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White Bear Acura Subaru - Service Center
Vadnais Heights, MN
3,969 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,969 Reviews of White Bear Acura Subaru - Service Center
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March 09, 2021
I asked for a text once my car was ready. I was called out of a site leadership meeting to be told it was ready instead. At that time, I was told the bill was $201. When I arrived, I was going to be cha out of a site leadership meeting to be told it was ready instead. At that time, I was told the bill was $201. When I arrived, I was going to be charged $501. It was changed back to the proper charge after 15 minutes of waiting. My car was returned dirty inside and out, not the service departments usual treatment. This is the 2nd straight disappointing service visit. Last time, my fuel tank was drained and left empty. More
by dahlsx4
Verified CustomerEmployees Worked With
Peng Lee
March 07, 2021
Service staff were so friendly, helpful and informative. Made a dreaded service visit much better. I am sure future visits will be excellent as well. Made a dreaded service visit much better. I am sure future visits will be excellent as well. More
by junellfay
March 07, 2021
Great service. Nice waiting facilities. My car was checked promptly per my requested service. An additional issue was found. It was explained to me and the implications of fixing it now or later we’r checked promptly per my requested service. An additional issue was found. It was explained to me and the implications of fixing it now or later we’re provided. More
by S2HARELAND
Employees Worked With
Peng Lee
March 05, 2021
After an initial poor experience I thought I would give the WBL location a second chance. The service director assured me he would look into the original issue and get back to me. That was 6 weeks ago. the WBL location a second chance. The service director assured me he would look into the original issue and get back to me. That was 6 weeks ago. Strikes 2 and 3. Im out. More
by Td
Employees Worked With
March 05, 2021
Broke my microphone clip when I took my car in for an airbag recall. Emailed twice no response. Whatever. Could have just simply responded back saying we can’t replace it. airbag recall. Emailed twice no response. Whatever. Could have just simply responded back saying we can’t replace it. More
by Cha.her
Employees Worked With
Matt Hanson
March 02, 2021
Greg, Ue, and their service team were able to help with the check engine light on my vehicle so I can get on my way. Thanks for all your hard work guys! the check engine light on my vehicle so I can get on my way. Thanks for all your hard work guys! More
by vngmaria
March 01, 2021
I came for an oil change. I called before to ask about a new emblem since mine was stolen. The service guy (who was very nice and friendly) said $60. When I dropped the car off, I forgot to mention it thoug new emblem since mine was stolen. The service guy (who was very nice and friendly) said $60. When I dropped the car off, I forgot to mention it though. So when I got the text that my car was ready, I replied, also asking about the emblem. I was told it was $80. Maybe I should have said, “I was quoted $60,” but I didn’t; I just said not to bother. I ended up ordering one online from some dealership in Colorado for $43 including shipping. I do understand a markup for services performed, but come on, the thing just pops right in. I think if I’d been told $60 the second time, I’d have said to do it, even though I knew I could find it cheaper online, simply because it would be the immediate answer to my problem. I guess I’m glad I didn’t, because a 100% markup for popping in a new emblem is kind-of crazy. But the lack off consistency in quotes from White Bear Subaru is really a problem. Other than this, I’ve never had a bad experience with you guys, and I’ll be coming back for whatever service I need next. More
by KATYWINKLER
Employees Worked With
Peng Lee
February 27, 2021
Great service! Car was in and out. White bear subaru is the only place I will go for car service and for cars! Thank you for the great service! the only place I will go for car service and for cars! Thank you for the great service! More
by Julie
Employees Worked With
