Back

Westside Toyota

North Olmsted, OH

4.6
3,461 Reviews

27000 Lorain Rd

North Olmsted, OH

44070

Directions

By Type

Showing 3,461 reviews

July 10, 2018

Excessive Road Noise Stopped in without an appointment with potential wheel bearing issues. Spoke with Ray, the Service Manager just prior to closing. I could not leave th More

by MDULY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Thomas
July 10, 2018

Not good, needs improving Too many times, we have had problems with service. I am happy that Ray Thomas was cordial with our complaints. I am disappointed with our former sales More

by SEAKGALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron Swetland, Ray Thomas, Ken Friedel, Kendyl Frye
Jul 10, 2018 -

Westside Toyota responded

Dear Shawn and Kari, Please accept our apologies for any inconvenience or frustration you may have been caused during your most recent service visit. Our goal is to serve our customers in the most professional efficient way possible. No one anticipates getting a flat tire; the damage it can cause to other components; or the inconvenience it causes you. You were smart to purchase vehicle tire and wheel guarantee when you leased your vehicle. Please understand that there are certain procedures we must follow for claim authorization prior to the repair and we are at the mercy of the claims administrator as to when their decision is made.

July 10, 2018

Best in the area We visited many vehicle dealers in North Olmsted and nearby. Sunnyside was the best in terms of value and service. At least while we were there they d More

by Marc777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Van Deusen, Alex Maropakis, Kyle Mellen
July 09, 2018

Awesome!! I was very pleased with the staff!!! There knowledge of the product was very helpful before we left the dealership. The finance department helped to More

by CONSTANTINOMAZZEO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Van Deusen, Brian Harris
July 09, 2018

Excellent Leasing Experience This is the second car we have leased from Sunnyside Toyota. Both times we were pleasantly surprised by the "non-salesman approach" we experienced fr More

by KBFBIGGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Saranita, John Hall, Jordan Baker
July 07, 2018

Regular covered Car Maintenace As usual, the service was fast (about an hour), the service person explained everything thoroughly, and the initial car inspector was equally efficien More

by Alexandra
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Straka
July 07, 2018

very efficient service loved making an appointment on line, the ease of the drop off process, the nice waiting area, and the fast service. very efficient and convenient proc More

by kmmcconaughy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
no idea
July 06, 2018

New car purchase The Sunnyside crew was fantastic. Al Philips and Jason Podijil went over all the car features and explained them thoroughly. Jordan Baker and Lori So More

by Allan W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Saranita, Al Phillips, Jason Podojil, Lori Sovey-Strah, Jordan Baker
July 06, 2018

Service Department I took my SUV in for service, as usual Christine was awesome!!! We love this dealership it's clean, the staff are very friendly and kind. Quality work More

by robincook8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Phillips, Christine DeBow, Bob Murray
July 06, 2018

Satisfied Customer Dave was excellent, he is a great salesman with excellent customer service. Dave made sure that we felt right at home from the minute we walked throu More

by Very satisfied customer!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Svoboda
...
272
...