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Westside Toyota

North Olmsted, OH

4.6
3,460 Reviews

27000 Lorain Rd

North Olmsted, OH

44070

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Showing 3,460 reviews

November 17, 2018

Thank you Dave and Jordan were great. Very helpful and great at small talk. I love my new car already! Props to Dave for taking our picture on my phone. Good an More

by AFte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Baker, Dave Svoboda
November 17, 2018

Exceptional service The dealership went "above and beyond" to accommodate a service event prior to an extended trip. In addition to the recall work, they did a standard s More

by RAWINTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine DeBow
November 16, 2018

Mikayla Parron is a great salesperson She was very upbeat about the product. She was very patient with having my husband and me test drive the RAV4 and another car from another dealership More

by medp2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The manager, Justin Belden, Mikayla Parron
November 16, 2018

My Toyota ch-r I needed a replacement vehicle urgently as it was convenient to go to sunyside because they were open on sundays and I was able to find the vehicle I More

by HSAHSAI94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Murray, Jordan Baker, Maria Berardi
November 16, 2018

BakerRav4 It was an easy experience. We didn’t feel rushed and they answered all of our questions! We are always happy with Toyota. Thank you! More

by Bakerrav4
Recommend Dealer
Yes
Employees Worked With
Brian Harris, Mickey O'Grady
November 16, 2018

Quick and easy purchase Went to Sunnyside to replace my 11+ yr old Prius. I already knew what I wanted and they were able to get it for me within a few days. They also quickl More

by Labboo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Saranita, Brian Harris, Mikayla Parron
November 16, 2018

Fabulous buyig experience I must admit I was not looking forward to shopping for a car as most of my past experiences have not been pleasant. I feel because I am a woman, most More

by jd14317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Saranita, Patrick Van Deusen, Brian Harris, Dave Svoboda
November 15, 2018

Maintenence Checkup and Tires I dropped off my car for maintenance and possibly new tires. I asked them to look at the tires and call me if they needed to be replaced. I made thi More

by John12354
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember. Look it up.
Dec 10, 2018 -

Westside Toyota responded

John, I am sorry to hear about your unpleasant experience with our service department. The feedback you have provided is greatly appreciated, as I am sure we can learn from it. Our associates try their best to provide exceptional customer service and to continuously exceed our customer’s expectations. Unfortunately, sometimes we do fall short and I sincerely apologize for your negative experience. We certainly value you as our customer and hope that you will come back to us. Again, I thank you for your feedback as it is a crucial tool in improving our business and providing our customers with the outstanding service they deserve. Sincerely, Ray Thomas, Service Manager

November 15, 2018

Complimentary Maintenance Diane was the service advisor. She was quick and efficient. And Diane set up service for other car for a time that worked around our schedules. The se More

by Patrick Maloney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Hogrefe
November 14, 2018

Oil change and exhaust issue Came in for regular oil change that I've been putting off; and, too have a noise checked out. Turns out there's an exhaust leak. Was given the option More

by pripill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine DeBow
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