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Westside Toyota

North Olmsted, OH

4.6
3,454 Reviews

27000 Lorain Rd

North Olmsted, OH

44070

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Showing 3,454 reviews

November 05, 2018

15000 mile complimentary service Great customer service. Beth was courteous, cordial, and professional. My waiting time was very minimal. She called me immediately when my car was r More

by thienmnguyen74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beth Burgett
November 05, 2018

Good service but poor communication Frustrated I was not told when I scheduled my oil change it would cost me $166 when I lease my car; then tell me I may need new tires but again, I am More

by SARAHEGETTINGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whoever I scheduled the oil change with - unsure of name , Caitlin Cary
Nov 05, 2018 -

Westside Toyota responded

Hi Sarah, Thank you for taking the time to share your recent service experience. Please accept our apologies for any inconvenience or frustration you may have been caused. The ToyotaCare No Cost Service received with your lease was for 2 yr or 25,000 mi, whichever occurred first. Any maintenance required after two years becomes the driver of the lease vehicles responsibility. - We are currently updating our service appointment process and truly appreciate your feedback as it gives us an opportunity to improve our dealership operations.

November 05, 2018

Great Srevice for 15 Years Sunnyside Toyota keeps my 2003 MR2 Spyder running like new. Tech always Inspects other areas of this vehicle for any other service needed. Nice waitin More

by CM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Hogrefe
November 05, 2018

Maintenance, minor parts needed Diane Hogrefe was an excellent customer service rep. She was very efficient and knowledgeable and very polite. Service was done in very reasonable More

by RHILL2106
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Hogrefe
November 04, 2018

Car purchase Great experience today. The sales assistant was super helpful, knowledgeable and did outstanding job from start to finish. I m happy with my car and t More

by Oksana 1986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikayla Parron
November 04, 2018

Fast, efficient service. As usual, everyone I encountered at Sunnyside Toyota was courteous and efficient. I could just relax in the waiting area and know my car would be in More

by NAPAULSON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Stoll, Alex Maropakis
November 03, 2018

Great service Easy online appointment scheduling, great customer service, friendly and professional. The waiting area is customer friendly. Work is always done as More

by WKRAL24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Stoll
November 03, 2018

Great, easy experience with fantastic customer service Everyone that greeted me was super kind. The shuttle takes you anywhere within 5 miles! The guys who drove were great. They moved my car up in line so More

by chickchick104
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Beth Burgett
November 03, 2018

Always the Best My Sequoia was serviced promptly and I was offered the most cost effective way to continue to service my vehicle on a routine basis. Friendly and ser More

by jacqpk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Body Shop, Service Department
November 02, 2018

2019 Tacoma SR Mike O'Grady is a salesman with integrity and really understood the product and features well. I didn't want all the bells and whistles and he listene More

by Engineer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Baker, Mickey O'Grady
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