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Westside Toyota
North Olmsted, OH
3,460 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 24, 2020
Very friendly and helpful staff. Made sure they cared about your wants and needs and didnt push you to do anything you didnt want to do. Will definitely reccomend! about your wants and needs and didnt push you to do anything you didnt want to do. Will definitely reccomend! More
by JACKLYNROSE15
Verified CustomerEmployees Worked With
Al Phillips, Brian Harris, Kelly Butler
March 23, 2020
It seemed that I was being tagged teamed. They were not willing to work with me directly kept getting up and leaving to discuss my requests. willing to work with me directly kept getting up and leaving to discuss my requests. More
by NANCY.ROBERTSON
Employees Worked With
Al Phillips, Jordan Baker, Kelly Butler
March 22, 2020
Always good work at a fair price! Sunnyside always provides quality work at a competitive price and their service personnel work together to make sure the job is done right and we're o Sunnyside always provides quality work at a competitive price and their service personnel work together to make sure the job is done right and we're on our way as soon as possible. There's a reason we've been going to them for service and vehicle purchases, new and used, for the past 17 years. More
by geoharpst
Employees Worked With
Scott Straka, Diane Hogrefe
March 19, 2020
Great Maintenance Department The staff is friendly, our 50,000 mile check up was done efficiently at a fair price. In addition, e trust the dealership and it’s maintenance departm The staff is friendly, our 50,000 mile check up was done efficiently at a fair price. In addition, e trust the dealership and it’s maintenance department! More
by wozniakeileen
Employees Worked With
Patrick Van Deusen
March 18, 2020
Leak in rear end Very happy with the service on the rear end of my rav4. Thank goodness they did not bend my license plate on the front of my car. Very happy with the service on the rear end of my rav4. Thank goodness they did not bend my license plate on the front of my car. More
by wdaw924
Employees Worked With
Sean Bradish
March 18, 2020
We like working with the dealership for the maintenance of our car. They are organized and take care in their work. It’s easy to get an appointment and they do the work quickly. of our car. They are organized and take care in their work. It’s easy to get an appointment and they do the work quickly. More
by ecoble
Employees Worked With
Diane Hogrefe
March 18, 2020
Personnel are always friendly and courteous. The dealership is clean and comfortable. I was there for a scheduled oil change, and the work was completed timely.. dealership is clean and comfortable. I was there for a scheduled oil change, and the work was completed timely.. More
by jmoore54080
Employees Worked With
Diane Hogrefe
March 17, 2020
Very frustrating and treated like I was a jerk. I received a service reminder e-mail coupon in small print for an oil change stating the service includes fill all fluid levels, rotate tires, 5 quart I received a service reminder e-mail coupon in small print for an oil change stating the service includes fill all fluid levels, rotate tires, 5 quarts of synthetic oil - $68.82. Right below that in large print stated a price of $50.52 and expires on 3/27/20, making it appear it was the limited sale price for the above service. I have shown this on my phone to 5 people and they all read it the exact same way thinking the total was $50.52. I had my Rav4 that I purchased new from your dealership and serviced at all requested intervals. I had the service done and when showing my phone coupon was told it would not be $50.52 as the coupon said but would be $68.82. Christine said the $50.52 was for regular oil only. I said nowhere on the coupon did it state anything about regular oil, only the service using synthetic oil and a sale price of $50.52. I said I need to talk to a manager then because I should not be penalized due to a coupon that is not clearly stated. She grabbed my phone from me and stormed into the service managers office. He came out and I tried to explain how it was not clear that that price was for regular oil and if he could show me that anywhere on the coupon I would pay the $68.82. He said no and walked away. This really upset me that because your dealership sent me a deceptive sales ad price with a expiration date making it appear it was on sale for $50.52, and that I was at fault. I said I doubt I would ever return for future service or any future vehicle purchases since they both made me feel like I was some kind of jerk for even questioning what they said. He finally yelled out of his office in a ticked off voice to give me the price. Christine was now being very rude and acted pissed off as if I was taking money from her personally. The service manager then came out and took a picture of my phone coupon, he went into his office and then said he could see why I might have read it that way. Days later I'm still upset that I did nothing wrong, and was made to feel like I tried to ripe off your service department and how upset they acted towards me. Was it really worth an $18. difference in price that I thought I was suppose to receive, to lose a customer! More
by FREDHC
Employees Worked With
Christine DeBow
March 17, 2020
I took my old (218000 mile)Prius in for a check and was told that it would need brakes pretty soon. They are the original brakes. Then took it to another highly recommended auto shop for a second opinion. told that it would need brakes pretty soon. They are the original brakes. Then took it to another highly recommended auto shop for a second opinion. They agreed. They estimated it would cost between $625 and $1100 depending on whether the bolts on the rear brake would break in getting them off. Sunnyside had quoted me just under $500. so I took it back to Sunnyside and it turned out it cost $4444.75. I also thought the muffler sounded like it was getting loud. Instead of a big repair bill (again a car with 218000 miles) they suggested I go to a muffler shop who could do a repair for much less. I am the original owner of this car and intend to “drive it until the wheels fall off”. So I will do as they recommend. I have taken my car to sunnyside for nearly all maintenance and repairs and I truthfully have only the best things to say about this dealership. My only regret about my Prius (2007) is that I’d have bought it there. The dealership I bought it from is closer to my home in Lorain county but the bad dealership has told me the few times I did take it back there that repairs were much more expensive or even unnecessary. Do I love Sunnyside ? Heck yeah! More
by NotStupid
Employees Worked With
Repair person, Scott Straka
March 17, 2020
Excellent Service Very professional and efficient. I was in and out with no wait. I was greeted as soon as i walked into the door. My car was done way ahead of schedu Very professional and efficient. I was in and out with no wait. I was greeted as soon as i walked into the door. My car was done way ahead of schedule. More
by cschaefer3
Employees Worked With
Diane Hogrefe
