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Westside Toyota

North Olmsted, OH

4.6
3,458 Reviews

27000 Lorain Rd

North Olmsted, OH

44070

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Showing 3,458 reviews

October 21, 2020

I've only used this dealership for service, but they seem kind and efficient. The wait time was about as expected. They have a very comfortable waiting area. More

by danagrande72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sunnyside Toyota
October 21, 2020

Great place to buy cars. Reymon is a class act always looking to help customers. This is the third car we have bought from Sunny side. More

by JVC61382
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Remon Abusada
October 20, 2020

They did a great job on my car but I dropped my car off at 8:30am in the morning and it wasn’t finished until 4:00pm . I was advised it would only take 2-3 and instead I spent my only off day waiting 8 hou More

by NMICHELLETOMPKINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Straka, Tyler Armella
October 20, 2020

I have had my car serviced here for the last 14 years. Everyone has always been very friendly and work has been done to my expectation. More

by nancyfetke
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Kozloski
October 19, 2020

Service was great and Sean was very professional. The wait was just right and the waiting area was comfortable. I will be back again. Thanks, More

by PCAMP11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Bradish
October 17, 2020

Mickey is very conscientious and deliberate in getting me to where I want to be on getting this New car. He determined my needs and found me two choices. I got what I wanted and while I would have liked to More

by EHALL427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Van Deusen, Chuck Stoll, Alex Maropakis, Mickey O'Grady
October 16, 2020

Because I am still not allowed to go out except for doctors appointments from my senior living facility because of COVID-19, Sunnyside Toyota came yesterday and picked up and returned my car free of ch More

by Kitty Sue
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jake, who picked up and brought my car back and used all of the safety procedures correctly and sanitized the driver’s area
October 16, 2020

So many thanks for rescuing my 52 year old wedding ring from the console of my RAV4. Losing it was very emotional, but getting it back was absolutely wonderful! I was treated very, very kindly. More

by BABMONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Straka
October 16, 2020

Always a great experience. Easy making appointment,easy drip off,easy pick up. Employees were covid conscious and most concerned with my safety. Pleasure working with them. I was called with any repairs th More

by 7328dt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Straka, Christine DeBow, Diane Hogrefe, Sean Bradish, Chris Kozloski, Tyler Armella, Shane White, Andrew Vondervellen
October 15, 2020

LESS THAN 1 star rating for the service I received. IF YOUR DEALERSHIP HAS THE xxxxx TO CALL ME, I WOULD LIKE TO TALK TO A LIVE PERSON INCHARGE! I had to do all the leg work to find a vehicle. Wouldn’ More

by FATNJOLLY
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Van Deusen, Dave Svoboda
Oct 15, 2020 -

Westside Toyota responded

We're so very sorry you feel your recent experience with us was only 1-star worthy, but do seriously appreciate your feedback. I assure you this is not the level of service we strive to provide here at Sunnyside Toyota. As the customer relations manager, Kendyl Frye, I would love to speak to you directly and see if we can provide you a 5-star level of service from now forward. Please contact me directly at 440-686-1381 or kpfrye@sunnysideauto.com.

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