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White Bear Acura Subaru - Service Center
Vadnais Heights, MN
3,969 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,969 Reviews of White Bear Acura Subaru - Service Center
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April 01, 2021
He is always friendly and helpful. Explains things to me when I ask questions. Great customer service. Knowledgeable in the work he does. You could explain things you have no idea what your talking about an when I ask questions. Great customer service. Knowledgeable in the work he does. You could explain things you have no idea what your talking about and he will ask a couple of questions and no the answer. More
by CHRISSCHOUVELLER
Verified CustomerEmployees Worked With
Jake Buckles
March 31, 2021
The Service Department had some difficulties in scheduling the needed time for Starlink update. Once the Service Manager intervened, the problems were addressed and every effort was made to finish scheduling the needed time for Starlink update. Once the Service Manager intervened, the problems were addressed and every effort was made to finish the work in a timely way. I acknowledge and greatly appreciate Don Brummond's handling of the situation! More
by Katetho
Employees Worked With
March 30, 2021
pleasant, professional, easy to work with, no complaints, however, did not do a very good job washing the car after the oil change.and tire rotation however, did not do a very good job washing the car after the oil change.and tire rotation More
by CHARV0
Employees Worked With
peng lee was ver pleasant to work with
March 29, 2021
Thry did a great job and were very courteous. The car looks wonderful and they were finished ahead of schedule. Thank you very much for your help! looks wonderful and they were finished ahead of schedule. Thank you very much for your help! More
by QUAY0002
Employees Worked With
Nicole Love
March 28, 2021
Quick and easy service with friendly staff. Having payment done online speeds up the process and is a great way of reducing contact during the pandemic. payment done online speeds up the process and is a great way of reducing contact during the pandemic. More
by GUITARPEKA17
Employees Worked With
Matt Hanson
March 28, 2021
was not satisfied with last service call. one/and 3/4 hours for an oil change. car left untidy all plastic seat and steering wheel covers not removed. I had to ask for costs charged that day before hand. hours for an oil change. car left untidy all plastic seat and steering wheel covers not removed. I had to ask for costs charged that day before hand. More
by georgegloriaosgood
Employees Worked With
James Burton
March 28, 2021
The dealership is easy to work with and the wait time was minimal. They’ve always had a loaner car available at my request and get back to me within a reasonable time. minimal. They’ve always had a loaner car available at my request and get back to me within a reasonable time. More
by nhoppe
March 26, 2021
2 decades of splendid service, but when my car stopped functioning mid-trip! this winter White Bear Subaru said there was nothing wrong with the car - just that the computer running all of the car functi functioning mid-trip! this winter White Bear Subaru said there was nothing wrong with the car - just that the computer running all of the car functions does not work in cold weather. With that they sent me off. In subsequent inquiries about the service, I reported this incident expecting someone would respond. No one has. Apparently, if the ratings are not 5-=star, they are ignored. That is my definition of poor service and even worse management that does not follow up on LOYAL customer complaints. More
by perryh0
Employees Worked With
March 26, 2021
Good service. timely and answered all my questions and concerns. Good Service, Timely and all concerns and questions answered. I am always happy with them. concerns. Good Service, Timely and all concerns and questions answered. I am always happy with them. More
by bettyfunk
Employees Worked With
Not sure who
March 26, 2021
Sale was fine, purchased used. Service is lacking. Brought vehicle in three times for same issue. Latest fix was to lubricate sway bar and bushings, this will temporarily stop noise nut doesn't fix th Brought vehicle in three times for same issue. Latest fix was to lubricate sway bar and bushings, this will temporarily stop noise nut doesn't fix the issue. And now of course, the 30 day warranty has expired. More
by JCNOSLRAC
