Whaling City Mazda

Phenomenal Service If anyone is in the market for a new or used car, especially a Mazda, do not go anywhere else. My wife and I drove in from Providence, RI because we h If anyone is in the market for a new or used car, especially a Mazda, do not go anywhere else. My wife and I drove in from Providence, RI because we had terrible service at two other dealerships in our state. We knew what we wanted and were determined to find a dealership that would work with us. We finally ended up at Whaling City and were blown away by the customer service we received from the time we arrived. When I say blown away I mean BLOWN AWAY! This dealership truly understands what it means to treat customers with respect. Every step of our purchase (we bought two cars) was better then the last. They were so accommodating and just down right nice that we kept asking if this was real! And when I say everyone, I mean everyone in that dealership treated us like family. Our saleswoman, Patty greeted us when we drove up and she "owned" our experience for the rest of the day. Patty was supported by her Sales Manager Darnell which was another delightful person to deal with. He too made us feel like we were family. We were even greeted by the GM, who took the time to introduce himself and thank us for our business (before we actually signed) what does that say... I could go on about this experience but the bottom line is, go there and see for yourself! THANK YOU WHALING CITY!! The Reale's More

A Different Kind of Dealership Some car dealerships sell cars with pressure and some just let the cars sell themselves. When I drove up to Whaling City, I knew my experience would b Some car dealerships sell cars with pressure and some just let the cars sell themselves. When I drove up to Whaling City, I knew my experience would be different from prior car purchases when Shaun came downstairs and met me at the door to ask if I needed help. Whaling City has a warmth to it that soothes anxieties and ... sells cars! They gave me ample time to test drive and ask questions and then offered a fair price on exactly what I was looking for. Highly recommended! More

Great experience! Patty Smith is fantastic! She is very attentive, friendly & professional. She went above & beyond to make my experience great! Darnell & the whole Patty Smith is fantastic! She is very attentive, friendly & professional. She went above & beyond to make my experience great! Darnell & the whole staff were also instrumental in creating a low-pressure, customer-focused environment. I will definitely refer my friends & family to Whaling City. More

Sales staff was great Dan did a great job differentiating the CX-5 from other models we drove at dealers. He was great showing us the various functions on the car we purch Dan did a great job differentiating the CX-5 from other models we drove at dealers. He was great showing us the various functions on the car we purchased. More

Awesome Excellent Service !!! And Bilingual Staff !! Excellent customer service, our sales person Angel listened and achieved my needs !!! Bilingual staff, English and Spanish. Great environment and grea Excellent customer service, our sales person Angel listened and achieved my needs !!! Bilingual staff, English and Spanish. Great environment and great service. Thank you, Gracias More

First time dealership experience gone well Purchased a 2013 Mazda 3 hatchback in December with Patty. We had been looking for a few weeks but every time it got down to price negotiation and my Purchased a 2013 Mazda 3 hatchback in December with Patty. We had been looking for a few weeks but every time it got down to price negotiation and my husband (an auto damage adjuster) pointed out issues with the car most sales guys responded poorly. Patty didn’t—she just said “well you’re an expert then” and made a fair deal with us. No ego, pretty painless negotiations—overall enjoyable experience. Patty was very pleasent to work with as well. Over a month out still very happy with my new car. More

Very satisfied Robert Carmona helped me find my dream car! He was very professional and friendly, and over all made it such an easy car buying experience. Robert was Robert Carmona helped me find my dream car! He was very professional and friendly, and over all made it such an easy car buying experience. Robert was very knowledgable about the cars I was interested in, and was very patient with my husband and I. I know many people describe being manipulated by cars sales professionals when visiting dealerships, but I never once felt pressured or uncomfortable. I would highly recommend Robert and everyone at My Whaling City to anyone! More

Great style Angel Torres is such a great person to work with! He made my car buying experience a great time. He knew about the product, wasn't pushy, and was very Angel Torres is such a great person to work with! He made my car buying experience a great time. He knew about the product, wasn't pushy, and was very personable! Dean Russo helped with the financial along with Darnell Williams. The manager of the place is great as well! My husband and I are going back tomorrow to get another car! More

Easy, fast, friendly, and professional. Patricia Smith and Darnell Williams were so helpful! Thank you for your undecided attention. The process couldn’t have gone any smoother. I love my ca Patricia Smith and Darnell Williams were so helpful! Thank you for your undecided attention. The process couldn’t have gone any smoother. I love my car and I will be back for sure! Thank you thank you thank you! More

CPO Ford F150 Aaron Borsher and Tom Haggerty were outstanding. Highly recommend them. They both helped me from start to finish. They made buying the vehicle an enjo Aaron Borsher and Tom Haggerty were outstanding. Highly recommend them. They both helped me from start to finish. They made buying the vehicle an enjoyable experience. More