
Westside Toyota
North Olmsted, OH
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Knowledgeable and friendly! The Sunnyside service staff are always friendly, courteous and thorough throughout the entire process from check-in to departure. They always go over The Sunnyside service staff are always friendly, courteous and thorough throughout the entire process from check-in to departure. They always go over the service results their mechanics performed and advise if any issues were found. But not pushy about spending the extra money. I highly recommend them to friends and family and continue returning to purchase and service my vehicles. More
Greeted in professional manner. Service completed as request Service was completed as requested within the budgetary service was completed on time within budget and Christine did a nice job amount and on time. C Service was completed as requested within the budgetary service was completed on time within budget and Christine did a nice job amount and on time. Christine did a nice job More
Surprise visit I stopped into the dealership unannounced, to see if they had a very specific used vehicle (Honda Odyssey) on the lot. I was greeted at the front door I stopped into the dealership unannounced, to see if they had a very specific used vehicle (Honda Odyssey) on the lot. I was greeted at the front door by Alex, my Sales Consultant. After we chatted for awhile, he checked his used car inventory, he found the exact car I was looking for. We walked down the lot for an inspection, and despite the fact that it was a Honda, he seemed to know his way around the vehicle quite well. I’m looking forward to working with him in the future More
Christine rocked My assigned person Christine communicated well, and problem-solved calmly. In addition, she got other staff to help with an issue I was having, she ta My assigned person Christine communicated well, and problem-solved calmly. In addition, she got other staff to help with an issue I was having, she takes a lot of initiative and is very polite More
Excellence in thier field Chuck is wonderful. Has always been helpful, friendly and professional. Makes sure my experience is top notch and will answer any questions. I never w Chuck is wonderful. Has always been helpful, friendly and professional. Makes sure my experience is top notch and will answer any questions. I never worry when he is handling my car. More
Friendly, but doesn't have common parts in stock I went in thinking that I needed a new windshield wiper arm. They had to order that part which I totally understand. It turned out that I only neede I went in thinking that I needed a new windshield wiper arm. They had to order that part which I totally understand. It turned out that I only needed a new wiper blade. They didn't have wiper blades for a 2016 Prius in stock. They had to get one from a different dealer. That added an additional 40 minutes to my time there. The better news is that they discounted the passenger blade, so I can't be too upset. Good service. Parts department needs staples...like wiper blades. More
Always top notch! I have never been greeted by anything other than friendly helpful staff at Sunnyside, They had me out when promised and delivered a newly washed truc I have never been greeted by anything other than friendly helpful staff at Sunnyside, They had me out when promised and delivered a newly washed truck which is always appreciated, More
Water pump replacement Scott did a great job of advising us on our water pump replacement and cost, which did not go over. He also arranged for Sunnyside to take me home and Scott did a great job of advising us on our water pump replacement and cost, which did not go over. He also arranged for Sunnyside to take me home and pick me up, which was extremely helpful. Both my drivers were awesome! More
Not the service I am accustomed to at Sunnysidw Staff is unfriendly and unhelpful, uneducated on the service needs of vehicles and just down right rude with their customer Service. I see people st Staff is unfriendly and unhelpful, uneducated on the service needs of vehicles and just down right rude with their customer Service. I see people standing around as I am trying to coordinate my own Rental Vehicle. I pick my car up and is has been filthy inside more then before I dropped it off (I have pictures). I am treated as a pest when I arrive, never treated with kindness and welcome. I get my car service 1 every 2 months so I spend a lot of time and money. We live almost an hour and pass other dealerships to get to sunnysiden Tohyta. I consider Mike Kuva a family friend but I will never bring my car back again because of the last time I was treated there. It is just not worth it. My wife has the same bad experiences/stories after she leaves as well. More
What a nice place to buy a car! I hadn't bought a car in 12 years, and I was expecting the worst. However, I got the best! Remon (salesman) and Brian (finance manager) were the nic I hadn't bought a car in 12 years, and I was expecting the worst. However, I got the best! Remon (salesman) and Brian (finance manager) were the nicest people to work with and I can't say enough about how well I was treated. Remon really helped me choose a car that fit my budget and my needs. I think I drove everything, and was I in and out of that dealership 3 different times before I decided on a car. It was his recommendation, a 2015 Corolla, that I ultimately bought. It's so much more than I expected to get! Brian really took the time to walk me through the finance process and this was the first time I left a dealership feeling like I understood the paperwork. He also made recommendations that saved me some money. I can't thank them enough. Both of these gentlemen really demonstrated great patience and great customer service. Since my purchase, I have been to the service department (I got a screw stuck in my tire), and I was impressed also at the efficiency. I made the right choice to buy here, and I feel comfortable having my car serviced here going forward. Also, every person in this dealership greets you. Everyone! I highly recommend Sunnyside Toyota. More