Westside Toyota

My 2013 Highlander collects water in the footwell when it rains(not an ac issue). I provided them with an explanation of the problem as well as a fix suggested by an online community of highlander owners exp rains(not an ac issue). I provided them with an explanation of the problem as well as a fix suggested by an online community of highlander owners experiencing the same thing. After some time, they determined they could not fix it. What I found annoying was the women who twice suggested shampooing the carpet to eliminate the musty smell knowing the issue hadn't been rectified. Then she handed me a bill for $90 for labor as the car I'd tried to keep dry for the last week pulled up fresh out of the car wash. I just don't think she was listening. I was also surprised one of the techs in the garage wasn't aware of the water issue as there are no shortage of highlander owners complaining of it. More

I get security knowing that my Tacoma gets looked over by the Sunnyside team, even if it's only for an oil change. I value the multipoint inspection and it uncovered a weak battery and "swollen lug nuts" (y the Sunnyside team, even if it's only for an oil change. I value the multipoint inspection and it uncovered a weak battery and "swollen lug nuts" (yes). I did not feel pressured to replace either but chose to do both. It's part of that security and not wanting to have a breakdown while I'm on the road or transporting my 2 year old grandson. Everything was handled while I waited. There was a little glitch in that only 21 of the 24 lug nuts were available in the parts department. I did not notice that until the next day when I read through my invoice (it was clearly stated). I only wish I would have read thru it while I was there since it noted the other 3 lug nuts were in route from the warehouse. I called Chris the next morning and she apologized and gave me several options. I didn't want to come back in just for that, so I requested they be mailed to my home. Chris told me I can hold on to them and they could be put on at my next service interval but I'll probably put them on myself. Thanks Chris for helping me out! More

Another great experience with service. This time it was a larger issue. I had to have the alternator replaced. As usual, everything worked out real well. larger issue. I had to have the alternator replaced. As usual, everything worked out real well. More

My experience with the service department has always been a good one and this last visit to have the alternator replaced was no exception. The replacement took longer than expected because of the shortage o a good one and this last visit to have the alternator replaced was no exception. The replacement took longer than expected because of the shortage of technicians. But I wasn't inconvenienced because of being supplied with a loaner. The service provided by Christine was superb. I am grateful for the generosity of Ray Thomas. More

Service was good. I understand it was busy, but I had a nail in my tire that I mentioned. It was not fixed at all. nail in my tire that I mentioned. It was not fixed at all. More

Well I had 9:30 am appointment and it took them 3 hours to give me update on my car. My speakers weren’t working I bought extended warranty and I should cover it. But the advisor said it did not and I woul to give me update on my car. My speakers weren’t working I bought extended warranty and I should cover it. But the advisor said it did not and I would be 750.00 to get it fixed. I called Toyota extended warranty and they said it was covered I went to metro Toyota I won’t go back to this dealership ever again. I won’t buy another car from them either. More

Service seems good. I do wish they had closed my roof window before washing the vehicle. The carpet is slowly drying out. I called them and they said to open the windows. window before washing the vehicle. The carpet is slowly drying out. I called them and they said to open the windows. More

Stopped at Sunnyside because my tire gauge light was on. Nail was found in one of my tires. Plugged tire and I was on the road again. I trust in the team at Sunnyside. Nail was found in one of my tires. Plugged tire and I was on the road again. I trust in the team at Sunnyside. More

After 20 yrs. of service for me at toyota. No good service. Brought car nat 10:00 not ready until 5:30.. No one there except someone on phone to take care of me...My tech guy not there. I had a coup service. Brought car nat 10:00 not ready until 5:30.. No one there except someone on phone to take care of me...My tech guy not there. I had a couple of questions for him. Realizing the challenge of Covid this is not excuse yet. just wanted to let you know. Longtime customer, Norma Codispoti More

Came in for my first oil change and it was carefree from drop-off till the time I picked it up. Associates were very professional. drop-off till the time I picked it up. Associates were very professional. More