White Bear Acura Subaru

They were very helpful, the Mechanic I worked with helped adjust all of the bars before I went and got my new luggage box. Then I came back and we adjusted it again with the new box and talked about helped adjust all of the bars before I went and got my new luggage box. Then I came back and we adjusted it again with the new box and talked about the car. I discovered I was driving it wrong in the snow and he showed me what I was doing wrong. Very thankfull More

The staff went to great lengths to listen to our needs and requirements, and to make recommendations accordingly. They paid attention to our more subtle wants and tastes as well, and seemed to respect wha and requirements, and to make recommendations accordingly. They paid attention to our more subtle wants and tastes as well, and seemed to respect what we already did know, while patiently answering questions about what we didn't know. Of particular note, the gentleman (I'm sorry I can't recall his name)who dealt with the financial aspect of the process was open, thorough, neutral and very low-key about the options to be offered. We were paying the total up-front anyway, but it sat well with me, that at no time were we given a high-pressure, hard-sell routine. In addition, I like the fact that we were able to pass a savings coupon on to the friend who shared one with us. Everyone there seems to know your product and stand behind it, and seems willing to really work with customers in an individual way. that gives one hope for excellent service in the continued care and maintenance of the vehicle. More

My 2007 Subaru with 23,000 miles on it was shifting rough in the cold weather. I brought it in to the service department, and after some investigation they said it needed a new transmission which would be c in the cold weather. I brought it in to the service department, and after some investigation they said it needed a new transmission which would be covered by the warranty. It took about a week or more to order the transmission and get it installed, but in the meantime they gave us a 2011 Subaru as a free rental. Keng was very good about keeping us informed of the progress of the repair. I actually am much more impressed with the service department than I am with the car itself. All our previous visits have been as positive. More

Customer service was good: I don't care for pushy sales people. Out of the 3 sales persones I hade contact with only one was pushy and I almost left. Thank goodness he was busy with other customers and int people. Out of the 3 sales persones I hade contact with only one was pushy and I almost left. Thank goodness he was busy with other customers and introduced my husband and I to Matt, who was wonderful. I have not had any experience with the quality of work, i rated it as good because the car i recieved was in good condition, it was clean, I did ask that it be taken in so i could see the car in the light, they were so busy they said they had no inside room for me to look at the car i was purchasing. Price was ok because they had another car at the same dealership that was the same price with half the miles. I would have thought that the car I purchased would have been some cheaper. When I went to look at the cars they said the other one had been sold. Also they don't keep up on there internet availablity. We had looked that day and saw 8 vehicles for sale when we got there that night there were only 3. More

It was only an oil change but every thing was handled perfectly from the time I drove in until the work was over. I like the idea I can schedule on the internet also. Being able to furnish my own Mobil 1 perfectly from the time I drove in until the work was over. I like the idea I can schedule on the internet also. Being able to furnish my own Mobil 1 saved me some money also. I just wish your Dealer Ship was closer to Inver Grove. F J Lindeman More

We were very pleased with the dealership. There was never any pressure to purchase a vehicle. Explained everything about the car. Answered our questions accurately. We did some comparison shopping an never any pressure to purchase a vehicle. Explained everything about the car. Answered our questions accurately. We did some comparison shopping and found the Outback to be superior. I drive 100 miles a day and looking forward to the smooth ride More

My husband and I purchased a new 2011 MDX on Friday and scheduled a service appointment for the following Thursday for our body side protective moldings, running boards, all season floor mats and other acc scheduled a service appointment for the following Thursday for our body side protective moldings, running boards, all season floor mats and other accessories to be installed on our new vehicle. When I arrived for service I was informed they did not have an appointment for me nor did they have the parts for my car (although they had called my husband to tell him the parts were in, weird). I was also told that even if my parts were in they did not have a rental car for me and that I would need to reschedule. I spoke with Mark (a salesman) and he was even less friendly/helpful. I told him about the appointment Jason had made (another salesman) and that Jason had told my husband and I that when I brought my car in for service I would have an MDX as a loaner. Mark stated they could not get that for me. I asked if I could just get my all season floor mats and cargo tray because my carpet was getting dirty (as it is winter!!!) and was told no. I left the dealership with no resolution and no apology. I am shocked that I purchased a $55K vehicle less than a week ago and this is the customer service I get? I will NEVER buy another vehicle from Luther Acura in White Bear and I will share my bad experience with anyone I know looking to purchase a vehicle. I will also never return to the dealership for service. I would rather pay extra and get quality customer service elsewhere. Luther Acura of White Bear gets an "F" More

We have bought three Acura MDX's from White Bear Acura. We have bought three Acura MDX's from White Bear Acura. Not only does the quality of the vehicle keep us coming back, but the quality of service is e We have bought three Acura MDX's from White Bear Acura. Not only does the quality of the vehicle keep us coming back, but the quality of service is excellent! I appreciate being recognized by first name every time I visit. WBL Acura takes great care of its customers.! More

This was the second vehicle we purchased from Sam Basho at WBAS, and our experience the second time confirmed why we bought from him the first time. He is knowledgable, informative, and straightforward. Hi at WBAS, and our experience the second time confirmed why we bought from him the first time. He is knowledgable, informative, and straightforward. His understanding of the features of his vehicles, how they differed from previous Subaru models and competitors' offerings, and his careful attention to our needs made the process very efficient. He was a pleasure to work with, and I highly recommend him! More

We have owned three Subarus, two from this dealership. Their service is exemplary: fast, accurate, on-time, no surprises. I recommend them to my friends consistently. I have appreciated the on-line and ma Their service is exemplary: fast, accurate, on-time, no surprises. I recommend them to my friends consistently. I have appreciated the on-line and mailed reminders for service, and am impressed that they consistently track my mileage and have a good sense of when my car is likely to need service. More