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Westside Toyota

North Olmsted, OH

4.6
3,460 Reviews

27000 Lorain Rd

North Olmsted, OH

44070

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Showing 3,460 reviews

November 29, 2018

Friendly, but doesn't have common parts in stock I went in thinking that I needed a new windshield wiper arm. They had to order that part which I totally understand. It turned out that I only neede More

by ROCKHALL73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sunnyside Toyota
November 29, 2018

Always top notch! I have never been greeted by anything other than friendly helpful staff at Sunnyside, They had me out when promised and delivered a newly washed truc More

by tgeese51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine DeBow
November 28, 2018

Water pump replacement Scott did a great job of advising us on our water pump replacement and cost, which did not go over. He also arranged for Sunnyside to take me home and More

by cbncbnjb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Burson, Sunnyside Toyota, Scott Straka
November 28, 2018

Not the service I am accustomed to at Sunnysidw Staff is unfriendly and unhelpful, uneducated on the service needs of vehicles and just down right rude with their customer Service. I see people st More

by PBOCKMORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christine DeBow, Lisa Kenzik
Nov 29, 2018 -

Westside Toyota responded

Paul, I’m so sorry that you have had such frustrating experiences, and that you felt you had no recourse but to leave a negative review. We never want anyone to have an experience that is less than exceptional, and we do not want to leave this issue unresolved. I hope that you will contact me directly at 440-686-1381. I would be grateful for the opportunity to speak with you and hopefully earn back your confidence in our dealership. Sincerely, Kendyl Frye, Customer Relations Manager

November 28, 2018

What a nice place to buy a car! I hadn't bought a car in 12 years, and I was expecting the worst. However, I got the best! Remon (salesman) and Brian (finance manager) were the nic More

by Jenn R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Remon Abusada, Brian Harris
November 27, 2018

Great customer service Very helpful and responsive. They seemed to have a good price on the used GMC I was searching for. I drove 100+ miles for the car and I am glad I d More

by RSHEA8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Sovey-Strah, Caitlin Cary, Mikayla Parron
November 27, 2018

Rav 4 repair Toyota was efficient and did a thorough inspection of the problem .They were upfront with the costs as to why it cost so much. Worked quickly and had More

by Rav 4 owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Straka
November 27, 2018

Tailgate hatch Came in for scheduled repair of tailgate hatch. When I arrived, the part was not there. Ray the service manager went above and beyond to repair my ve More

by dannewshutz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Thomas
November 27, 2018

Good service but very busy dealership! If you need a routine service plan to wait an hour or more! They do provide beverages and TV as well as work stations wit More

by ILUVSHELTIES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sunnyside Toyota
November 27, 2018

Great service, Greeted promptly, service advisor was knowledgeable and explained the service clearly, Work was completed quickly and car was washed when returned to More

by billschmitt1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Hogrefe
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