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White Bear Acura Subaru - Service Center
Vadnais Heights, MN
3,966 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,966 Reviews of White Bear Acura Subaru - Service Center
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December 17, 2019
Always top notch! It was my first time getting a service loaner, and Luke explained how everything worked in the car, since it was much more hi tech than mine. They di It was my first time getting a service loaner, and Luke explained how everything worked in the car, since it was much more hi tech than mine. They did great work on my car, and I have never been disappointed! I could go to a closer Acura dealership to my house, but I still go here because of how awesome they are. More
by Natalia's Owner
Employees Worked With
December 17, 2019
It paying attention to detail My name is Ricardo and I came in for an oil change on the 19th of November of this year. In my opinion my car was finished in record time. After my ca My name is Ricardo and I came in for an oil change on the 19th of November of this year. In my opinion my car was finished in record time. After my car was finished I drove down the rode to O'Reilly auto part store to buy some filters for my Subaru. When I got there i smelled a horrible burning smell. I opened my engine hood and a big puff of smoke came out. I didn't see any spilled oil on my engine. I got back in my car and drove back to white bear Subaru. I drove right in the express lane and told the first guy I saw that I just had my oil changed and it has a burning smell of oil. I lifted the hood for him and again a big puff of smoke came out. He said he would get a manager for me. A manager came out (I don't remember his name) and I told him what happened. He said the mechanics probably spilled some oil on the engine. He'll take it back and have them clean it up. Now I've had old VW's in my life and oil on the engine was a common occurrence. Its never burned or smelled like that before. I have no proof of this because I didn't look under my Subaru but I feel they either forgot to put on an oil filter or they didn't tighten it enough. It was an extremely strong smell and lots of smoke. I will not be coming to White Bear Subaru. Not because they possibly spilled oil on my engine but for the lack of paying attention to detail. What if it was something like repairing or replacing my brakes ? I have my family to think of. I understand we all make mistakes but if you could remind your mechanics they have people's life in their hands and paying attention to detail is crucial. It was as simple as just wiping oil off my engine. A refund would be great. I sent this exact email to Donovan Brummond a couple of days after my service. He never responded. More
by RICARDO.TORRES71
Verified CustomerDecember 16, 2019
Friendly Nena was friendly and did not seem curt or hurried. My husband likes to have a little chat with people, and she acted interested and commented approp Nena was friendly and did not seem curt or hurried. My husband likes to have a little chat with people, and she acted interested and commented appropriately. He has Alzheimer's disease, so this kind treatment is important to us. More
by KCSIMMER
Employees Worked With
Nena Larson
December 15, 2019
Excellent service. Thank you James,.Very good experience Excellent service. Thank you James,. Very good experience from calling for an appointment to the completed service. I feel very confident that my car Excellent service. Thank you James,. Very good experience from calling for an appointment to the completed service. I feel very confident that my car is well taking care of . More
by dorina55126
Employees Worked With
James Burton
December 15, 2019
Ease of Service Great staff and support. Pulled in and was greeted right away. Peng covered all the things I need to know about the car. Amazing staff to work with . Great staff and support. Pulled in and was greeted right away. Peng covered all the things I need to know about the car. Amazing staff to work with . More
by kongzilla
Employees Worked With
Peng Lee
December 14, 2019
Service The service I received was excellent and was completely satisfied. i would recommend this subaru dealership (white bear) to any of my friends and fami The service I received was excellent and was completely satisfied. i would recommend this subaru dealership (white bear) to any of my friends and family More
by dennycahill
Employees Worked With
December 14, 2019
Great Service Nena Larson kept me updated on my services, was very knowledgeable, and friendly. The service was excellent and I did not have to wait long. Nena Larson kept me updated on my services, was very knowledgeable, and friendly. The service was excellent and I did not have to wait long. More
by JOHNSONMTA
Employees Worked With
Nena Larson
December 14, 2019
6000 mile service Arrived a little early and they took car right away. Time estimate was one hour, work done in 45 minutes. Very smooth & efficient. No problems or conc Arrived a little early and they took car right away. Time estimate was one hour, work done in 45 minutes. Very smooth & efficient. No problems or concerns. More
by libby_karin
Employees Worked With
James Burton
December 11, 2019
Excellent Service I am a long time customer of White Bear Acura. From Scott Leth and Lee Her in Parts, to Luke Lien and James Burton in Service, I am consistently amaz I am a long time customer of White Bear Acura. From Scott Leth and Lee Her in Parts, to Luke Lien and James Burton in Service, I am consistently amazed at their efficiency and excellent customer service. Even though the dealership is extremely busy, they always get my car serviced in a timely manner. Very friendly crew; also love the TV and snack room. More
by kanderson1847
December 10, 2019
Excellent jobs done. Nice waiting room, snack bars, convenient TV, friendly service with phone reminder, on time. A little expensive. But it worthies to do with. done. Nice waiting room, snack bars, convenient TV, friendly service with phone reminder, on time. A little expensive. But it worthies to do with. More
by shaoying.guan
Employees Worked With
Peng Lee
