of my vehicle. They went above and beyond. They were very friendly. My car came back cleaner than it was when it came in. Thank you. servicing of my vehicle. They went above and beyond. They were very friendly. My car came back cleaner than it was when it came in. Thank you. More

Well done with social distancing, quick appointment scheduling and fast service. Just like every other time I deal with Sunnyside, it was a good expeeience. scheduling and fast service. Just like every other time I deal with Sunnyside, it was a good expeeience. More

Very quick I was very happy that my Toyota recall got taken care of. I didn't have to wait long. Also, Al who sold me my Toyota is always very friendly. I had I was very happy that my Toyota recall got taken care of. I didn't have to wait long. Also, Al who sold me my Toyota is always very friendly. I hadn't gotten around to changing my clock for daylight savings time and as I was leaving noticed the mechanic changed it for me! I was so happy! More

Service department was great. Service department explained the problem and worked with me. I would definitely recommend them. I will enjoy taking my car to them for any problem I h Service department explained the problem and worked with me. I would definitely recommend them. I will enjoy taking my car to them for any problem I have in the future. More