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White Bear Acura Subaru - Service Center
Vadnais Heights, MN
3,966 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,966 Reviews of White Bear Acura Subaru - Service Center
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November 06, 2019
Got my car back on the road I came in due to my drivers rear tire had a slow leak. Showed up on early Saturday morning and Matt was the one I worked with. Not only did the leak i I came in due to my drivers rear tire had a slow leak. Showed up on early Saturday morning and Matt was the one I worked with. Not only did the leak in my tire get plugged but there was no pressure to have to get a new tire AND they were able to get my oil changed, tires rotated and the other fun things that come with 12K mile service right away so I didn't need to come back on another day. Was fast and the tire fix was more then reasonable in cost. So far since purchasing my Forester in '19 I've had nothing but outstanding service from this dealership so far! Both in Sales and Service. More
by Nicki
Employees Worked With
Matt Hanson
November 06, 2019
Fast service I scheduled a Saturday appointment for a Brake and Differential fluid change. They said it would take about an hour and a half to hour and 45 minutes I scheduled a Saturday appointment for a Brake and Differential fluid change. They said it would take about an hour and a half to hour and 45 minutes. To my pleasant surprise it only took about 40 minutes. They wash my car but forgot to put the floormats back in and I didn't notice until I got home. I had to go back on Monday to get them. Overall I was happy with my service, I will be back. More
by daa_cid
Verified CustomerNovember 06, 2019
Service was fine but price was too much. I have purchased three cars from Luther Subaru. Sales people were fine. Service has always been fine. The cost of an extra / replacement key (nearl I have purchased three cars from Luther Subaru. Sales people were fine. Service has always been fine. The cost of an extra / replacement key (nearly $300...even though they had the car and one original key, and it took much less than an hour to make and program) left a bad taste in my mouth. More
by TOMHENDERSON136
Employees Worked With
I don't recall.
November 05, 2019
Great to work with, explains details, was ready for me when I arrived. Great service work, will definitely return for future services, if needed. A+ when I arrived. Great service work, will definitely return for future services, if needed. A+ More
by Goalkeeper
Employees Worked With
November 05, 2019
oil change very quick service. Was very happy with everyone I dealt with. Was my 1st time there but I will be going back. A little further than other Subaru d very quick service. Was very happy with everyone I dealt with. Was my 1st time there but I will be going back. A little further than other Subaru dealers, but I refuse to go to a Walser dealer for service More
by steve
Employees Worked With
Peng Lee
November 05, 2019
Oil Change My driver was timely picking me up from work and bringing me back to the service center once my vehicle was done. He was also friendly and professiona My driver was timely picking me up from work and bringing me back to the service center once my vehicle was done. He was also friendly and professional. My vehicle was vacuumed and washed. More
by ASHLEIGHHAMPTON
Employees Worked With
Pia Vang, Scott Andrews
November 05, 2019
Service My driver was very timely picking me up from work and bringing me back to the service center once my vehicle was completed. He was also friendly and p My driver was very timely picking me up from work and bringing me back to the service center once my vehicle was completed. He was also friendly and professional. My vehicle was vacuumed and washed. (if this shows as a duplicate, I submitted a 2nd one because I caught at the last minute that I didn't click enough stars for Scott Andrews, whom I fully enjoyed working with and the primary reason I bought my vehicle from Acura. Thank you Scott!) More
by ASHLEIGHHAMPTON
Employees Worked With
Pia Vang, Scott Andrews
November 03, 2019
Miscommunication or misunderstanding? I had purchased a new Subaru Forester in 2006 and have been happy with the car and the service at the White Bear Lake Subaru dealer up until my last v I had purchased a new Subaru Forester in 2006 and have been happy with the car and the service at the White Bear Lake Subaru dealer up until my last visit. I brought the car in to have it looked at because it needed repairs. Had an inspection done but no repairs. I spoke with a salesperson, Dima, who told me she only leased or sold new cars. I told her, because of my age (89) and the fact that my driving days are limited, that was not something I was not interested in doing, She then called another agent (don't know who it was) to join us. After telling him the same thing, he simply up and left the meeting. At this point my daughter and I also left. It wasn't until after I got home that I remembered they sell pre-owned cars and wondered why he had not suggested I look at that as an option. I don't want this one incident to affect my opinion of WBL so I will base my selection on past service. Thank you. More
by ARDELL2
Employees Worked With
Dima Banat
November 02, 2019
Thank-you from a loyal customer The Service Department is exceptional. I have been and will continue to be a loyal customer at this dealership. They are always personable and profe The Service Department is exceptional. I have been and will continue to be a loyal customer at this dealership. They are always personable and professional. Many thanks to Peng Lee on my recent visit. Richard P More
by rapetey
Employees Worked With
Peng Lee
November 02, 2019
Wonderful service experience Neena was very helpful in helping us with a new battery as well as other services needed for getting the car ready for winter. She was very welcoming Neena was very helpful in helping us with a new battery as well as other services needed for getting the car ready for winter. She was very welcoming and set us at ease. More
by kay
