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Westside Toyota

North Olmsted, OH

4.6
3,460 Reviews

27000 Lorain Rd

North Olmsted, OH

44070

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Showing 3,460 reviews

December 12, 2018

As expected SST has a high std for workmanship, quality and price - it shows in the service that they deliver. I will and have recommended SST to friends and fam More

by GREGW714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Saranita, Dominic Matteo, Ray Thomas, Jason Podojil, Chuck Stoll, Lisa Kenzik, Michael Valentin, Diane Hogrefe, Christine DeBow, Scott Straka
December 12, 2018

Best Customer Service EVER! I walk away from Sunnyside Toyota feeling 100% satisfied EVERY TIME. There is a great deal of efficiency from the moment I drive up (without an appoin More

by SHANNON.GIELTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Stoll, Christine DeBow
December 11, 2018

Great Experience at Sunnyside A friend and I walked into Sunnyside's showroom for the first time in late November and were met by Bill Gasper. I previously looked at a Corolla at More

by CAROL3722
Recommend Dealer
Yes
Employees Worked With
Bill Gasper, Brian Harris
December 10, 2018

One of the best places for Toyota service I trust Sunnyside Toyota to take. Are of my car, which I hope Wii go way past 300,000 miles (only 175,000 to go!). And if I need other work done, bes More

by grammajane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure, but everyone always professional
December 10, 2018

Excellent service and advice Not only do these service people recommend what is needed, they will take the time to let you know what is not needed. I have been going here for ma More

by Biomom63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sunnyside Toyota, Patrick Van Deusen, Chuck Stoll, Ken Friedel, Lisa Kenzik, Scott Straka
December 08, 2018

Overall good experience Everyone I have ever dealt with at Sunnyside has always been pleasant, especially the people in the service department. I came about a half hour early More

by x3sierra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Stoll, Lisa Kenzik
Dec 10, 2018 -

Westside Toyota responded

Hi Alicia, Thank you so much for taking the time to right a review and rate your recent service experience. We apologize if you were not show the three study carrels located in the back of our wait lounge or the various cafe tables throughout the showroom.

December 08, 2018

Good experience Everyone was very pleasant and courteous. I did not feel rushed or pressured. They listened to want I wanted in a car, Mikayla thoroughly explaine More

by millie,max2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Baker, Mikayla Parron
December 08, 2018

2nd Service in a Month We were having issues with the rear battery and got the positive terminal replaced. Unfortunately the negative terminal came loose over the next month More

by ACQUIESCE88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kenzik, Christine DeBow
Dec 10, 2018 -

Westside Toyota responded

William, We apologize for the inconvenience this experience has caused you. Our Service Team works very hard to solve our customers' concerns so we are disappointed to hear that your 09 Prius returned with a similar issue. We suspect that the installation of the aftermarket battery prior to your recent services at Sunnyside may have been a contributing factor. We hope you will give us another opportunity to service your vehicle more efficiently in the future.

December 07, 2018

Lease vs buy I wasn’t sure which was a better way for me to go. Dominic explained the pros and cons of both and helped me make the decision that made the most sen More

by Heidi M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Matteo, Jordan Baker
December 07, 2018

Fair, honest, and painless...great overall experience Maria in sales provided prompt and attentive customer service. She answered any questions I had and even took the time to go over a carfax and all the More

by Mike7712
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Harris, Maria Berardi
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