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White Bear Acura Subaru - Service Center

Vadnais Heights, MN

4.7
3,966 Reviews

3,966 Reviews of White Bear Acura Subaru - Service Center

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August 23, 2020

Extremely livid and dissatisfied with this location. Whoever serviced my vehicle told me I had 4-6mm left on my brake pads, about a month and a half later, my front brake pad fell off and I had to call More

by HALLIE.WILLIAMS96
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dee Dhanraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

White Bear Acura Subaru responded

Hi Hallie, we spoke with our service manager and he said that he spoke with you on this issue already and said there was a little misunderstanding. We hope this issue was resolved and, if so, may we ask you to please change or remove this review? Thank you for this review as we take all reviews that we receive very seriously.

August 23, 2020

Overpriced on service. In a world where many dealers offer free regular maintenance for a couple of years, charging over $100 for an oil change is somewhat unreasonable. More

by bjswx44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peng Lee
Aug 31, 2020 -

White Bear Acura Subaru responded

Our regular oil change is not over $100, if you feel there was an error in the charges please contact us and we will be happy to review the bill.

August 23, 2020

We have been extremely impressed with their extreme responsiveness. Highlander went above and beyond to fit our schedule. He made us feel very important every time we spoke! More

by bfaust911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Highlander
Aug 31, 2020 -

White Bear Acura Subaru responded

We're happy to hear that Highlander was able to provide a good experience for you. We always strive to be as quick as we can while also being thorough and efficient. We look forward to your continued support.

August 23, 2020

Very helpful and courteous. Facility very clean and comfortable. Nick helped me to pair my new iPhone with my car and answered a couple of other questions I had. More

by DJONES0848
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Lien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
Aug 31, 2020 -

White Bear Acura Subaru responded

We're glad Nick was able to help you pair your phone and address your other concerns. We try our best to keep our facility as neat and clean as possible, especially during these troubled times. We look forward to your continued support.

August 23, 2020

They were able to accommodate my work schedule. The vehicle maintenance was completed on time and they provided me a loaner car at no extra charge. More

by christina.carter2548
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Burton, Jake Buckles
Aug 31, 2020 -

White Bear Acura Subaru responded

We're glad our team was able to provide you with a good experience. We always to to work our gusts' hectic schedules. We look forward to your continued support.

August 22, 2020

Concierge service was much better than expected. Since White Bear Subaru was offering a pick and delivery option at no charge (for now) I thought I’d give it a try. I expected some level of hiccups but t More

by Carbuyer Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peng Lee
Aug 31, 2020 -

White Bear Acura Subaru responded

With the coronavirus, we want our guests to be safe and healthy. We always try our best to accommodate our guests and we we always strive to make the service process as smooth and easy as possible, including the pick-up and drop-off service. We look forward to your continued support.

August 21, 2020

Mr. Vang was great. He listened to my concerns and made adjustments to address them. He had the technician measure the brake pads, not just look at them, which I appreciated.He gave excellent customer serv More

by cherb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ue Vang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

White Bear Acura Subaru responded

We're to hear Ue was able to provide a good experience for you and go above and beyond as well. Thank you for your support and we look forward to it again in the future.

August 21, 2020

I am treated like family by the White Bear Acura team ! My cars are well taken care of and my confidence in every one I come in contact there has never wavered. I have the utmost respect for all of them. More

by CAROL
Recommend Dealer
Yes
Employees Worked With
Mike, my cars’ mechanic, Pia Vang, James Burton
Aug 31, 2020 -

White Bear Acura Subaru responded

Thank you so much for your kind words, we really appreciate it. We try our best to give our guests' that best experience we can and to set a high standard. We look forward to your continued support.

August 21, 2020

I am on my fifth Subaru and one of the reasons, beside great vehicles, I go White Bear Acura Subaru is their service and care! More

by T57TNEMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

White Bear Acura Subaru responded

Thank you for your kind words and your support over the years, we really appreciate it. We look forward to seeing you again in the future

August 20, 2020

Great service, they are friendly, courteous and accomodating. Explained everything and went over the paperwork. I would definitely recommend them! Very nice facility! Definitely yes. More

by tlerickson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Hanson
Aug 31, 2020 -

White Bear Acura Subaru responded

Thank you for your kind words. We try our best to keep our facility as neat and clean as we can. We look forward to your continued support.

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