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Westway Ford

Irving, TX

2.9
506 Reviews

801 West Airport Freeway

Irving, TX

75062

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Showing 506 reviews

August 30, 2023

I had such a great time at Westway Ford. Darby is such a great addition to the dealership team! I would recommend seeing her if you go buy a car. More

by Jay west
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darby
Sep 05, 2023 -

Westway Ford responded

Thank you for your positive review! We are so happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

August 30, 2023

They're all like super bad xxx and like totally awesome. I would totally hang out with them on weekends and I consider them family More

by Mikeegbers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor, darbs, dustin
Sep 05, 2023 -

Westway Ford responded

Thank you for your positive review! We are so happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

August 30, 2023

From the salesman to the GM and everyone in between, this dealership is the best. Fair pricing, quick turnaround, and awesome vehicles. I’m on my 5th purchase there. Go to WestWay Ford for a great deal. (Plu More

by nome_hash01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Friesenhahn
Sep 05, 2023 -

Westway Ford responded

Thank you for your positive review! We are so happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

August 30, 2023

I worked with Nick Patterson! He was super nice, professional and worked hard to get me my truck! If you are looking for a new car I recommend Westway Ford and make sure to ask fo More

by Jose2626bb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Patterson
Sep 05, 2023 -

Westway Ford responded

Thank you for your positive review! We are so happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

August 30, 2023

Bought my new 2023 F150 here! Worked with Nick Patterson. Pretty cool and professional guy! Highly recommend Westway ford and make sure to ask for Nick he will get your right! More

by Jordan Z
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Patterson
Sep 05, 2023 -

Westway Ford responded

Thank you for your positive review! We are so happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

August 30, 2023

Super happy with my new car! I for sure recommend Westway Ford if you are looking for a new car! Nick Patterson was my sales guy and he was super professional, nice and made the More

by Eastsavannah23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Patterson
Sep 05, 2023 -

Westway Ford responded

Thank you for your positive review! We are so happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

August 30, 2023

My experience was awesome. My salesman Nick Patterson was very good. I was looking for a cheap affordable vehicle and we found it. I would recommend the dealer ship and the sal More

by Ssalas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicolas Patterson
Sep 05, 2023 -

Westway Ford responded

Thank you for your positive review! We are so happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

August 25, 2023

They will call and harass you even after you tell them you have purchased a new vehicle from someone else. They don't care how many times you tell them to take you off of their call list. Desperate and un More

by derekorona
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ray Delgado, Marlin Green, M A, Abel Cruz, Jesus Gutierrez, Deko Branch, Delia Gaona, Bre Cole, Georgina Aguirre, Kyle Abramson
Sep 05, 2023 -

Westway Ford responded

We sincerely apologize if you felt overwhelmed by the number of phone calls or emails you received from us. Your feedback is important, and we're committed to making improvements to provide a more balanced and comfortable communication experience for our customers. Please contact Azalia Nava in our Customer Relations Department at Anava@vtaig.com and we will get you off of this list!

August 24, 2023

I would give zero stars if I could. I tried to get a quote on a new vehicle that I saw on their website. I spoke to someone via text as well as phone. They refused to give me a price q More

by Confused
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Jorge Alavez
Sep 05, 2023 -

Westway Ford responded

We're genuinely sorry to hear about your unsatisfactory sales experience. Providing excellent customer service is of the utmost importance to us, and we deeply regret any disappointment you've encountered. Your feedback is valuable, as it allows us to address areas where we can improve. Please contact Azalia Nava in our Customer Relations Department at Anava@vtaig.com and we will do our best to make this better.

August 21, 2023

I took my F150 in for an oil change Friday, August 18, 2023 around 10:00 - 10:30. It took them 6 hours to complete my oil change. Worst service I have experienced in all the times I have taking my truck More

by warprunllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lakita?
Aug 23, 2023 -

Westway Ford responded

We apologize for the extended wait time you experienced during your appointment. We understand that your time is valuable, and we aim to provide efficient and timely service to all our customers. We appreciate your feedback, as it helps us identify areas for improvement. If there's anything specific you'd like to discuss or if you have any additional details to share about your appointment, please feel free to reach out to us. Please contact Azalia Nava in our Customer Relations Department at Anava@vtaig.com and we will do our best to make this better.

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