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White Bear Acura Subaru - Service Center
Vadnais Heights, MN
3,970 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
3,971 Reviews of White Bear Acura Subaru - Service Center
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Verified Customer
August 26, 2021
Jake was great! Very helpful along with knowledgeable in the service dept. Fast, friendly service made it easy to get in and out. I will definitely be going back to take care of my car needs. the service dept. Fast, friendly service made it easy to get in and out. I will definitely be going back to take care of my car needs. More
by Lisa
Employees Worked With
Jake Buckles
August 26, 2021
I accidentally hit a curb and basically destroyed my passenger front tire. I called White Bear Subaru to notify them that my car was being towed in. When I arrived, Nena helped me with what to expect fo passenger front tire. I called White Bear Subaru to notify them that my car was being towed in. When I arrived, Nena helped me with what to expect for repairs and costs. I appreciate the quick response to get my car fixed. Excellent customer service and excellent job on my repair!!! More
by JAYJALEX
Employees Worked With
Nena, Nicole Love
August 23, 2021
Professionally performed work and with good communication regarding availability of parts and tomelines. It took a little longer than expected on the day of install but I received frequent updates during th regarding availability of parts and tomelines. It took a little longer than expected on the day of install but I received frequent updates during the service. More
by BECKY.BERKAS
Employees Worked With
Peng Lee, Jesse Wood
August 21, 2021
Your e-mail survey request asked me to rate my experience, NOT about rating the Service Center. Your Service Center people have always rated FIVE STARS at each and every visit during our 16+ year experience, NOT about rating the Service Center. Your Service Center people have always rated FIVE STARS at each and every visit during our 16+ year relationship with Whit Bear Subaru. Our problem is with your computer system. Our 2021 Forester Sport is our 6th Subaru from your dealership. About once a month I get trade up promotion e-mail. The trade up mails offer a 2021 Forester Premium or Sport if we trade in our 2005 Forester XT which we haven't had since we traded it on a new Outback Limited in 2009. We've mentioned this several times to dealership employees and they blame it on the computer. FIX the computer! The promotional e-mails are an annoyance. Our real concern is that your computer refuses to allow our printed service receipts to show that we have had a required tire rotation. My research shows our tires are in the vicinity of one thousand dollars EACH before tax, mounting and balancing. We cannot show written proof that we have followed the Maintenance Schedule and warranty requirements. We've had verbal assurance that the tire rotation has taken place, but that does nothing legally for us. I find nowhere to write about our concerns without going to the U.S, corporate level. Do fewer than five star rating surveys ever produce any customer resolutions??? Once again, we have never had anything but satisfaction from your staff in any department, but we are not pleased with your computer. More
by Mary
Employees Worked With
Nicole Love
August 20, 2021
Great communication, friendly, up front about pricing and wait time! The wait area is nice . I like how easy the process is to get car serviced wait time! The wait area is nice . I like how easy the process is to get car serviced More
by Kris Solheim
Employees Worked With
Other Employees :
Nicole Love, Peng Lee, Doug Hanson, Jake Buckles, Jesse Wood
August 20, 2021
I find the service department very helpful in diagnosing and fixing the problems that occasionally arise on my vehicle. I put a lot of loving miles on my car and appreciate having mechanics who can efficien and fixing the problems that occasionally arise on my vehicle. I put a lot of loving miles on my car and appreciate having mechanics who can efficiently fix small problems. More
by jocitilsen
August 18, 2021
I was there for minor service. The person who helped me was great. He explained everything very well. He gave me valuable tips. Issue resolved! was great. He explained everything very well. He gave me valuable tips. Issue resolved! More
by Bhusting85
August 17, 2021
Very prompt and friendly staff. Really like scheduling appointments online so I can easily match to my personal and work schedule. Please continue to send coupons. It helps with a tight budget. appointments online so I can easily match to my personal and work schedule. Please continue to send coupons. It helps with a tight budget. More
by MELISSAANDJIM
Employees Worked With
August 16, 2021
The service team kept me up to date on service being performed. Everyone was very helpful and the loaner was an Outback to easy for me to go from my Outback to the loaner. Thanks for the quick resolutio performed. Everyone was very helpful and the loaner was an Outback to easy for me to go from my Outback to the loaner. Thanks for the quick resolution to my problem. More
by cgatten1
