
Westside Toyota
North Olmsted, OH
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Excellent service! got a full scope of my cars mechanical condition. Facility was clean and offered complimentary drinks. Would think I was in a Lexus dealership. condition. Facility was clean and offered complimentary drinks. Would think I was in a Lexus dealership. More
Check In: Efficient, Quick Service Advisor: Excellent Advise , Knowledgeable , Quick Pickup Tech Service: Competent ,Accurate, Precise... Excellent Advise , Knowledgeable , Quick Pickup Tech Service: Competent ,Accurate, Precise... More
Over a 3 month time period my "check engine light" brought me to the dealer 3 times for the same general code warning P0171. The 1st visit cost a new MAF sensor replacement (Charged only for labor $1 brought me to the dealer 3 times for the same general code warning P0171. The 1st visit cost a new MAF sensor replacement (Charged only for labor $100 to switch my after market unit for a Toyota product, it took me about 10 minutes to replace the sensor) and a new vacuum valve $260. The 2nd visit, 4 weeks later, cost $610 for an intake meter sub-assembly and an intake manifold assembly. The 3rd visit, approximately 8 weeks later, took 5 days from Monday at shop opening time to Friday around noon, and was free because the shop, after turning off the warning, could not get it to come back. Daily drives did not reproduce the warning. Communications and status notifications were primarily left up to me which was very frustrating. Please note a positive side, I was finally granted a complimentary rental car on Thursday around noon. I have been left with a sense of wondering what if any of the service done was actually needed and what was done just to "try something." My wife and I have been coming to this dealership for over 20 years and have never experienced anything nearly as disturbing as this 3 month series of events. More
Had regular maintenance done, everything including battery was good. Half hour after ,car wouldn’t start. They assumed it was key fob., replaced fob battery. Next day car wouldn’t start, then again. H battery was good. Half hour after ,car wouldn’t start. They assumed it was key fob., replaced fob battery. Next day car wouldn’t start, then again. Had car towed in, was the 12 volt battery. Was the batty really checked? More
My son and I went in today to look for a newer vehicle. I met with Samantha,matt and Bob. My husband and I have purchased 6 vehicles from Sunnyside and let me tell you when it comes to customer service this met with Samantha,matt and Bob. My husband and I have purchased 6 vehicles from Sunnyside and let me tell you when it comes to customer service this dealership can't be beat!!! We traded in our 2008 Toyota Highlander for a 2017 Chevy Equinox. Sam, Matt and Bob were such a pleasure to work with. There was no pressure and they all worked very hard to make sure we happy with the entire purchasing process. From the time we walked in the door until we left it was nothing but smiles from everyone. If you are looking for a dealership with genuine people, great cars and outstanding customer service come to Sunnyside Toyota! Thanks Samantha, Matt and handsome ( Bob). We appreciate all you did for us today! William and Robin Lipscomb ❤ More
For the 2nd time getting service here, I did not receive the complimentary car wash. My parking brake was also left on. Otherwise, my service was satisfactory and done within a reasonable amount of time the complimentary car wash. My parking brake was also left on. Otherwise, my service was satisfactory and done within a reasonable amount of time. More
The location was clean, all the employees were friendly and personable. I felt like they had my best interest in mind. They made it a special experience!! and personable. I felt like they had my best interest in mind. They made it a special experience!! More