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White Bear Acura Subaru - Service Center

Vadnais Heights, MN

4.7
3,970 Reviews

3,970 Reviews of White Bear Acura Subaru - Service Center

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August 14, 2021

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by ROLFPARSONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Andrews
August 12, 2021

I love to meet Pheng whenever I am there for my car services. He is superb in telling me what needs to be done. We speak Hmong to each other. I am happy that Luther has such nice staff. More

by KAMAI7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peng Lee
Aug 14, 2021 -

White Bear Acura Subaru responded

We're glad Peng has always provided a good experience for you. Thank you for your continued support!

August 10, 2021

The Floor mate of the front seat is folded and does not cover the all area after they washed at Acura.It was not that way when I brought the car for service. More

by SOD397
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander W. Leigh., Jake Buckles
August 09, 2021

I was greeted with enthusiasm and professionalism, and greeted immediately as I stepped out of my vehicle. A quick review of the work to be done and I was off to the customer lounge for a cup of Caribou c More

by Rutt, Gregory J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ringsred
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Lien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Knutson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Blair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

White Bear Acura Subaru responded

We're glad everything went well. Thank you for your support!

August 08, 2021

I got right in at the scheduled time and got out in a little over an hour. Jesse Wood did a great job at explaining things to me. More

by JWKOK48
Recommend Dealer
Yes
Employees Worked With
Jesse Wood
Aug 09, 2021 -

White Bear Acura Subaru responded

We're glad Jesse provided a good experience and that he was able to get you back on the road in a timely manner. Thank you for your support!

August 07, 2021

Providers were timely and professional. They were polite and able to answer any questions. They did not up sell any items. Clean and inviting environment More

by twwitte826
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ue Vang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peng Lee
Aug 09, 2021 -

White Bear Acura Subaru responded

We're glad our team provided a good experience for you and that they were able to address all your concerns. Thank you for your support!

August 04, 2021

I normally am very pleased with the service. The last time I was there for an oil change I discovered after I got home. The oil leak left a stain on my driveway. Called and the oil leak was corrected. More

by MIKE SCHULTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Wood
Aug 11, 2021 -

White Bear Acura Subaru responded

Mike, I am very sorry to hear that you had an issue with the vehicle after it was serviced. We would like the opportunity to correct the issue with the items that are still a concern. Please let us know a good number to reach out to you and our Service Director will contact you.

Aug 17, 2021 -

MIKE SCHULTZ responded

Mike Schultz 651-210-6584 The oil leak was corrected and I took care of the battery myself. I filled out the survey and these are the items I found. It was an inconvenience in both instances.

August 02, 2021

We had a rather unique "computer" issue with our vehicle and the service team followed a logical process to identify the problem and procured the correct part to repair the problem. More

by dick.kruse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Nichols
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dee Dhanraj
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peng Lee
Aug 03, 2021 -

White Bear Acura Subaru responded

We're glad our team was able to identify this unique issue and get it fixed promptly. Thank you for your support! We look forward to seeing you again!

August 02, 2021

Always a pleasure to go for service. The crew takes care Always a pleasure to go for service. The crew takes care of you and gets you back on the road driving without any worries. Thanks! More

by elephantpaws3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peng Lee
Aug 03, 2021 -

White Bear Acura Subaru responded

That's good to hear. Our team is always here to help! Thank you for your support and we look forward to seeing you again!

August 01, 2021

The service department treated me incredibly well. They answered my questions. They were able to give me a borrow vehicle at a moments notice. They answered all my questions and the service was under warra More

by Brett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dee Dhanraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peng Lee, Doug Hanson
Aug 02, 2021 -

White Bear Acura Subaru responded

That's good to hear Brett. We're glad you were able to get a loaner vehicle and that everything was covered under warranty. It's always nice when you don't have to pay!

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