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White Bear Acura Subaru - Service Center
Vadnais Heights, MN
3,974 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,974 Reviews of White Bear Acura Subaru - Service Center
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January 01, 2021
My first service went very smooth, the service technician noted a missing part and was able to get a replacement the following day. Awesome service noted a missing part and was able to get a replacement the following day. Awesome service More
by Ty
Verified CustomerEmployees Worked With
Matt Hanson, Jake Buckles
January 01, 2021
Excellent service. Starts from calling and getting reservation. Then a follow-up reminder the day before. Then the service is excellent with explanations. Service department has very efficient people reservation. Then a follow-up reminder the day before. Then the service is excellent with explanations. Service department has very efficient people. More
by Mary Ann Newman
Employees Worked With
December 31, 2020
The dealership has many issues with their internal processes and quality control. An audit of their operations should be conducted by ownership to identify issues and develop solutions. Accessories we processes and quality control. An audit of their operations should be conducted by ownership to identify issues and develop solutions. Accessories were not properly installed such as remote start, wiring, rear cargo net. License plate drilled into front bumper crooked More
by DMUTSCHLER
December 31, 2020
It seems that everyone is always friendly Seth Vanderloop always goes that extra mile to make his customers satisfied. Dealership is always fresh and clean, Compared to service departments dealer Vanderloop always goes that extra mile to make his customers satisfied. Dealership is always fresh and clean, Compared to service departments dealership or independent, White Bear Subaru is quite speedy. Enough where it is tempting to seek other outlets for routine service. More
by Del
December 28, 2020
My car wouldn’t start over the course of 4 days. I was finally able to get it started and called the dealership service department who told me to bring the car in for a diagnostic check. When we brought t finally able to get it started and called the dealership service department who told me to bring the car in for a diagnostic check. When we brought the cat in, the service department looked at the battery, starter, and alternator and said nothing was wrong the the car and wouldn’t run a diagnostic check on it because “nothing would be wrong with the car”. If I wanted a diagnostic check, it would cost me. I have a 2017 MDX under warranty, it would have been easy to just run the check because when my car wasn’t starting, Acura was going to tow it to the cities, all 200 miles there. The frustration stems from when I was instructed by someone when I made the appointment to bring the car in because of the days of trouble I had. I live 230 miles/4 hours away from the nearest Acura dealer. If I was told on the phone that nothing would’ve been done for my car, I would’ve saved myself the 8 hour round trip. Please have the service department on the same page about what services will or will not be provided before someone else makes an 8 hour, futile trip. More
by MICHVNGUY
Employees Worked With
Jake Buckles
December 27, 2020
We brought our 1 year old vehicle in for service. We were told that our wheels were out of alignment, but didn't have time that day to get it completed, so brought it home with a plan to return. Before were told that our wheels were out of alignment, but didn't have time that day to get it completed, so brought it home with a plan to return. Before returning we decided to check the cost at service stations closer to home. We found that our primary service place was significantly cheaper; but more troubling, when they put our car up on the lift, they determined that the wheels were in alignment. We don't know if this was incompetence on the dealership's part or worse, never the less it was very upsetting to us. More
by popnlop
Employees Worked With
Peng Lee
December 27, 2020
Service team is attentive, courteous and thorough in their explanations--they more than earned my trust. Pricing may not be competitive with local shops but is with other Subaru dealers. their explanations--they more than earned my trust. Pricing may not be competitive with local shops but is with other Subaru dealers. More
by billlyon45@gmail.com
December 26, 2020
James consistently provides outstanding service. His communication skills and devotion to excellence in customer service should be recognized by management. I have always received exemplary service fro communication skills and devotion to excellence in customer service should be recognized by management. I have always received exemplary service from James. More
by DWHITE
Employees Worked With
James Burton
