
Westside Toyota
North Olmsted, OH
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15000 mile complimentary service Great customer service. Beth was courteous, cordial, and professional. My waiting time was very minimal. She called me immediately when my car was r Great customer service. Beth was courteous, cordial, and professional. My waiting time was very minimal. She called me immediately when my car was ready. Thanks. More
Good service but poor communication Frustrated I was not told when I scheduled my oil change it would cost me $166 when I lease my car; then tell me I may need new tires but again, I am Frustrated I was not told when I scheduled my oil change it would cost me $166 when I lease my car; then tell me I may need new tires but again, I am leasing my car. This happened after being told by the lady who sold me my car that I could turn in early (October ish) since it’s a popular car and when we scheduled an appt last month to talk about options, was told I had to wait. So I feel like the communication is just very poor but, the service on my car was done nicely and all my needs were met with concerns with the car. More
Great Srevice for 15 Years Sunnyside Toyota keeps my 2003 MR2 Spyder running like new. Tech always Inspects other areas of this vehicle for any other service needed. Nice waitin Sunnyside Toyota keeps my 2003 MR2 Spyder running like new. Tech always Inspects other areas of this vehicle for any other service needed. Nice waiting room. More
Maintenance, minor parts needed Diane Hogrefe was an excellent customer service rep. She was very efficient and knowledgeable and very polite. Service was done in very reasonable Diane Hogrefe was an excellent customer service rep. She was very efficient and knowledgeable and very polite. Service was done in very reasonable time frame. More
Car purchase Great experience today. The sales assistant was super helpful, knowledgeable and did outstanding job from start to finish. I m happy with my car and t Great experience today. The sales assistant was super helpful, knowledgeable and did outstanding job from start to finish. I m happy with my car and the service I received. More
Fast, efficient service. As usual, everyone I encountered at Sunnyside Toyota was courteous and efficient. I could just relax in the waiting area and know my car would be in As usual, everyone I encountered at Sunnyside Toyota was courteous and efficient. I could just relax in the waiting area and know my car would be in good hands. More
Great service Easy online appointment scheduling, great customer service, friendly and professional. The waiting area is customer friendly. Work is always done as Easy online appointment scheduling, great customer service, friendly and professional. The waiting area is customer friendly. Work is always done as quted and in a timely manner. More
Great, easy experience with fantastic customer service Everyone that greeted me was super kind. The shuttle takes you anywhere within 5 miles! The guys who drove were great. They moved my car up in line so Everyone that greeted me was super kind. The shuttle takes you anywhere within 5 miles! The guys who drove were great. They moved my car up in line so I could leave sooner. They offer coffee too! Seriously, I've been to another dealership and North Olmsted is the best. They go above and beyond with their customer service skills. More
Always the Best My Sequoia was serviced promptly and I was offered the most cost effective way to continue to service my vehicle on a routine basis. Friendly and ser My Sequoia was serviced promptly and I was offered the most cost effective way to continue to service my vehicle on a routine basis. Friendly and service oriented staff :) More

2019 Tacoma SR Mike O'Grady is a salesman with integrity and really understood the product and features well. I didn't want all the bells and whistles and he listene Mike O'Grady is a salesman with integrity and really understood the product and features well. I didn't want all the bells and whistles and he listened. Just a straight up guy, which got me in and out. In fact, the whole process was seamless from beginning to end. Jordan, the finance/title guy had the details down to a science. I think I've waited longer for fast food than the time it took. The Tacoma is solid, has great safety features and holds its value longer than any other similar truck. With the double cab 4×4 and towing capacity to 6,400 lbs., we are ready to go camping. The dealership experience was very positive and I will certainly look Mike O'Grady up again next time I need a vehicle, or those I know looking. More