
Westside Toyota
North Olmsted, OH
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Adequate I had an appointment at 2:15 for a simple oil change and tire rotation which should take no longer than 30 + minutes. I waited almost an hour and a ha I had an appointment at 2:15 for a simple oil change and tire rotation which should take no longer than 30 + minutes. I waited almost an hour and a half. What is the sense of making an appointment if your vehicle is not going to be serviced right away. Worse yet, the coffee machine was broken which made my wait seem longer lol (sorta). More
The service department did an excellent and timely job replacing my side mirror. All of the staff I interacted with was very helpful, knowledgeable and polite. replacing my side mirror. All of the staff I interacted with was very helpful, knowledgeable and polite. More
Oil change and 100,000 mile checkup Excellent service discovered I needed tires (which we thought) ordered them for me. They were able to get the tires the same day and install them. V Excellent service discovered I needed tires (which we thought) ordered them for me. They were able to get the tires the same day and install them. Very happy. More
Typical Sunnuside Toyota great service Service was provided with courteous and friendly attitude and all my questions were clearly answered!!! Keep up the good work. one two three fou Service was provided with courteous and friendly attitude and all my questions were clearly answered!!! Keep up the good work. one two three four five More
Parts not available I have only had this Prius (my 4th) since November and twice now the parts which I had made an advance appointment were not only not available but I h I have only had this Prius (my 4th) since November and twice now the parts which I had made an advance appointment were not only not available but I had to use the provided rental car for more than a day. This means unloading all the everyday items in my car, two extra trips out to N.Olmsted and reloading again. What I'm still infuriated over is that all my presets and displays were wiped out and it is exceeding hard for a dinosaur like me to restore them so I hate the car every I get in. Your employees are very polite but not very useful to me. I also believe no one reads these reviews and I'm talking to myself. This was a recall, surely you knew before I did that a least one 2019 Prius would need the parts and they could have been on hand More
Eric Colombo is amazing! I wasn’t planning on purchasing a new vehicle, but I did, and here is why: Eric took the time to explain all the features and benefits in-depth. He was able to answer all my quest a new vehicle, but I did, and here is why: Eric took the time to explain all the features and benefits in-depth. He was able to answer all my questions and at no point did I feel pressured to make a purchase. He even said he loved his job and it was the best job he had ever had. That statement meant so much to me, as I value companies that have happy employees. He was so eager to help and he made the process as simple as possible. He is a great asset to Sunnyside. If you’re thinking about purchasing a new car, ask for Eric Columbo! More
Toyota Corolla The Staff was very helpful in the purchase of my car. Especially, Ron Swetland, the salesman I worked with. The Corolla handles like a dream and all The Staff was very helpful in the purchase of my car. Especially, Ron Swetland, the salesman I worked with. The Corolla handles like a dream and all the new safety features are incredible. More
120,000 mile service Everyone is always very nice and helpful. I can generally get in very promptly, and I do appreciate the shuttle service. Nice to have a clean car. Everyone is always very nice and helpful. I can generally get in very promptly, and I do appreciate the shuttle service. Nice to have a clean car. More
Jen helped me from start to finish. She was very personable and professional and let me make decisions without feeling pressured. Ron helped with closing the loop and helped expedite the process to personable and professional and let me make decisions without feeling pressured. Ron helped with closing the loop and helped expedite the process to finance. Wonderful team atmosphere and level of service. More
Service This dealership has some phenomenal people working there. Chris in the service department is excellent .Truly enjoyed working with her. In the past This dealership has some phenomenal people working there. Chris in the service department is excellent .Truly enjoyed working with her. In the past there have been others but all personnel in their service area are great. Love working with Kendall. Yes, would recommend this service center to others. More