Westside Toyota

Sold me a bad vehicle I purchased a 2011 Honda Odyssey in August 2017 and I should have known to walk away from it because the first thing that was wrong was the door. I h I purchased a 2011 Honda Odyssey in August 2017 and I should have known to walk away from it because the first thing that was wrong was the door. I had to make a couple trips to the dealership to get the door fixed and once that was fixed the window on the same side as the repaired door went bad because of something they did with the door. Once Honda repaired the window a couple months later the van started to jerk when we would hit the gas to accelerate but we kept driving it thinking it was nothing. That jerking turned into the van completely shaking and jerking constantly and the check engine light blinking. Come to find out, the van needed new spark plugs the pistons had to be cleaned amongst other things. Once Honda repaired that major problem the check engine light comes back on and now the catalytic converter is bad. I've had this van for 5 months and it's already going to crap. I will make it known to everyone I know to never buy from this dealership. They sold me a terrible van after according to them, never had any problems. I've never purchased a vehicle and had it in the shop this many times so soon. Terrible dealership. More

Perfect These guys are amazing! Love working with Al Phillips and the entire staff there! Always timely and polite and come through no matter what! Very happy These guys are amazing! Love working with Al Phillips and the entire staff there! Always timely and polite and come through no matter what! Very happy all the time! More

Easy peasy Great product specialist Very accommodating Very very knowledgable Many options on the car and great lease arrangement I was surprised when I fou Great product specialist Very accommodating Very very knowledgable Many options on the car and great lease arrangement I was surprised when I found out the car we wanted was on the lot and I drove it home! More

Stress free! Toyota made this process stress free! I absolutely love dealing with the north Olmsted dealership! Everyone is so friendly! Patrick, who helped me eve Toyota made this process stress free! I absolutely love dealing with the north Olmsted dealership! Everyone is so friendly! Patrick, who helped me every step of the way is phenomenal. He made sure I was taken care of. You can’t ask for better service from him. Jordan helped me with all my financial needs! He answered all my questions and was very clear and precise with me. Because of Patrick and the north Olmsted dealer ship, I will continue to do business with Toyota!! More

Good things come out of bad situations After an unfortunate accident Christmas Eve, i was left with a totaled car. With the help from Al Philips and Lori Sovey, who worked tirelessly to get After an unfortunate accident Christmas Eve, i was left with a totaled car. With the help from Al Philips and Lori Sovey, who worked tirelessly to get me into a new vehicle as quickly as possible, i was able to breathe again. They were there to answer any and every question i had concerning the car, my gap insurance, or just general curiosities about the situation. I thank them so much for doing such an excellent job. Car buying is easier when it's with someone you can trust, and they made me feel like family. I'm grateful for them. More

Knowledgeable, respectful and lightening fast I found my experience purchasing a used car from Sunnyside Toyota to be very respectful for my advancing years, as well as my lack of knowledge about I found my experience purchasing a used car from Sunnyside Toyota to be very respectful for my advancing years, as well as my lack of knowledge about the necessary steps to finalize a mutually beneficial sale. My sales person, Sean Barnett, was able to answer all questions I had about the vehicle. Also, when direction regarding financing was needed, he knew exactly who could answer my questions in a timely manner. The whole transaction took about three hours - start to finish - thanks also to a very knowledgeable finance manager. I want to also acknowledge Brandon Brletich. Without his exemplary communication skills, I would most likely have visited another place. He was the first contact I had with Sunnyside Toyota and he paved the way for a great experience. More