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White Bear Acura Subaru
Vadnais Heights, MN
7,097 Reviews
White Bear Subaru, located at 3525 N Highway 61 in White Bear Lake, MN, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 7,097 reviews
Verified Customer
August 22, 2021
Sam was very friendly and thorough in helping us find the right vehicle we like. He took his time to go over features and answered all questions we had. right vehicle we like. He took his time to go over features and answered all questions we had. More
by Q Dang
Employees Worked With
Sam Basho
August 22, 2021
Went in for a car wash and this was done so quickly and returned to me. Nice employee. Explained to me about one thing could not come off windshield. No problem I was able to remove it. returned to me. Nice employee. Explained to me about one thing could not come off windshield. No problem I was able to remove it. More
by kathypeters63
Employees Worked With
Not sure ofnames, Sam Basho
August 21, 2021
Enjoyed my time while purchasing my car!! I would come back in the future!! And hope to have the same good experiences with the dealership!! back in the future!! And hope to have the same good experiences with the dealership!! More
by lauriearnason
Employees Worked With
August 21, 2021
Your e-mail survey request asked me to rate my experience, NOT about rating the Service Center. Your Service Center people have always rated FIVE STARS at each and every visit during our 16+ year experience, NOT about rating the Service Center. Your Service Center people have always rated FIVE STARS at each and every visit during our 16+ year relationship with Whit Bear Subaru. Our problem is with your computer system. Our 2021 Forester Sport is our 6th Subaru from your dealership. About once a month I get trade up promotion e-mail. The trade up mails offer a 2021 Forester Premium or Sport if we trade in our 2005 Forester XT which we haven't had since we traded it on a new Outback Limited in 2009. We've mentioned this several times to dealership employees and they blame it on the computer. FIX the computer! The promotional e-mails are an annoyance. Our real concern is that your computer refuses to allow our printed service receipts to show that we have had a required tire rotation. My research shows our tires are in the vicinity of one thousand dollars EACH before tax, mounting and balancing. We cannot show written proof that we have followed the Maintenance Schedule and warranty requirements. We've had verbal assurance that the tire rotation has taken place, but that does nothing legally for us. I find nowhere to write about our concerns without going to the U.S, corporate level. Do fewer than five star rating surveys ever produce any customer resolutions??? Once again, we have never had anything but satisfaction from your staff in any department, but we are not pleased with your computer. More
by Mary
Employees Worked With
Nicole Love
August 20, 2021
Very friendly, experienced and knowledgeable sales persons. Someone has always followed up my phone calls and have given immediate help. The staff is very dependable. persons. Someone has always followed up my phone calls and have given immediate help. The staff is very dependable. More
by pbjenkinson
August 20, 2021
This was my first experience buying a car at a dealership and it could not have been better! Courteous, friendly, and knowledgeable staff that took me easily through the process once I found my car. I high and it could not have been better! Courteous, friendly, and knowledgeable staff that took me easily through the process once I found my car. I highly recommend this dealership! More
by vreynolds
Employees Worked With
Jay Smith
August 20, 2021
No transparency on the line items of the deal until transferred to Finance Dept. Held onto the money intended to pay off current auto loan for extended period. transferred to Finance Dept. Held onto the money intended to pay off current auto loan for extended period. More
by dmadsen05
August 20, 2021
I find the service department very helpful in diagnosing and fixing the problems that occasionally arise on my vehicle. I put a lot of loving miles on my car and appreciate having mechanics who can efficien and fixing the problems that occasionally arise on my vehicle. I put a lot of loving miles on my car and appreciate having mechanics who can efficiently fix small problems. More
by jocitilsen
August 20, 2021
Sales work was excellent. Aaron is very responsive - very good. Simply a nice guy. The one item I did not like - a customer signs for a $xx.xxx car and then you go to the finance area and they hit you with 1 good. Simply a nice guy. The one item I did not like - a customer signs for a $xx.xxx car and then you go to the finance area and they hit you with 10 different ongoing support options each costing $1,000. You can easily spend another $10,000. Come on guys - you can do better than this. I don't make spot decisions to spend $1,000 here and another $1,000 there. Not a good process. Hated the entire finance process. More
by dcrosl
